What clients say about Hermy's Triumph Parts Department in Port Clinton (PA)
It took a couple weeks, which they forewarned me about, but in the end I received the rocker pedal and associated parts that I ordered. One very important thing I learned: Some of these same parts from Hermys are on eBay for the same cost or more cost but they are used, are rusty, are corroded, are abused and do not include all the parts needed for installation. So, check Hermys first to see how badly eBay sellers will try to rip you off. They obviously want you to believe their crap is no longer obtainable. In some cases that is true, but usually not.
A couple years ago I picked up a 2006 Triumph Scrambler 900. I always wanted this particular bike for a very long time and the one that I found was a very good price but needed some work. The parts guys at HERMYS are TOP NOTCH! Extremely knowledgeable, very professional & get the parts right the first time. I was able to get my bike in tiptop shape thanks to the parts department. I live on the completely opposite side of the country from HERMYS and I wouldn’t hesitate to continue purchasing my OEM parts solely From HERMYS Triumph!!
Hermies had everything I needed. Was even refered by Indy Triumph. Hard to get items for older models is the Number 1 reason and lower prices as well with free shipping as an option
I ordered parts just before Christmas and didn't expect, with the holidays, to receive them until January. I was pleasantly surprised that they were shipped 2 days before Christmas and arrived the day after! Great service!!
Outstanding experience from start to finish. I ordered Ape bars for my Triumph Speedmaster and a pillion for my Rocket 3, and Hermys Triumph delivered big time. Best prices anywhere, super fast shipping, and everything arrived exactly as described.
If you want great deals, quick turnaround, and a smooth ordering process, I highly recommend Hermys Triumph.
THEY TOOK 145$ FROM ME.
I tried to order parts for a 2016 street twin.
If they had a problem with shipping, billing, or back order they never contacted me. They never called, emailed, or even sent snail mail. I know it’s small potatoes to some, but this is insanely frustrating and they lost my respect as a business.
Always good service and parts help. I do wish they would reconsider using the postal service for delivery when shipment cost isn’t free because it is often at least 2 days late…
Very helpful customer service. There was a technical issue when placing an order, and the company was quick to responded and solve the issue within the same day. Their first reply came within the hour after my initial email. Their site is easy to use, and the shipping was well priced and timely. Unfortunately they were unable to locate a part I had ordered, due to manufacturer discontinuation, however they did issue a refund immediately. I definitely recommend them as a OEM Triumph(+) Supplier.
Hermy’s has been phenomenal with having an easy to use website and good stock of what I need. I recently face lifted my 2014 Street Triple and was able to source everything I didn’t buy on eBay. Items were reasonably priced, fulfillment time was great. The only thing I’ve got to note is that I wish there were more diagrams, but I don’t think that’s on them. Thanks, Hermy’s!
My personal favorite triumph dealer I have ever been to. Good people, nice lay out in a picturesque location. Great selection of new and used bikes. Great gear seleection. Also, if you aren't local, Hermys has a great OEM parts finding system online, free shipping in PA. Top Notch.
I was able to identify the part I needed using their online parts diagrams. I was appraised of the status of my ordered part via multiple emails and received my ordered part quickly. Very pleased.
Expensive and slow to fill orders. You need to reach out to them on information. I had a back order on one piece, and not told until I asked when they were going to ship the order. Not a lot of follow through. I normally don’t care but I am putting together a bike that really needs to get done. Stay on top of the order. I never have these issues on any Harley orders at any dealers maybe it is a Triumph thing.
Ordered replacement sprockets and chain for my Bonneville, everything nicely packaged, came in a timely manner, was kept up to date with shipping, where it was and when I could expect it. Well done.
Excellent service. Pricing and availability of parts are as good as a dealer. I like the convenience of ordering online. The website is easy to navigate and they verify you are getting the correct part by using your cycle VIN. Great alternative service for someone like me who like to stick to OEM parts.
Ordered some parts using the online catalog and website. Prompt shipping, very easy to do business with. Would recommend for Triumph parts, if you don't have a local dealer.
To who concerns,
Minutes ago a picked up my order # 16467623 from the post office that you sent to me and when I opened I saw two main harnesses one that is according with the one that I ordered and
other one with a nasty message attached.
I am sending a photo in the attachment were shows what I am referring to.
Please could you clarify why I received it; I am dismayed with this action because I have been a customer of yours since my first bought in 2015-2016 until today and I've been respectfully with you and your company every time.
I want to be honest with you, please let me know how could I sent you back this extra main harness and which postal service do you want me to use.
Thank you for your prompt send.
Your extra stuff is already on the mail way back to you and a copy of the USPS receipt is attached to this message
Hermy's is the only online place I can get parts for my 10 year old (2013) Triumphs. Online diagrams are easy to use to find the parts I need. Shipping is quick!
Over the last few years, I've used Hermy's for my Triumph parts several times and always liked my experience. (I enjoy performing my own service). Last month I purchased used Street Triple R 675cc that was getting close to it's12,000 mile service, and I had a lot of parts to get and a oil leak problem that Alex, the parts manager couldn't answer, SO he told me he would have his dad, (Hermy), give me a call or email me about it. Sure enough in an hour or so, Hermy did call me and discussed many ways, (for over 1/2 hour), I could have a leak and how to find it. Long story short, I found the leak... I'm back on the road again. I can't imagine anybody else being so helpful!! Thank you too much!
best , Herb
Best place ever to order my Triumph motorcycle parts! Easy to find what I need and they always are timely in shipping orders. Doesn't get any better which is why I've ordered from Hermy's for years. Thanks for the great service!
Glad I found this shop/store for my online purchase of Triumph parts! Always easy to work with and good supply of parts! Especially when in need of vintage parts for bikes like my '95 Triumph Daytona 1200. ***UPDATE: Now with another Triumph...a 2014 Thruxton 900...I'm still in need of more parts and Hermy's is my "GO TO STORE"!!!
good communication , parts came fairly quickly even being some were back ordered . complete order was filled , I have ordered several times from Hermy's , If you want the best quality oe parts . These guys are great.
Under Shield Molding was on back order at another supplier, no idea when it would be available. Found part used online for more than new price, decided to ordered from Hermy's and had the part within the month, Received 15% off, so was less than parts listed as used and NO Shipping Charge! Hermy's just won my future parts orders!!!
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