AutoZone Auto Parts in
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Address:422 E Main St, Middletown, PA, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:17057
Working Time and Location
What clients say about AutoZone Auto Parts in Middletown (PA)
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I was told manager lisa can change a lightbulb for a headlight but when i waited 30 mins for her to get back from her lunch she had a whole different story. apparently, the only manager, and the only person working OF age, Was only trained to change batteries. That’s okay, i completely understand. What I don’t like is the attitude lisa had with me. girl, i get you were counting money but just say “one moment please” no need to be like “im counting money” in that type of tone. You are a MANAGER. and you were more mad about the headlight bulb than I was. If you hate people you shouldn’t work around people. We all have bad nights tho, kudos to the minor who apologized to me for the actions of another adult. it’s sad i lived in middletown for years fr these people need to understand the market and how u speak to people goes a long way. hopefully lisa can just be a little kinder. or needs a longer lunch. girl was stressed.
Feb 25, 2026 -
I literally bought a battery from here because I don’t have any tools and I know they’ll swap out your battery for you if you buy the new one from AutoZone. Came in to have the battery swapped with the overpriced $230 battery from Duralast (for a Toyota Yaris) and they refused to do it saying they didn’t have the staff and they were too busy. Granted there was only two guys in, but I was the only customer at the store. Dude walked away from me before I could even finish what I was saying. Rude and unprofessional, told me to come back later which I can’t because I work in the medical field so I have a job I need to be at too. Guess I’m stuck using the jump pack for a day and if I come back tomorrow and it happens again I’ll just get a refund for the battery and go to Walmart where the same battery is $70 cheaper.
Jan 16, 2026 -
AutoZone in Hummelstown earned extra respect a few days back. My license plate bracket was loose, and instead of just pointing me toward the tools, the guy working there grabbed what was needed, walked outside, and took care of it himself. No hesitation. No ego. Just genuine help. I offered to tip him because actions like that actually mean something to me. He refused and said he was happy to help. That level of integrity is rare. It is not about the small task. It is about character. I appreciate him and I wish him the best. Men like that still exist, and they deserve recognition.
Jan 07, 2026 -
Spoke to HUNTER seemed pleasant but felt like he wasn’t understanding me to clearly , he remained professional unto the end of the conversation until he rudely HUNG Up , called in looking for something called simple key , he insisted with the knowledge he had that they didn’t sell the product until I asked him to look it up in the database , and wallah there it was , it’s not that hard , I feel if I have to do people job then I should be getting paid . 💁🏽♀️
Jan 06, 2026 -
Once again Auto Zone never fails me, they were both so helpful and kind and caring. When you drive it’s always good to know you can stop by an auto place like auto zone and no matter what location you go to they help, Now a days that’s hard to find; Thank you ❤️
Dec 18, 2025 -
I was in yesterday and was helped by a very nice young lady named Chelsey, she was very knowledgeable and super friendly, and helped me get back on the road! Would recommend this location, best in pa:)
Sep 20, 2025 -
Worst auto zone I ever been to in my life, staff barely wanted to help me since they was in the middle of a conversation. I did not live in area & I never been so treated rude in my life, would never recommend anybody to go there.
Sep 02, 2025 -
They always have what im looking for and service is usually very quick with 2 or 3 people working. This visit there was only one person working. The line was longer than usual but she was busy helping a customer out on the floor. Everyone was very patient and she was very attentive and helped each of us with what we needed in a professional, apologetic and friendly way. Who ever else was supposed to work that shift owes her an apology!!!
Aug 01, 2025 -
Instead of helping me get the piece of offering to provide an solution I was sent off to drive without a crucial element.
May 27, 2025 -
Picked up the wrong wipers for my truck. Apparently I needed ES after the size. Returned them even though one was open. Fiqured I would need to eat that one even told them I new I opened it . Did not mater they took it back and helped me get the right one. They one my parts buisness . Hard to find great customer service. Kepe it up.
Apr 27, 2025 -
They sold me the wrong part and I when I went back for an exchange, they had me pay for the new one despite it being their fault. Staff is clearly unknowledgeable as well as rude. Spend your money elsewhere.
Nov 29, 2024 -
Owen helped me today and he was very kind and mannerable. He also accepted my price match. Thank you
Oct 19, 2024 -
I came in today because I was having trouble with my 2017 Ford Fusion & MELISSA was able to diagnose the problem & replace my battery in 90-degree weather. She was of great help & if you plan on coming to this location, I highly recommend seeing MELISSA. If I could give her 10 stars I would. Thanks, MELISSA!!!!!
Jul 16, 2024 -
This place is hit or miss. Today, i had dealt with three different people that really seemed to not like their jobs. There are other times when they seem to be ok. I have done customer service for over 30 years and the general moral here doesn't seem good.
Jul 06, 2024 -
Daytime store manger forget his name he did a great job correcting my problem returning item and getting something else. The young man.lame was hunter but I forget the other gentleman’s name. They did a great correcting my problem.
Jun 01, 2024 -
I wanted to give proper acknowledgment to rhe salesperson named Melissa. I have had 3 encounters with this young lady and each time I am more impressed. I love the fact that she educates her customers and her skills backs it up. Everything I go, I ask for Melissa, I suggest you do the same. The full experience is worth the wait in line. Thanks Melissa!!!! Maria
May 05, 2024 -
They need more of a variety and more availability for muscle stuff. I find it sad they can't even have a mopar 727 transmission filter or gasket on hand. All the shops around that had that stuff are disappearing. I've only found these newer stores good for odds and ends like fluids and things along those lines. I guess these newer stores don't realize people out here still enjoy the hobby of older car's and still need parts. We're forced to order by mail. Would be nice to drive to my local autozone or advance auto and grab a gasket or thermostat without having to call it quits for the day because they only carry parts for new cars.
