This place is amazing. Customer service is excellent. They were my shining light after my accident. They brought the rental to my job for my convenience. The car was clean and obviously taken care of by the staff after each return. They are also picking the car up from the dealership I am buying my new car from. I just want to say thank you KULP staff you went above and beyond. Highly recommend!!!!
Ange at Kulp’s truly saved me a lot of stress when my car’s shifting cable snapped. She was efficient with getting me back on the road to work and she was very upfront with charges. Drop off and pick up of the Elantra was so easy from Manes garage. The car was a dream to drive. Thank you so much to Kulp’s for being incredible to rely on.
I had a fantastic experience with Kulp Car Rentals! After my car unexpectedly broke down, Ange was incredibly helpful and accommodating in getting me set up with a rental quickly. She made a really stressful situation so much easier with her professionalism and kindness. The car I received was in perfect condition—super clean and ran like new. I also really appreciated the delivery drop-off and pick-up service, which made the whole process smooth and convenient. Highly recommend contacting Ange at Kulp if you’re ever in need of a rental!
After a recent car accident, the need for a rental car was immediate. Kulp Car Rentals (Joe) in Gilbertsville, PA assisted me with a rental car and the customer service was exceptional, caring and extremely responsive with consistent communication. The rental car was dropped off at my location and picked up when completed. They made the entire rental experience easy for me as a car accident can be a very jarring and stressful event. I very much appreciated the help provided to me from Kulp Car Rentals and would highly recommend them as a car rental service. Thank you.
Kulp's has been so wonderful to work with! Despite their offices being located an hour plus from where I live, they were kind enough to drop off and pick up my rental car at the body shop nearby where my car was being repaired. Their communication was friendly and efficient and they were an absolute pleasure to work with. I highly recommend Kulp's for your car rental needs!
Exceptional service. Kulp Car Rentals are great! They were so kind to extend my rental period outside of my policy limits when the bodyshop was backed up. I appreciate their generosity and would always recommend.
Had a great and easy experience with them. Made everything smooth for my first time renting a vehicle. Reserved online and next day had the car delivered to my home, I will definitely rent from Kulp car Rentals again. Appreciate the service!
I had an excellent experience with KULP Rental! From start to finish, the process was seamless and efficient. The booking process was straightforward, and I appreciated the clear pricing with no hidden fees.
The staff was friendly, professional, and went out of their way to ensure I got the perfect vehicle for my needs. The car itself was clean, well-maintained, and exactly as described. Returning the car was just as easy, with no hassles or long wait times. Door to door service!!!!
I was especially impressed by their customer service — they promptly addressed all my questions. I’ use then whenever I need a car and refer them all the time!!!!
This group of compassionate and caring people provided us quality service from the first and final phone call. I asked a lot of questions, and was given an answer quickly. The day they dropped off the rental to my home, about an hour later, my car was finished at the repair shop. Kulps came back out the same day and picked up the rental, and credited my deposit, because I never even moved the car. Hard to find any vendor who does any type of service like Kulps Car Rentals does. We will definitely be using them for any future needs! Thanks to their Team of Professionals.
First time ever having to use this place. They lied to me as they told me I would have to call in and add the protection plan if the body shop had my car more than expected. I kept getting charged and called in and then I was told no I needed to tell them to cancel it. So thinking, they would’ve kept charging me until I called in. I would say the car they gave us was newer and clean though, but the protection plan issue was a bad taste and why I wouldn’t recommend them.
Beware of this rental service. They are charging me for 2 back tires that they say I damaged. Make sure you take a video of any car you rent to insure you have proof that you did not damage their car.
Kulp was a huge help when I needed a rental after hitting a deer. I worked with Joe H, who made the experience much less stressful. He was communicative and answered my questions during every step of the process. So much nicer to deal with a small business than a corporate rental company. Kulp will be who my family continues to use for any rental needs in the future!
I recommend you rent from a name brand car rental. Various issues, poor customer service, and excessive administration fees for tolls. My admin fee from their office for tolls accounted for approximately 100% of the tolls, Basically doubling the cost of my tolls. And they snuck it in months later at the end of the year to improve their year end bottom line. Literally December 31st.
Very sneaky company. Stay Away.
We were given their information to rent to our daughter (younger than 25) after an incident with a deer. They had a vehicle to our house within two hours, were absolutely kind and courteous, and picked up the vehicle directly from the collision center. Would highly recommend as your first call when you need a rental!
This place can't be trusted. I rented a vehicle from them for a little over a month. My insurance company paid them every penny owed for the rental. The manager knowingly charged me for another full rental day,even though they came for the vehicle at 7am. Even though I offered to drop vehicle off myself at one of their locations,he insisted it had to be picked up the next day. The manager never said anything about the extra charge and just turned it over to a collection agency.
Will never use Kulp Car Rental again. I needed a loaner car and they gave me a big Toyota Tundra which I was not really comfortable with driving due to its large size.
I had a minor accident where I backed out and scuffed up the rear passenger panel. Ever since then they have been taking money out of my account for my deductible. It couldn’t happen at a worse time.
If they can’t get you a car that’s a midsize, just very large cars. Price of gas is over $4. and it’s going up. Who needs a extra large car?
Never again.
We won't use anyone else if given the chance. Best company hands down for any of your rental needs. Allison always takes care of us and treats our customers the way we want them to be treated. The people are great all the way from ownership down to the drivers...there are no complaints on our end and they have a lifetime customer!
The entire Kulp Car Rental team was EXCEPTIONAL!! During our initial contact with them they were caring and concerned and delivered a new rental car right to us. A part for our car repair took over 3 months to get and the Kulp team was in constant contact, was always professional and accommodating. Their rental rates were very competitive and they worked directly with the insurance company for us. Highly recommend Kulp Car Rentals.
