Dorman’s Auto Center knows about excellent service because that was my experience. They went out of their way to accommodate me and everyone was so nice. I would definitely recommend them!
Dorman’s is the only place I’ll bring my jeep. These people are the most reliable and helpful out there! I wouldn’t recommend any other spot for your needs. Took care of me as always and I couldn’t be more grateful. Thank you all again, I appreciate all of you greatly!
My experience at Dorman's was "top notch" from the initial appointment setting over the phone to the expertise of the technicians. I am a Dorman's customer Now for Life!!
I love Dormans! I bought three cars from Dorman’s and my last car I love so much and Jed is so helpful. I now go and get my oil changes and any repairs I need. Dorman’s staff are all wonderful and care. When I got my first car I was scared of going to a mom and pop shop but Dorman’s is one the greatest dealership/repair shop in RI- from a loyal customer
Stopped in for a quick oil change and full check up... Always leave there amazed on how professional and fast the service an repairs are done! Thank you very much Tony for being there and always helping me, and Rick and the FULL shop for all your help getting me back on the road quickly every time... you all are the best!! and this is why I will always come back ....see you guys at the next service call.
This is my second go with Dorman’s and I am equally impressed with 100% of the service I received. The craftsmanship is second to none. They are time efficient, and provide zero headaches. The loaner I was given was a super clean newer model, similar to my car. Those folks go above and beyond, checking every incidental detail and addressing it as required. No one likes getting in an accident, let alone 2. Having a body shop as rad as Dorman’s makes for a no headache process. Not to mention John. He’s the best of the best. I could never ask for a better experience, and John is the guy to make that happen. Fingers crossed I never need a body shop again, but if I do, I’m going back to Dormans’s.
I’ve been a Dorman’s customer for over twenty years.They have EXCELLENT CUSTOMER SERVICE, have always done a great job, and are very professional.
Thank you for your service!
Quick fast affordable. Truly, an amazing experience. I will be back if I should ever need any work done again in the future. I highly suggest if you need any work done on your vehicle they are very trustworthy and reliable.
This is my second experience with Doorman’s. Just as pleasant as the first. Car was returned in pristine condition.. even better than before my accident.. never mind the cosmetic condition, I wish I could take a photo of what the underneath of my car looked like after I’d went off the road and ran over a boulder. Everything was CRUSHED.
John Martins has always been extremely kind, timely, and constantly keeps in touch. He’s very personable, empathetic, and does everything he can to make the process less stressful and that meant a lot to me. Doorman’s 100% has a life long customer for all my repair needs, from major to minor! Thank you guys.
Very professional and customer service oriented. The dealership is a class act. I'm looking forward to doing business with Dorman's for additional vehicles and vehicle services.
I had a accident and took my car to Dorman's. I met John Martins the autoshop manager. John put all my worries to rest. Anytime I had a question John was quick to respond. John has top notch customer service and I highly recommend them for all you auto needs! After my estimate I decided to get the rest of my car done, oil change and inspection ect. I was very happy with everything. They had a wonderful rental for me to use during the process! Thank you John, Dorman's will be the only place I'll take my car for any needs that arise! The first two photos were before and the last was when I picked it up! Great Job and thank you John!
I had an amazing experience with Dormans! My husband and I have gone to Dormans in the past for regular maintenance on our cars. After getting into my first accident I was worried about my car being totaled or being taken advantage of. Dormans made sure my car was taken care of and made sure to fix my car better than I expected it to be! I was very impressed with their customer service and their level of commitment they had to making sure my car came back to me better than before. John was very kind, made sure I understood what was going on, and went above and beyond. Extremely happy with their service!
Dorman's Auto Center is the way to go if you really want problems solved on your vehicle. Other mechanic shops around my way try to take advantage of people, especially if they don't know much about cars. My girlfriend lives in RI and I live in NH. I drove 1hr and 15 mins just to have my car serviced with Dorman's, and they charged me less than what they originally told me, plus my engine was lacking oil they added extra at no charge. I truly felt safe and comfortable with my car being serviced here at Dorman's. Special shout out to Tony! Thank you my brother!
I took my truck here after an accident. Everyone I interacted with was very friendly and respectful. They do vehicle rentals which is very convenient. When I got my truck back it looked brand new and they got it done in half the time other auto body shops had told me it would take. These guys really do go above and beyond. I highly recommend Dorman's Auto Center.
I brought my car to Dormans for collision in April 2024 On recommendation from my fiancé who has been taking his Subaru Forester there for large and small repairs and collision For the past couple of years. John and the collision department was very helpful. My car turned out Really nicely, So I feel very lucky.
