What clients say about Tim's Auto Body Inc in Cresco (PA)
I had my car towed to Tim's through a recommendation from State- Farm (they were an in-network shop). This was end of November. The original completion date was Dec 23rd. After calling once a week after that date, I kept being told "we are waiting for parts". or "well the car needs a part that we didn't see before, so it has to be ordered", or "parts are being delayed". After around 2 months of that, I finally got the truth- they hadn't even started on my car. I had to file a grievance with State Farm and threaten to pull my car out of their shop before they finally started it. I got my car back 2/6, and so far it has no issues, but I will update in a few months.
I'm so unhappy with the service and lack of communication. I would never recommend this place.
A few weeks ago, I hit a deer causing some damage and brought my car to Tim’s Auto Body. I couldn’t be more impressed with the results. They repaired everything beautifully – it honestly looks like new again!
Mark and his team were professional, friendly, and kept me updated throughout the process.
I’m grateful for their hard work and highly recommend Tim’s Auto Body to anyone in need of quality repairs. Thank you for making a stressful situation so much easier!
I am extremely disappointed in the lack of care they chose to take with our issue. Originally dropped my car off to receive an estimate to fix it, but they started their disappointment off right from the start, by not reaching out to me to discuss the repairs they’d be performing they just decided to start doing work on the car. I was bringing it in for an estimate to send to the insurance company and instead I was made to allow them to do the work on my car without any prior discussion. We brought it in after being rear ended to have the driver side bumper fixed. Upon getting my car back I went to the gas station and when I went to start it again the car had issues starting, and we saw they had left my trunk open. After further inspection, all back lights including break lights stayed on even after the car was turned off. So by the following day my car would not start at all and almost couldn’t start even after getting a jump for the battery. We called to ask for some type of explanation, and received none other than excuses culminating to they “didn’t remember touching the wiring so couldn’t have been us” from a man I believe to be named Geo. Overall they did not communicate any steps along the way, left out key information that would have been necessary if it had been true (telling us this occurred in the shop but choosing to not communicate this piece of information) and then proceeded to try to over-explain why we may be confused, we were not confused. So even though they did the work on the car it is somehow unrelated to said work that these new issues now arise for us? Would not recommend, will not be returning even to fix the current issue if you can’t even acknowledge your mistake from the start why would I feel confident in your ability to fix it, you don’t even agree an issue is at hand.
Hate to use hot topic words but the gaslighting received a 10/10 never have I been so insulted with the way someone tried to explain a problem to me. Unprofessional and inexcusable.
Mark and Gio were amazing! I can’t thank them enough for being so helpful with getting me scheduled and serviced so quickly. The repair came out amazing and they even washed it for me afterwards. I’d recommend this shop, they turned a bad experience around for me!
Tim’s auto body was very professional and responsive with the process of my vehicle my questions were answered the day of dropping off my vehicle and it was smooth sailing from there. If you have a rental, they will have it ready for pick up when you drop your vehicle off, so there is no hiccups in the process. I really hope I don’t need my vehicle repaired again, but if I do auto will be, my preferred spot
Fixed some damage to the rear bumper and the front driver side quarter of my 2020 Corolla Hybrid. Work was done in July 2023. Paint quality was honestly good, but not great. There’s still overspray all over the rubber trim on my driver side rear door.
They used a bunch of aftermarket parts and the aftermarket rear bumper can’t possibly clip in properly. It looks all bulged out on each side where it meets the rear quarters.
This was the only time any shop has worked on the rear of the car and when I got my car back I was unaware that the included emergency jack, rods, and tire iron were missing. Nothing else went missing, but when I had 2 loose lug nuts on one of my wheels back in October/November and got out to grab the factory tire iron, I found the above things missing. I do not misplace things like that and have never removed the OEM roadside equipment from any of my cars for longer than 5-10 minutes. I’ve got several nice floor jacks and good, quality tools at home, neatly organized and accounted for. There is no reason why the OEM tools would be removed or misplaced. The car has been largely dealer maintained.
I called the shop and politely explained the situation. But even when I had them on the phone, they did not offer to look for the equipment they would have had to remove from the trunk while they performed the repairs. I specifically had to ask them if they could have a look and give me a call back. Never got a call back. I don’t have time to chase after people in the hopes they do the right thing.
Really annoyed that I now have to spend around $200 on replacement OEM roadside emergency gear that came with the car, which is only 3 years old so that I don’t screw the person who ends up buying it when it gets sold later this month.
Yes, it really costs that much for the OEM tools. Even on eBay, junkyard pulls are hard to come by and sell for approximately $140-$180 (jack, rods, tire iron.)
I would not recommend
This place gave me my car back after a collision that caused damaged to my front right wheel. After it being done 2 weeks after the original date, the whelk made an awful grinding noise when you turned to the right. Gave it back for them to fix and my wheel is still making noise and not driving correctly. RUN from this place as a previous comments says.. as far as you possibly can.
