What clients say about Worthy's Refuse Inc. in McVeytown (PA)
The truck driver that picks up on Tues morning in my is a straight up ignorant person. Hey flies way too fast and stops right in front of my house every week and bangs the trash around
Very ignorant and inconsiderate
We have used worthies for over 10 years! They have always been there and done a great job for us At one time I thought about saving money and trying to find another company just a little cheaper, But then I realized you get what you pay for. Is very competitive in their prices, although you can find cheaper trash service , But I will never trade savings for Quality. Worthy has my vote, and they have my service as well ?????
I will never refer anyone to this place. The person that handles the phones was rude and they do not care about cancer awareness at all. I lost my father to lukiemia and my oldest son to stage 4 cancer. My funds were exhausted from burying my oldest son just 3 weeks ago. They would not give me the 4 days I needed to make a payment with them picking up my garbage. She refused to pick up my garbage until I made the payment. So I would get left with all the garbage from my son's memorial. So I had them cancel my account. Where is the compassion for my loss to cancer? They had none not even a condolence from the. Just a dry statement saying I will not pick up until your payment is made. So Worthy's Refuse Inc. Please with ally emotions I'm feeling KICK ROCKS
Haven't picked up for 2 weeks stinking foul stench permeates the house. Uncaring smart mouth at office rude and disrespectful. They have failed to meet their obligations. Anyone else experiencing poor service and impolite employees? Tefusing to pick up trash they missed!
I'm almost at a loss as to what to say about Worthy's. I'll start with the positive attributes.
Positives-
First, their prices do seem to be the most competitive in the area. Second, and I say this with absolutely no reserve, their trash collectors are easily the very best. Our trash cans are always totally empty and placed back in their spots every single week. I live in a community wherein the residents have multiple carriers for trash and Worthy's seems to be the only one that leaves no refuse on the streets and takes such pride in their work.
Negatives-
The communication with Worthy's is highly unprofessional. In the past year, we have had two price hikes (of $24 total) and there has been absolutely NO communication about them. I simply know when I receive my quarterly bill. I called customer service about the first one when they hiked the price then took LESS recycling and was told, essentially, that's just the way it is. I recently received my bill and had ANOTHER price hike with zero communication. I know they can communicate- I receive emails when the service is delayed. And while I don't use social media anymore, I know for a fact they still update on their Facebook page. This is INCREDIBLY frustrating and I have contacted the company multiple times about it in emails, phone calls, and writing.
Overall-
Their service is the most reasonably priced for truly stellar service. I exchange Christmas cards with our collectors as they are so kind and professional. But, dang, this company needs help with communication and PR.
Great service started with them in October of 2021.
Prices are good. Customer service lady that answers the phone has always been helpful.
Plan on staying with this trash service and yes they come early.
I have used Worthy's for almost three years now and never had an issue. And most importantly, they haven't raised their rates while most (if not all) of their competitors have. They are consistent, have good/fair rates, and the staff has always been kind and helpful. I would highly recommend Worthy's!!
Very nice people to get trash service started very cheap for trash service I really like them and I always tell my friends about how good of a trash company they are
Few companies have treated me as poorly as Worthy’s did. I decided to use this co. partially because my late father did business with them for years. But I was only with them for a few months before they missed my recycling for entire month. When I called, Heather didn’t know what was going on and started giving me a bunch of excuses and said she had to check with the route manager before calling me back. Of course she didn’t. Then every time I called back, only Heather could speak to me, and she was often in meetings or otherwise unavailable. So I had to keep calling to suit her schedule! I asked for half a month’s credit considering I didn’t get half my month’s service. She had to check on this, and again, said she’d call me back. You guessed it - no call back. By the time this was all said and done I called at least 8 times, and promised a call back every time, and never got one back! I was furious. Finally, I called and asked to cancel. Firstly, she didn’t even ask why or care that I was canceling. Then I asked this woman to send me a new pick-up schedule for my remaining period because naturally, they already said they were going to send me one and never did. So she gives me attitude and asks why I would want the schedule when I’m canceling anyway! The entire experience was horrible. I will tell all my family and friends to never use Worthy’s.
I switched over after my garbage wasnt being picked up. Worthy's is extremely reliable. They come early. Always pick my garbage up. Best price around. Customer service is the greatest.
I have used Worthys for at least 10 years now. I work in customer service and I know that when you go above and beyond for someone, you gain a lifetime client. These guys are the absolute best!
Thank you SO much for making another pass to see if I set my can out, because I missed you on the first pass!!!! I Love you Guys!!
Ps..I also want to thank you for my yearly Christmas card!!
Who else can say their trash service does this??!! If you can’t? Than it’s time to switch!! You won’t be disappointed!!
Fair prices. The attention to detail is what I like. They put the bin back the same way they found it. They try and make sure they get all of it out of the bottom of the bin. I have watched them all but climb in to get it all from the bottom. So even though they arnt the cheapest anymore, I'll stay with them because of the service. Highly recommend this family owned business!
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