I brought my car to Dorman's Auto after I had gotten rear ended. I dealt with John and he was wonderful! He was extremely helpful and answered all of my questions. My car was repaired to my satisfaction and I received my car back in just 2 weeks! I highly recommend Dorman's Auto!
From the estimate to the appointment for the dent removal, and final dent repair the entire process was completed in a timely manner. Could not have asked for a better experience from the body shop. John, the manager, was very professional and informative in the repair process and gave us an exact time estimate that was in a few hours of our leaving the vehicle.
Customer service #1 John Martins Collision Manager, made our whole experience the best. Because of his superior knowledge dealing with insurance companies, we went from almost losing our car and having it totaled to being brought back to a better state than it was when we first purchased it. The car was repaired quicker than expected. Never put on hold, all questions answered. Just total satisfaction.
I bought a 2017 Subaru Forester for my mom in April. During the test drive, the AC was not functioning properly, but the salesperson Jed "gave me his word" it would be completely fixed. I took him at his word. The AC worked the day I picked up the car, but less than two months later, it broke again. When I reached out to Jed, he said the 30-day warranty had expired, and "there was nothing he could do."
Very disappointing experience. Make sure you get everything in writing if you’re dealing with Dorman's, and be wary of the salespeople. I expected better service and commitment to customer satisfaction.
This was my first big purchase from a car dealership and the process couldn't have gone more smoothly. Jedd was so helpful, he was genuinely honest and patient and answered all of my questions and made me feel very confident regarding my purchase. I couldn't ask for a better person to help me with such a big decision. I would recommend him to anyone who is looking to buy a car! Thanks Jedd!
Dormans auto and collision in Pawtucket RI has been the best automotive care and collision body work around. I have been bringing my vehicles to them for 7 years now and not one complaint. The staff is helpful friendly and knowledgeable. I recently had to get body work done from them and the quality and craftsmanship is unbelievable my car never looked so good. They wash and even clean inside your car for you. Ask for John in the collision department he was awesome and very helpful and puts you at ease will be a life long customer
Recently had Dorman’s do the body work repairs and paint on our 06 Toyota Avalon after a hit and run side swipe damaged the driver’s side of the car. Body shop manager John was very helpful and professional with estimates and dealing with insurance carrier etc., provided a loaner car, and got our car back to us as quickly as possible. We are so pleased with the way our car turned out. It was a pearl finish white, not the easiest to match, but the car came back to us looking beautiful, right down to the interior and exterior detailing, and custom pinstriping to match original. I would highly recommend this business to anyone looking for a no nonsense,courteous and thorough job. Better than we expected, high marks to the whole crew at Dorman’s!!
I was in my first car accident ever, I was rear ended and Dorman’s auto was truly the best place I could have brought my car. They took care of everything, guided me through the whole process, and got me in a rental car and sped things along while the insurance company lagged behind. They returned my car to me in better condition than when I first bought it a year ago (used car). These guys truly have your best interest in mind and are trying to get you the best deal without ripping you off. I wouldn’t trust anyone else with my car!
I recently bought a 2015 Chevy Silverado 1500 from their sister station in Seekonk. My front end needed alignment and the engine smells like antifreeze from time to time. So I called Pawtucket because they are the service and sales station. I talk to a gentleman by the name of Derek who made me an apt asap and had me Bring the truck up the next day . They Pressure tested the lines and did a front end alignment, When the The truck was done. They called me the next day to come and pick it up. I push the remote starter and something did not sound right so I had the technician come out and check it. He said it’s not a problem we’re going to send it back in again. With minutes, the truck was back in the shop, taking care of the problem, which was a dirty fan belt .Once it was done Derek told me that if I had Any problem to either call it to Bring it back asap . They did not find out why it smells like antifreeze, but . Everybody here is very pleasant and very helpful. They go above and beyond to make sure your needs are met and that you are a happy customer. If you have any problems, just give Derek a call and I’m sure he will take care of it. I Highly recommend Derek he’s professional helpful and he definitely knows his job!!
I can not say enough positive things about the collision center and its manager, John Martins. From the estimate process, which was seamless to the final finished product. Best body shop around. Professional and accurate.
I was involved in a crash and doorman’s did an amazing job at making my car look, honestly, better than when I first got it. Not only was the service to my car amazing but the customer service was even better. When I got the doorman’s the day of the crash I was very distraught, but John was very kind to me and definitely made the process smooth sailing. They even went above and beyond and fixed some scratches and peeling paint that was unrelated to the crash. Overall great service and even better people, again another shout out to John for being the best!
Jeff is the man to see if you want someone upfront , honest, and truly helpful. From the beginning of the process Jeff pointed me in the right direction for not only a beautiful SUV but something he knew would fit my family and our situation.
Jeff ! My man - thank you for everything you did to get me into the perfect ride !
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