What clients say about Gary's Tire & Auto in Coaldale (PA)
My experience with Gary’s Tire & Automotive was one of the most unexpectedly positive and genuinely human moments I’ve had with any automotive business. What happened that day wasn’t just simple customer service—it was a rare act of kindness and understanding from a business owner who clearly cares about people, not just profits.
When my tire blew out, my car ended up stranded on the side of the road. With no easy transportation and no one available to help me, I ended up walking nearly 2.5 hours just to get things done for my vehicle. It was stressful, exhausting, and discouraging. By the time I connected with Gary, I was drained and frustrated. I expected the usual kind of attitude many businesses give when someone shows up with problems—short answers, impatience, or some form of “go figure it out yourself.”
But Gary was completely different.
From the moment we spoke, he showed empathy, patience, and a genuine willingness to understand what I was going through. Instead of brushing off my situation or giving me the standard “we don’t do that” response, he listened. He didn’t judge the fact that I had walked so far, didn’t make me feel like an inconvenience, and didn’t treat me like I was asking for too much. He simply understood that I needed help, and he stepped in without hesitation.
Not only did Gary agree to assist me—he went above and beyond in a way I never expected. He personally drove me from my house to the shop, then from the shop to my vehicle on the roadside so I could get the tire changed and everything handled properly. He used his own vehicle, his own time, and treated me with respect throughout the entire process. This wasn’t a quick ride or a small gesture. It was a genuine act of kindness from a business owner who didn’t have to do any of it.
When we arrived at my car, Gary didn’t just stand back or rush through the job. He helped ensure everything was done safely, correctly, and efficiently. His attitude was calm, understanding, and reassuring. There was no pressure, no upselling, no attempt to inflate prices. He did the work honestly, explained things clearly, and made me feel like my situation mattered.
I also want to mention Tony, someone who may come off a bit rough at first glance but truly means well and is simply focused on doing his job. Not everyone has a soft customer service tone, but behind his straightforward attitude, Tony is solid, hardworking, and respectful. Some people judge personality before performance, but Tony gets the job done right, and that’s what matters in a shop like this.
The way Gary runs his business shows something rare: integrity. He treats customers like real people, not transactions. There are many mechanics out there who will take advantage of someone vulnerable, especially if they sense stress or desperation. Gary is the complete opposite. His honesty and compassion turned a horrible day into a moment where I felt supported rather than taken advantage of.
In a world where customer service often feels rushed, cold, or transactional, Gary stands out. He reminded me that there are still people who care, who take pride in their work, and who are willing to help someone in need simply because it’s the right thing to do. He didn’t help me because he had to—he helped me because he wanted to make sure I was okay.
I will always remember how he stepped up that day. The way he treated me—with respect, kindness, and dignity—is something you can’t put a price on. It’s something most businesses don’t offer anymore, and it’s the reason why I’ll recommend Gary’s Tire & Automotive to anyone who needs honest, reliable, caring service.
If you’re looking for a shop that truly puts people first, this is the one. Gary didn’t just fix a tire—he restored my faith in good people. I’m extremely grateful for everything he did and proud to give this business the highest recommendation possible.
I always get my tires from Gary's. I have never had a problem and the one time in 25 years that I woke up to a flat tire I called they told me to stop over and fixed it
Me and my sister went there last week as we popped the tire coming out from the gas stations as she's going into my house and he looked at us like oh my gosh how did you get here we drove very carefully but he was very nice he was just got us in and out and helped us and we were very grateful he never turns anybody away He's always straightforward just cuz it's straightforward face doesn't mean he's not kind cuz he's very kind and his dogs are very nice I never had a problem with him and I've been going there every so often when I need tires if I can't afford the new ones and for years
Got 4 18 inch tires for my Ford f150 they were pretty much like brand new!!! And he took old tires off and disposed of them put new ones on and mounted and a very reasonable price and the guys that was there with Gary sat and kept me company until job was done great place to go for tires I'd give 10 stars if I could!!!
Tony was awesome and understanding. He was very professional and so nice to myself and my little princess. Very encouraging words. Will be coming there every time from now on. Thank you Tony.
This guy is amazing! I got a popped tire driving on the road that they ripped up to pave and didn't feel like having to buy 2 new tires so I called Gary's and asked if he could match the tread as best as possible to get me till my next set and damn he did a good job! Super fast and understanding of my screaming kids in the car.
Very quick service! Friendly guy, loved the dog, she was an Angel. The man who put my tires on, carried my donut for me and put it back in my trunk, was very quick and efficient!! Had no problems at all!
Was very nice didn't complain that it was pouring down rain when he changed 4 tire's and took time to explain devices on our vehicle. Thanks very much.
Awesome Service and great prices on used tires. Perfect for thoes of us scraping the bottom wondering how we can afford tires that can help us stay safe, pass inspection, have our old ones removed and disposed of, while getting the service of mount and balance quickly and affordable. Thank You Gary's Tire & Auto.
This is literally the worst place to go to the guy is super disrespectful and sells junk tires to people who are in desperate situations basically praying on the weak!!!! Very displeased with service broke my lug nut screws while changing my tires and simply said it wasn’t my fault and didn’t even offer to fix them!!!!! This place and the people are nothing short of a joke!!!!! This should be the last place on earth you’d go!!!!! Honestly I’d rather walk then to be scammed and treated the way I was when I went there!!!!! Trust me your money is better off in your pocket!!!!! The place should be called Gary’s scumbag tire and auto!!!!!
Great pricing on tires and service included with the removal and replacement of tires. They even keep your old tires. So if you're looking for good used to almost new tires and a decent price. Check this place out!
The guy complains about doing his job rushes you out saying I got customers and he rushes you on the phone saying he got customers when your trying to ask a question. He gives you prices and when you get there he says well, I should be charging more. I've never seen a business be so rude to their customers
Ridiculous !!!
Excellent service… got great used tire, with 75% tread wear left… I had the tire on the rim in about 10 minutes, with a good balance…. This is a no nonsense establishment, get it get the work done and move on with your day!!! I’ll definitely go back to Gary’s!
Went to these guys for some used tires and they put the lugs on so tight I had to use a sawzall to remove one of the rims because of one of the lugs. Dont use them unless you really have to and save yourself some trouble by putting your own wheel back on.
CUSTOMER BEWARE!!
If you have your own tires and are looking for a place to fit them I would suggest completely avoiding this place. The guy was nothing but rude while installing my tires saying that he has tons of tires the same size and that mine don’t look the best. Then when he was finished I questioned where all my tire valve stem caps where when I know I came in with them. To which I was told I didn’t come in with any on. Upon getting home by vehicles front end now makes a metal grinding noise and the tires are overfilled. When a tire shop doesn’t know that you go by the psi sticker on the drivers side door and not just fill to what the tires max psi says then I would just avoid at all cost!
Absolute Last Resort place. Just better than walking. Been here several times over the many years it's been in business. They're good to get a spare to get you by until you can buy new tires somewhere else.
Always has good tires at good prices.
Only reason I'm not giving 5 stars is that guy
is probably the most miserable unhappy unfriendly person ive ever met. Also his dog is a sweetie .
Been going there for years...guys name is not Gary....he's not even the owner.Grumpy,rude,not very efficent at his job.Have had normal stops there with no after problems...And several bad experiences.Tires that are flat the next day.Tires that developed buldges on them.Hubcaps flying off.And last time it happened again...did'nt even make it to Lansford he stripped out a hub cover by overtightening.I had just put brakes on before arriving and know it was'nt stripped.Cheap tires, poor attitude and service.Hate to post...but I am done!
