What clients say about Jan's Auto Service in Hallam (PA)
The owners are wonderful and super nice! Seeing the same review over and over again is only degrading a small local family owned company I would 100% recommend going to them!
Got my E30 in pretty quick, I was recommended from another shop because they couldn’t work on it. I bring it here for inspection and oil and then check condition of timing belt and fix a starting issue. they did the inspection and oil which was good. they didn’t tell me what oil they used but okay. I was then told they found the sticker for the timing belt but they couldn’t read it so they left it at that. as for the starting i don’t think they really diagnosed it. they said it was fine and I should change spark plugs (idk why they wouldn’t do that, I told them to fix the issue) so it still starts funny. overall okay experience except they didn’t do half the stuff i told them to do
DO NOT TAKE YOUR CAR HERE!! I tried to be nice and give them the opportunity to make it right they ignored me and never returned my phone call. I paid him $1700 to fix my car immediately after I left with my car I knew that it wasn’t fixed. I called him the next day they told me to drive it for a few days that when they put new parts on sometimes it still acts up. I didn’t trust them which I’m glad I didn’t. I took it to BMW dealership in which they told me everything that was on the receipt that they said they fix they did NOT fix it.. I will be reaching out to my lawyer and filing a suit this week. Shame on you shame on this company for taking advantage of a single mother.. I do not recommend anybody taking their car here not even your bicycle they will claim that they fixed it and rig it up and not fix anything…
My best friend came here to get her bmw worked on, $3300 later and it’s completely inoperable. Not only did they tell her it was ready to be picked up, but after so she proceeded to drive it off the property and the gas pedal was unresponsive. This putting not only her in danger, and her 3 year old daughter. After communicating with the company they were no longer willing to work on her car without more pay. In addition refused to allow their own towing company to be of service in assisting it back to its rightful owner. I do not recommend this company if it was the last one in Lancaster county.
My daughter took her car here to get repaired. After waiting for the repairs to be completed, she paid $3300 and the car broke down when leaving the garage. The owner will not fix it without additional changes. Horrible customer service. Don't trust this garage.
not incredibly happy with my experience here. Went here for an inspection and was failed for tires sticking out a little past the fender wells. 10 years with the same wheels was never a problem at any other garage. I did notice they made sure to do the inspection so they could charge me for it when they had no intention of passing it.. And they tried to say I needed tires when i didn't actually need them. Granted my tires were close. But not below the minimum. Seems like they're gonna knit pick to sell you extras for an inspection
My car needed a new rim and tie rod after the old rod snapped. Had my car there for 3 weeks and they seemed in no rush to get it done. I had to call once a week to get updates. They couldn't find a rim so I had to tell them 3 weeks later to just put the spare on the new tie rod. And I found the rim pretty easily once I started looking. My gas cap was gone also. First and last time going to Jan's
I go to Jan’s everytime my car breaks down. It’s a BMW so you know it happens almost every month. They get the job done efficiently and effectively every single time. They are fast and are good at what they do. If you need any work done for your BMW and don’t want to pay outrageous amounts Jan’s is the shop for you.
If I’m going to give money to someone for car repairs - it should be Jan and his guys.
Just straightforward, no slickster bs from him or the young guys that work for him, the prices are good, and they went above and beyond what you’d expect from a mechanic to help me. I’ve just moved to PA, had to do a bunch of car things to move it over: paperwork, inspections, things I didn’t know - they all put their heads together and made the process easy-peasy and fixed a few minor things during my inspection. I’m very grateful
Great shop that delivers great service in a very timely manner. I've had multiple vehicles brought here for a variety of reasons, one needing to be towed, and some they serviced and had ready the same day.
This place is awesome and this guy knows German cars ...took my a4 there to do the oil pump took him no time at all even brought my own parts and oil for him to do the job and it was done fast ..have since gotten rid of that car and plan on using him for any further jobs that I can't do myself nor have the time to do with the new purchase thanks Jan for the great work
Good prices on the state inspections. Though they did a good job on the repairs, the prices were astronomically high. If you need to save money on car maintenance, do not come here.
