AutoZone Auto Parts in
Middletown (PA)

Spoke to HUNTER seemed pleasant but felt like he wasn’t understanding me to clearly , he remained professional unto the end of the conversation until he rudely HUNG Up , called in looking for something called simple key , he insisted with the knowledge he had that they didn’t sell the product until I asked him to look it up in the database , and wallah there it was , it’s not that hard , I feel if I have to do people job then I should be getting paid . 💁🏽‍♀️

Once again Auto Zone never fails me, they were both so helpful and kind and caring. When you drive it’s always good to know you can stop by an auto place like auto zone and no matter what location you go to they help, Now a days that’s hard to find; Thank you ❤️

I was in yesterday and was helped by a very nice young lady named Chelsey, she was very knowledgeable and super friendly, and helped me get back on the road! Would recommend this location, best in pa:)

Worst auto zone I ever been to in my life, staff barely wanted to help me since they was in the middle of a conversation. I did not live in area & I never been so treated rude in my life, would never recommend anybody to go there.

They always have what im looking for and service is usually very quick with 2 or 3 people working. This visit there was only one person working. The line was longer than usual but she was busy helping a customer out on the floor. Everyone was very patient and she was very attentive and helped each of us with what we needed in a professional, apologetic and friendly way. Who ever else was supposed to work that shift owes her an apology!!!

Instead of helping me get the piece of offering to provide an solution I was sent off to drive without a crucial element.

Picked up the wrong wipers for my truck. Apparently I needed ES after the size. Returned them even though one was open. Fiqured I would need to eat that one even told them I new I opened it . Did not mater they took it back and helped me get the right one. They one my parts buisness . Hard to find great customer service. Kepe it up.

They sold me the wrong part and I when I went back for an exchange, they had me pay for the new one despite it being their fault. Staff is clearly unknowledgeable as well as rude. Spend your money elsewhere.

Owen helped me today and he was very kind and mannerable. He also accepted my price match. Thank you

I came in today because I was having trouble with my 2017 Ford Fusion & MELISSA was able to diagnose the problem & replace my battery in 90-degree weather. She was of great help & if you plan on coming to this location, I highly recommend seeing MELISSA. If I could give her 10 stars I would. Thanks, MELISSA!!!!!

This place is hit or miss. Today, i had dealt with three different people that really seemed to not like their jobs. There are other times when they seem to be ok. I have done customer service for over 30 years and the general moral here doesn't seem good.

Daytime store manger forget his name he did a great job correcting my problem returning item and getting something else. The young man.lame was hunter but I forget the other gentleman’s name. They did a great correcting my problem.

I wanted to give proper acknowledgment to rhe salesperson named Melissa. I have had 3 encounters with this young lady and each time I am more impressed. I love the fact that she educates her customers and her skills backs it up. Everything I go, I ask for Melissa, I suggest you do the same. The full experience is worth the wait in line. Thanks Melissa!!!! Maria

They need more of a variety and more availability for muscle stuff. I find it sad they can't even have a mopar 727 transmission filter or gasket on hand. All the shops around that had that stuff are disappearing. I've only found these newer stores good for odds and ends like fluids and things along those lines. I guess these newer stores don't realize people out here still enjoy the hobby of older car's and still need parts. We're forced to order by mail. Would be nice to drive to my local autozone or advance auto and grab a gasket or thermostat without having to call it quits for the day because they only carry parts for new cars.

We purchased a starter for my van. It broke within a few days. We took it back and they said they had no record of the sale and couldn't replace it. They said they had one more in stock, they tested it and it was already broken. They are selling already broken parts.

Joshua was very helpful, he went above and beyond to help us fix my key fob. When the new battery didn’t work, he took the extra step of trying to reset the key. He could have sent us on our way when the battery didn’t work but he didn’t he was very kind and ready to help. Will definitely visit again for future auto needs.

My son in law just had his battery tested and indeed needed one. We were helped by Bre ( hope that's the correct spelling ) she was outstanding!! She swapped out the battery since we didn't have out tools. She is an asset to this establishment.

I always have good experiences here! In the past, I got help getting a lock on my gas thing to ensure it couldn’t be broken into and siphoned. Today, I got help picking and installing new windshield wipers on my car by John B. He was very kind and got the new wipers on in only a few minutes!

Today, fathers day of all days, my brake caliper decided to break on me, I called everywhere for my part but all parts stores had to order in and take 3 days with the exception of az. Everyone also wanted money up front to order which meant driving my broken car 20 minutes there paying for it drive 20 back then the same the next day. Not to mention I only had 20 minutes till close. The young man on the phone hesitant at first because of the company's policy even though it's coming from their own warehouse; wanted money up front, heard my plight of my emense need of the part to get me to a very important dr appointment in the a.m he helped me anyway. Thank you i believe his name was Stephen he was the manager on duty. I work in the industry as well and am a general manager, this is a great example of customer service. Policy or not... thank you.

Very good place, nice people i even fix my car outside of the stored and they even let me use there tools. Highly recommend

My wife and I stopped to get a new battery for her suv. We had no tools with us so asked for them to install it. Now keep in mind that it was drizzling. We were told that it could not be done because it will take well over a half an hour to change it out. I ended up buying a small adjustable wrench. Long story short I changed out the battery and installed two new wiper blades while that same guy stood in the rain to smoke a cigarette. Elapsed time for everything roughly 12 minutes. If you don't want to provide a service don't offer it. I will never spend another dime at any auto zone.

Stopped in today because I had a headlight out. Mac greeted me as soon as I walked through the door helped me find my headlight and then he put it in my car!! He was amazing throughout and I'm so appreciative of his help. Whatever he's making isn't enough. He deserves a raise!!!

Staff are knowledgeable, friendly, and very helpful. I bought a battery, but changing it was a bit more than the usual just popping off the terminals. The staff person however, after looking over the brackets attached to the battery briefly, was able to change it for me. And he did this despite having to stand out in the rain for a good 20 minutes getting everything disconnected and reconnected. Great store!

Same as any other place but I noticed that they didn't enforce the mask mandate at all. One of the employees didn't have one on at all. To each their own on what they believe about the masks but then being a corporation, you'd expect them to enforce that heavily like any other stores (some exceptions to other stores because they don't care). I'd give them a 4 star for enforcing the mask, 5 if the employees were more bold. To be fair, I know that there are people who have the attitude of, "I don't get paid enough to do that" and I get that but this is a different time.

Nice clean store. Well organized. The staff think their master mechanics and talk to you in a snarky condescending way that leaves a bitter aftertaste like inhaled exhaust fumes. They need to treat customer s with friendly ness and not the undertones of sarcasm and bitterness.

I called in a yesterday because my key assembly ignition thingy was stuck. My key could come out and everything but everything else was locked up. The car wouldn’t turn on or anything... I looked up online and got several of the same answers, I said to myself. Welp, let’s try auto zone. I called in got Kyle. I explained for Kyle my situation and I asked him if there was any recommendations. Before I buy a 200$ part. He gave me that advice to fix it. Simple enough just didn’t think it would work. behold! I didn’t have to buy the part and my car is running again!! Thank you Kyle for your suggestion. I really appreciate the patience and knowledge you had while I tried to explain something I knew nothing about. Great job!

I was in twice this weekend for parts for a 2004 Escape. The guys (and one lady) were helpful with advice and had most of what I needed in stock. One part was not in stock and had to be transferred from another store, and they even called me at home the next morning at 8:00 when the part was delivered. Now that's good customer service. This store is off to a good start.