Apr 19, 2024 -
We purchased a starter for my van. It broke within a few days. We took it back and they said they had no record of the sale and couldn't replace it. They said they had one more in stock, they tested it and it was already broken. They are selling already broken parts.
Mar 17, 2024 -
Joshua was very helpful, he went above and beyond to help us fix my key fob. When the new battery didn’t work, he took the extra step of trying to reset the key. He could have sent us on our way when the battery didn’t work but he didn’t he was very kind and ready to help. Will definitely visit again for future auto needs.
May 06, 2023 -
My son in law just had his battery tested and indeed needed one. We were helped by Bre ( hope that's the correct spelling ) she was outstanding!! She swapped out the battery since we didn't have out tools. She is an asset to this establishment.
Jan 15, 2023 -
I always have good experiences here! In the past, I got help getting a lock on my gas thing to ensure it couldn’t be broken into and siphoned. Today, I got help picking and installing new windshield wipers on my car by John B. He was very kind and got the new wipers on in only a few minutes!
Jul 11, 2022 -
Today, fathers day of all days, my brake caliper decided to break on me, I called everywhere for my part but all parts stores had to order in and take 3 days with the exception of az. Everyone also wanted money up front to order which meant driving my broken car 20 minutes there paying for it drive 20 back then the same the next day. Not to mention I only had 20 minutes till close. The young man on the phone hesitant at first because of the company's policy even though it's coming from their own warehouse; wanted money up front, heard my plight of my emense need of the part to get me to a very important dr appointment in the a.m he helped me anyway. Thank you i believe his name was Stephen he was the manager on duty. I work in the industry as well and am a general manager, this is a great example of customer service. Policy or not... thank you.
Jun 20, 2022 -
Very good place, nice people i even fix my car outside of the stored and they even let me use there tools. Highly recommend
Feb 26, 2022 -
My wife and I stopped to get a new battery for her suv. We had no tools with us so asked for them to install it. Now keep in mind that it was drizzling. We were told that it could not be done because it will take well over a half an hour to change it out. I ended up buying a small adjustable wrench. Long story short I changed out the battery and installed two new wiper blades while that same guy stood in the rain to smoke a cigarette. Elapsed time for everything roughly 12 minutes. If you don't want to provide a service don't offer it. I will never spend another dime at any auto zone.
Feb 05, 2022 -
Stopped in today because I had a headlight out. Mac greeted me as soon as I walked through the door helped me find my headlight and then he put it in my car!! He was amazing throughout and I'm so appreciative of his help. Whatever he's making isn't enough. He deserves a raise!!!
Jul 20, 2021 -
Staff are knowledgeable, friendly, and very helpful. I bought a battery, but changing it was a bit more than the usual just popping off the terminals. The staff person however, after looking over the brackets attached to the battery briefly, was able to change it for me. And he did this despite having to stand out in the rain for a good 20 minutes getting everything disconnected and reconnected. Great store!
Apr 02, 2021 -
Same as any other place but I noticed that they didn't enforce the mask mandate at all. One of the employees didn't have one on at all. To each their own on what they believe about the masks but then being a corporation, you'd expect them to enforce that heavily like any other stores (some exceptions to other stores because they don't care). I'd give them a 4 star for enforcing the mask, 5 if the employees were more bold. To be fair, I know that there are people who have the attitude of, "I don't get paid enough to do that" and I get that but this is a different time.
Mar 18, 2021 -
Nice clean store. Well organized. The staff think their master mechanics and talk to you in a snarky condescending way that leaves a bitter aftertaste like inhaled exhaust fumes. They need to treat customer s with friendly ness and not the undertones of sarcasm and bitterness.
May 02, 2020 -
I called in a yesterday because my key assembly ignition thingy was stuck. My key could come out and everything but everything else was locked up. The car wouldn’t turn on or anything... I looked up online and got several of the same answers, I said to myself. Welp, let’s try auto zone. I called in got Kyle. I explained for Kyle my situation and I asked him if there was any recommendations. Before I buy a 200$ part. He gave me that advice to fix it. Simple enough just didn’t think it would work. behold! I didn’t have to buy the part and my car is running again!! Thank you Kyle for your suggestion. I really appreciate the patience and knowledge you had while I tried to explain something I knew nothing about. Great job!
Feb 26, 2020 -
I was in twice this weekend for parts for a 2004 Escape. The guys (and one lady) were helpful with advice and had most of what I needed in stock. One part was not in stock and had to be transferred from another store, and they even called me at home the next morning at 8:00 when the part was delivered. Now that's good customer service. This store is off to a good start.
Sep 06, 2016
Nearest Junkyards to AutoZone Auto Parts
Want to sell your car?
We will buy your car in any condition:
- Blown Engine
- Burned
- Damaged
- Flooded
- Non Running
- Old
- Salvage
- Scrap
- Totaled
- Used
- Wrecked
We serve the below locations in this area
- Easton
- Bangor
- Bath
- Bethlehem
- Bushkill Township
- Freemansburg
- Hanover Township
- Hellertown
- Lower Mount Bethel Township
- Lower Nazareth Township
- North Catasauqua
- Northampton
- Pen Argyl
- Stockertown
- Tatamy
- Walnutport
- Wind Gap
- Washington Township
- Miller Manor
- Newburg Homes
- Berlinsville
- Delta Manor
- Paxinosa
- Polk Valley