It was my 1st time there, and I am quite pleased. Jan seems quite straightforward and honest, and indicated that some of the BMW "recommended" services are just a way to make money. He told me that he had previously worked at a dealership for a long time before going out on his own. I saved several hundred dollars versus the dealer estimate for the same service, so I will definitely be using them again!
What an awesome organization. First the people are extremely gracious and wonderful to deal with! The over communicate and make sure you are aware of the status, and Jan is fantastic at getting to the bottom of a problem until it is solved. No more Apple BMW for me. Our 3 cars will go to Jan’s and the team!
If I could give them more than 5 starts I WOULD!! Prior to going there I got ripped off At another place and was quoted a ridiculous amount to fix my car. Not only he didn’t overcharge me and was way way lower from other places but he also installed a part Outside of my quote for free! They are very knowledgeable and very fair, I can 100% vouch for that!
Recently had called Jan's for the first time for an inspection and tire install. Jans was an awesome Auto service shop. Quick accommodating service and informative as well. I will be returning with any future work needed on all my cars. A+ service that is hard to find anymore.
The guy can't even fix an early 2000s BMW for crying out loud. He plays some guessing game and can't get it right the first time. $700 later the car doesn't start. Pathetic.
Came here for my inspection after moving to the area. It was walkable, so I left my car for the day. They got it done and called me around 2:30 (I dropped it off around 10). So that was reasonable, but I was out of the area at the time and asked if I could pick it up the following day. That was no problem. However, when I got there at 8, the door said not open till 8:30. If they changed their opening time, why didn’t they tell me when I said I’d be picking it up the next day. So I went to go look at my car, and the left it unlocked with the back driver side window down!!! Never again! Who leaves a car unlocked overnight! I’m very lucky that nothing was taken. I will never go here again though!
Jan is always fair and honest with us. My fuel pump went out in 2006 Escape about two years ago and this was our first experience with Jan’s we have been using them ever since. We are costumers for life!
Our 2002 Jetta was towed there due to a breakdown. They were very nice and even allowed me to ship a part directly and just charged us for the labor. Most shops will not do it for you. I would recommend thier service to anyone.
Most Honest Mechanic I've ever met! Highly recommend going here to get your vehicle inspected. Everyone is extremely nice and patient with you. They explain everything and answer any questions you have! Highly recommend and will be going back to them for life!
We were blessed with some bad luck this month right before Christmas, and needed a clutch repaired on a vehicle.
We called many places and Jan’s was very reasonable price wise, and we were able to get the car to the garage ASAP. But, nobody once told us that the shop would be closed for more than 2 Days (Christmas Eve, and Christmas Day) therefore we are wondering what is going on with our vehicle, as it has been 6 whole days and the shop has a closed sign on it.
We were told the car would be done Friday, the day we got the car in for the appointment. We went out of our way to buy the part and place it in the vehicle so it would be done ASAP.
We understood as far as two days being holidays, but how can anybody tell you the car could be done the same day it’s been in the shop and never once call to update you or answer a phone or leave a voicemail saying that the business will be closed for x amount of days.
Very frustrating as we have JOBS and need a vehicle to get to our said JOBS.
It’s great to know that we will always be screwed over no matter how “lucky” we think we are to have gotten the car into the shop when we did.
This is wayyyyy too long and we better not get overpriced.
Never going back.
Great People!! Jan & Gail make you feel welcome. Honest, Fair & Great mechanic. It doesn't get any better than that. Highly Recommend! Does not tell you that you need something replaced when you really don't. I'm sure he had enough business that he does not have to rip you off like that to make money
Experienced a bad shake in my 2005 Magnum whenever I reached 60MPH and was sure my transmission was going bad.
I took it to John (shop manager) on a Monday afternoon and told him my issue. He said he couldn't look at it that particular day but if I left it, he would get back to me the following morning. Dreading his call, he gave me some pretty good news: it was an $160 ignition coil and not a $5000 transmission!!!
The guys at East York are honest professional and excellent mechanics. I am a customer for life!!!
Website