Thank you very much for an awesome experience renting a nice and clean brand new Toyota Corolla!! You had the car at Mark Troupes Auto Body before I even got there. Everyone I spoke to on the phone were very courteous and professional and made my transaction go very smooth!! I promise.... should I need to rent again.... (Using the immortal words of Arnold).... I'll be back!!! ....... I recommend everyone to use your services!!! Thank you again!!!!!! Dave
Kulp car rentals was very professional. My car was in an accident and Kulp delivered a rental car to my house. The car was very clean and comfortable. The staff was so helpful and friendly. They are the cheapest rates by far and they accept debit cards which was super convenient. Most of the other rental companies only accepted credit and were twice the price. Highly recommend!
Another great experience from these guys! Won't buy or even maintain my car anywhere else. These guys are so trustworthy they admitted when THEY made a small mistake!! And then they came to me to fix it!!! They are so down to earth, charge fair prices, and work hard as hell! This goes not just for the maintenance side, but the car sales too. ZERO pressure here and they will help you if they can't sell to you. Just a family owned company that truly cares about people. Fair. Honest. Trusted. Family. Look no where else.
Thank you to the entire Gilbertsville team: Joe, Ben, Angela and everyone else for your fantastic service after I lost my car in Hurricane Ida. You delivered a car to me in Chester Springs within 24 hours, extended the rental 3 times for me, and then picked the rental up in Concordville when I bought my new car. Everyone I talked to was so easygoing and pleasant. Thank you for making a traumatic time a little less crazed.
Terrible place to rent a car, will never use again and feel compelled to warn others.
I needed to rent a car while mine was in the shop. I did not know how long I would need a car for since the shop could not tell me how long the repair would take until they looked at it & started the work. I hoped for the best (a day) but was prepared for the worst (a week or more).
Needed a rent-a-car setup in the meantime just in case in order to get back & forth to work. Kulp was only a few minutes away from the repair shop so I used them.
First off, found it strange that I had to call multiple times over several hours in order to even get someone there on the phone. I did not hold this against them as apparently they are a small Mom & Pop type operation but now that they ripped me off the phone situation sheds more light on how they operate in my view - that is they both sell and rent cars, rentals appear to be a low priority (if anything), how they treat customers is a non-existent priority, and from my experience I believe they feel taking advantage of people and making $$$$$$$ is more important than dealing with customers honestly.
I discussed the situation with them how I might only be needing a rental for one day if I got lucky, or longer than a week if unlucky, asked how many days I would be charged for timewise in the event of for example picking up the car one day and returning it the next within 24 hours of my picking it up (was told if I returned it by same time would be a one day rental - EG: Picking up at 9AM, returning next day by same time is one day).
They charged my credit card up front for $400 (at the agreed upon price of $30/day that was more than 10 days worth of rentals) but said that they would return the unused portion of the charge when car was returned. Right there I should have walked away since giving extra $ up front means I would be trusting them to do the right thing in returning my unused $ but I decided to go with it anyway since I wrongly assumed they would not try to rip me off.
I picked up the rental at the repair shop about 9:00am. Later that same day but after I had already left for work my car was done, but the shop was closed by time I got home. I called the next morning to tell Kulp that I no longer needed the car, only needed it that one day after all, & asked about how the return process worked, do I drop it off at their place then they give me a ride to the repair shop or what? They told me to just go to the repair shop and leave the keys with them, which I did at roughly 8:20AM. I was told I would only be charged for a one day rental.
When I got my credit card statement a few weeks later it had the $400 up front Kulp charge on it but only a $339 credit (instead of $369). When I called Kulp to ask about this (again had to call about 10 times in order to speak to someone who could "help" me) the person I spoke with told me that in order for it to be a "one day" rental it had to be returned by midnight that same day! When I protested that that was not what I was told nor agreed to I was basically told in so many words "too bad".
Lesson learned. Don't ever give a car dealership/rental place more $$ than what you owe and expect them to operate honestly - at least not if they are Kulp Car Rentals.
I generally have an unsatisfactory experience with Kulp. What is the definition of insanity? Doing the same thing rime and time again expecting different results. That's me, I suppose.
One rental involved being given a car in which heavy cigarette smoke and nicotine lined the interior of the vehicle. Kulp thought they were covering up the offensive odor by spraying the car obnoxiously with floral spray. Gag! They provided me with another car but the travel to them and time to get there was on me. Not what I think of as good customer service.
Most recently, however, I had to call numerous times to receive a copy of my statement, long after the car was returned. I finally received a return call after leaving a message with the CEO. Such unnecessary work for the customer. If you do decide to use Kulp, plan on being inconvenienced.
It couldn't deliver the car in the morning not until 1 p.m. and then charge me for a full day the rental. Doesn't go from 1 p.m. in the afternoon to 1 p.m. the next day what a rip off. Then because I didn't know how long I need the car? I had to leave mine for inspection they charged my debit card $533 upfront. I have used kulp car rental for years occasionally when needed in fact I bought one of their cars for my grandson's back in 2009 I don't know whether management change or they just don't care anymore
The worst customer service I have ever received. I understand that you put a deposit on a car to rent but they refused to give the deposit back cause they said they "void" it. Which was not the case cause I had my bank statements to prove that they did. When I asked to email fax it to them they hung up on me. Then when I called back they hung up on me again. Even tried to call the owner to tell him about my experience. Never heard from the owner. I will never ever do business with this company again.
1141 E Philadelphia Ave, Gilbertsville, PAAuto parts store
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