These guys Mark and Candy and everybody else are really nice people and go out of their way to make you feel good when dropping off the car. Great experience on phone calls too. Very organized and want to do a great job.
My car wii be ready in about a week or so and I’ll give more insight then,
I had my car repaired a few months ago. Looks like new! They even filled in any spots I had on my hood and I had a weird stain going on by the gas tank that they also fixed for me. They told me 3-4 days and the car was ready for pick up on the start of day 3. Great work!
Run from this place!! I was rear ended on March 2. I was told that they would order part’s prior to drop off so repair would go quick and smooth, 7-10 days. I finally picked up my vehicle today, 7 weeks after dropping off on May 15! They’ve told me waiting on parts, found additional damage need to order more parts, parts are here but no lifts are open, ordered wrong part, parts came in damaged, that’s what I’ve been told in 1 conversation, 4 weeks after drop off. Today at pick up there’s 467 miles difference on my vehicle since drop off. The bumper is not complete (they’ll call when part comes in) but I was able to order and it’ll be here in 10 days. They didn’t put the spare tire/jack back, there’s mild damage to front passenger fender. The bumper they replaced has nicks, dents and poorly fitted. I had to file with better business and now I’ll be getting a lawyer.
Tim’s Auto Body did an amazing job on my vehicle I hit a tree trying to dodge a deer and damaged the front driver side of my car. I went on google looking for a shop near me and the reviews were great so I decided to try them and I’m glad I did great customer service and very personal they kept me updated every step of the way and was finish with my car ahead of time I definitely will refer them and also will return for any work needed in the future.
My car was involved in an accident and was towed to Tim’s autobody. They were quick to assess it and kept me updated by text and were done sooner than they anticipated. Very friendly, very professional. I would recommend them highly.
We have used Tim's Auto Body before. Absolutely great. Car is perfect. Professional on all levels, great customer service. And to all those people who complain about parts delay, it's not they're fault just a sign of the times. Highly recommend, Thank You
They fixed my car but nothing special or extra… service is what you pay for… they don’t go out of there way to help… Try someone else for better service and price…
Unfortunately our vehicle has been there twice in the last couple months. First time was completed on schedule, but paint was poorly blended, hood rattled, and there was hundreds of little bubbles in the clear coat on hood. The second repair was supposed to take 3 days, and as of writing this it will be a minimum of 25 days that they've had the car. Would never go here again
This is my 2nd visit. I was happy with the body work the first time but this time has been different. I was told they only needed my car for 3 days which has now turned into a week and counting, waiting on a part. I understand delays but don't have me bring my car without having everything needed to fix it in 3 days, I don't like having a rental....I like my car
Update, still in a rental. Now getting told my car needs a part after they told me it was going to paint, 4 weeks......
Hit a deer on a Wednesday 200 miles away called Insurance had claim in called Tim next day had car in that afternoon ,I had a call into another shop they could not get me in for 3 weeks the day after I took it in I had an estimate they started work same day Delivery date was on time work was great I recommend highly.
I dealt primarily with Mark @ Tims Auto Body. From the very first phone call to our last interaction, Mark's calm and professional demeanor made me feel at ease. My car was involved in a side swipe accident which caused me to lose control and barrel into the cement center on the highway at 65mph. There was A LOT of damage to my car. I was traumatized and hurt and the last thing I cared about was where my vehicle was being taken for an estimate. Mark's first question to me was "First and foremost, how are you doing? Are you OK?". This type of customer service and care goes a long way. Aside from this, Tim's Auto Body was fast in their assessment and made the whole situation feel seamless. I highly recommend doing business with this Pocono Local shop!!
I had damage to my car due to a tree branch coming down and busting my front window and causing damage to the hood and roof as well. My car was fixed in a timely manner and looks brand new. I feel that this shop went above and beyond to clean the inside as well. So grateful for their professionalism.
The manager/owner is more than helpful. We've used Tim's (Cresco shop) for years and have never had a complaint. The staff is helpful and their work is great.
Where else would you bring your car? They do what they can to make your cars damages look like new the owner hires a lot of people that is a real genuine salt of the earth kind of guy. Bring your car get a fair price and a beautiful shine!
Unfortunately hit a deer and sustained enough damage that the insurance company originally was going to total the vehicle. Tim's did an amazing job of repairing my much-beloved car. They even washed it so when I picked it up it looked like it just came from the car wash. Everyone was so friendly and accommodating too. My car looks as beautiful as it was before meeting Bambi. Thank you to Tim's!!!! Hope I never have a need for more body work but if I do, I know where to go.
Great auto body and repair shop. I think the're the best around. Dealt with them when our cars got into accidents. They work well with the insurance companies. And fixed the damage like there wasn't any at all. Only shop I trust with my cars
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