What clients say about Big Rig Truck Salvage in Summerville (SC)
Have been going there for years since they opened with all of my trucks! This particular time my ECM went out and I got 2 of them trying to get my truck back up the mechanic and the technician said they were both wrong so I brought them back ask for my refund. The guy wasn't there to give me my money back. But while I was on the hwy going to get my original one repaired they mysteriously called and said they have the correct one an hour and a half after I left them. But I am paying the mechanic and technician to go put on take off twice and wouldn't you know after I told them that I can't keep going back and forth with them plus paying extra to my mechanic and technician i just am requesting my refund they charged me 35% which came to the amount of $727.00 where as it wasn't my fault that the 2 parts didn't work out on my truck. They disappointed me and I wouldn't recommend them for parts!!!
Highly Recommended to anybody in the U.S.A.9/10 they have what you are looking for when it comes to commercial parts.They are my first call always, knowledgeable,speedy customer service is superb.
I had made a call to Freightliner and was told the part I need is no where in the US and is on a National back order. My driver happened to be in Summerville stuck. I called Big Rig and by the grace of God they had one. They knew of the nationwide shortage but they did not gouge on the price. They were very reasonable and charged what it should have been. They were honest and it was refreshing to work with a company with morals. Thank you Big Rig, you were a life saver!!!!
Beware of their 35% restocking fee! Make sure you need the part before you purchase from them. $1500 part - 35% = $525 restocking fee. They won’t get anymore business from me.
Response to the owners response to me: I can read fine. I never said it wasn’t posted or attached to the receipt. I’m warning drivers about your restocking fee. Maybe you should read the review again. I’ll revise my rating and give you 1 star for your professional response.
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