What clients say about Heilman Auto Service Center in Ardmore (PA)
This used to be a great place, I’ve been going there for several years. Unfortunately the customer service is now pitiful. Lots of excuses and people not calling you back when they say they will. Don’t seem interested in listening or keeping clients. Will never go back again.
Came here for a state inspection based on the reviews, some stating how "honest" this place was, and also because it fairly close to where I live. It turns out that this place is also one those places that using a discounted inspection fee to attract customers and then fail the inspection over questionable issues they identified using their magic magnify. Over the years my experience with a garage like this usually picking on 3 places for a failed inspection: tires, brakes, and CV joint boots. I changed a CV boot per the findings in last inspection (to be fair, it's in another garage but that's exactly the reason why I changed the place this time). About 1 year later, I was told that, the CV boot showed "a small sign of leaking". As a result, they wouldn't let me car pass unless I pay them $800+ for a new axle, same experience as last year. They couldn’t provide any photos of the issue and wouldn’t bother to lift the car to show me the supposed leak. I decided to drive 45 minutes to a garage I actually trust, and their technician didn’t see any problem at all. The inspection there passed smoothly without issue. Bad experience with this garage.
I've been here numerous times, I really appreciate how professional and honest they are. I've live around the area and between my family and I we've been to a lot of the shops around. Not to drop name but here are some name that I felt Heilman in Ardmore were much better: Ardmore Toyota, PA Tire and Auto. Thank you for all the times you took care of my car and the times when you took care of my wife and helped her fill up air or those little tire cap things.
Great staff, did exactly what was expected and didn't play games that you sometimes expect at a garage. Everyone was friendly and transparent. Will definitely bring my car back here
The location is very convenient—it's right at the gas station. Whenever you have any questions while fueling up, you can always stop by. I've been there twice.
The first time, I went in for rim repairs, and the staff advised me that, in my case, it was better to leave it as is rather than spending a lot of money. They could have easily charged me, but instead, they were honest and saved me unnecessary costs.
I also went this morning for an oil level check. They helped me efficiently in under five minutes, without an appointment, and even topped up my oil to the correct level. They didn’t charge me for it and just let me go. I really appreciate the staff there—absolute GOAT! Highly recommend!
Very impressed with the service that I received from this business. Our car had a major oil leak. Not something I wanted to take to the dealership. They were able to look at the car and determine where the leak was coming from. The front counter employee called us and explained the situation and what needed to be done to resolve it. They gave us a timeframe and price estimate. Car was finished early and we did not go over budget. I would recommend Heilmann's to anyone and everyone!
I took my car to get an oil change and was charged a handful of additional fees that were not approved beforehand. One including a "shop supplies fee", which when I asked about was told represented "all the supplies they can't charge for specifically". What does that even mean? Am I paying for the rags you use to clean up the oil you spilled? I hate being taken advantage of as a customer and won't be giving them any more of my business. For the extra ~$25 they felt they needed to slap on in extra fees they lost real longterm business. It's such a disrespect.
These guys are the best! Very helpful and always explain how my car is working (good or bad!) I really appreciate how polite they are every time I come in!
Always fair and competent service. The manager, Alfonso, takes great care of our cars, and we trust him completely. Been going here for years for good reasons.
I visited Heilman Auto service for repairing a tire for the first time after visiting couple of unpleasant experience from other local repair facilities and I am glad I did.
The owner and staff were very professional, transparent, honest, detail oriented knowledgable and they go above and beyond to make customer satisfied, this comes from someone who worked in automobile businesses for about 15 years for a well known national auto chain.
If you have auto issue and looking for repair facility I definitely recommend this facility, you will not regret visiting them!
Replaced my Mazda’s value cover gasket at less than half the price quoted from the large national chain down the road. Found my new local garage. Thanks.
Expert service ,
guys at desk, service manager and mechanics.
Service manager Alphonso Jones is top notch.
Polite ,knowledgeable extremely professional.
Highly recommend if in the lower merion/Haverford area.
Nothing but great things to say! As a female it’s intimidating going to an auto body shop so I’m always making sure I’m not getting ripped off or taken advantage of and the guys here are great, they aren’t pushy they explain everything to me and make sure I’m getting only what my car really needs. From inspections to repairs and oil changes they’re always great and efficient. AND they came to my rescue when I locked my keys in my car across the street last week. So thankful for you guys! Highly recommend.
Took my car in this morning to get a battery change & wound up asking for a oil change & to plug a tire for me. Reasonably priced & work was done in a timely matter.
Alphonso, Chris and Tom are truly top notch professionals. From my phone call making appointment to peace of mind car repair, oil change. I drove my car cross country and they checked my car over thoroughly. I made it all the way safe. Highly recommend this garage. Thank you so much. Go there!! They can't wait to see you. I'll be back!
I am a healthcare worker at a local hospital. I saw that they had a sign out front stating “ free oil change for healthcare workers and first responders”. I set up an appointment and went in to get my oil changed. Once there I was told that they had to “ check” to make sure my department, Acute Inpatient Behavioral Health, qualified for the oil change. I honestly felt extremely disrespected. I work 40hr a week, working closely with patients and staff. After a few minutes I was told that I would be able to get the oil changed. I felt like I was honestly being a bother. I will be recommending that none of my coworkers do any business here.
My fiancé has been going here for a couple of years and I just had my first experience with them. They are friendly, efficient, and honest. Hard to find places like these nowadays
Heilmans has been the source of truth about what my car actually needs as opposed to what would just be nice, since sometimes I don't want to pay just to have it look good. They are fast and always try to squeeze you in. Everyone is nice and I feel lucky to have found them.
I received a mailer from this autoshop with some decent looking deals for oil changes and decided to give them a call as I needed to get one done as well has have some brake fluid added.
The guy that answered listened to my requests, but then cut me off when I asked about the brake fluid. He said, "Brake fluid is not just something that you 'top off.' You probably have a leak in the brake lines. I'll need to have the car for 3-4 hours to see what's wrong."
Something about that seemed a little suspicious to me so I told him I'd probably see him soon. Then I looked up the nearest auto zone, went and bought brake fluid and a funnel for about $15 and topped off the brake fluid myself. It's been over 2 weeks and the alert that my brake fluid is low has vanished. I can not help but think that they thought I was a sucker they could take for a ride and make a killing off of.
205 E Lancaster Ave, Ardmore, PACar repair and maintenance service
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