What clients say about Vito's & Gino's Auto Repair and Towing in Forty Fort (PA)
I needed a tow and they were able to get me off the road and to the shop very quickly. It was so cold that my battery died and I had no heat for at least 2 hours. Once they got the call they were there before the ETA. Would recommend this company and Eric,my driver, rescuer to anyone in need.
Misleading advertising. They posted on Facebook that they had a used battery, and when I went there, they told me they only had one left, and it cost $70, but their post said $45. I'd rather buy a new one at Walmart.
I requested a tow for tonight and waited over two hours, only for it to be canceled at the last minute.
The real issue is what they told my insurance company afterward. They claimed they spoke with me and that I asked to reschedule the tow for tomorrow. That is a flat-out lie. We never spoke — not once. No call, no text, no conversation of any kind.
The claim doesn’t even make sense. If I wanted the tow tomorrow, I wouldn’t have requested it for tonight and waited hours. Instead of being honest about canceling, they fabricated a conversation and blamed the customer.
Lying about communicating with a customer — especially to an insurance company — raises serious concerns about this business. Think twice before relying on them when you actually need help?♂️
Wow! Great prices !!! Like the old days!! Full service gas station. Pumps the gas for you even did my windshields. $2.99 gallon. Can’t beat it!! Stop by and give them your business!!!
Absolutely wonderful!
My insurance contacted them when Val U Auto from stroudsburg did not show up for hours. They called me right away to communicate where I was, what was being towed and what was the issue. Gave me an ETA and arrived before then and got me lifted and towed quickly. I would recommend them again! Thank you for helping me after being left at Sheetz for hours!
Don't ever do any business with this place. I promise you, it will be the worst mistake you ever made. They are a total and complete rip-off. They Towed my vehicle to their shop because it was broke down.guy called me and said com pay the toe and pay for us to look at the vehicle to tell you what is wrong with it?Called me back couple hours later and said we can't fix it.We don't know what's wrong with it.Come pay us sixty more dollars and we'll tell it where we want So now i'm out of three hundred and fifty dollars and no no more today than I did yesterday about the vehicle. So basically they charged me $350 to tow.My car 2 miles to their shop and 2 miles back to another shop to get.It looked at somewhere else fix it Because they are completely incompetent. Save your money, save yourself a headache. And go somewhere else
This man just charged me 300$ for a 5 mile tow. I was nervous on the phone and made the remark, "I'll pay whatever". Well, he sure took advantage of that remark. When I questioned him about it he stated, "I didn't even want to tow it. It was late (6:30 p.m.) and I was tired". I laughed and informed him that his comment would be included in my review. At least one of us was honest ?
They Essentially held our vehicle hostage and was dodging our insurance company so they could get more money out of them which put us way past our policy coverage and then finally said they didn't like the prices they gave him and he collected his money anyways so send it to a body shop. Now we are out thousands of dollars cause of this place would not recommend
Went thru my insurance. Called at 7:30am and they called them it was gunna be 1 1/2. Called this place almost every half hour not gunna lie and they continued to say 30-40 minutes each time I called. Last time I called Saying the Insurance place doesn’t pay them enough to rush. Rude and I would never ever ever go thru them for anything. Ever.
I called for a tow truck they said 80-110 minutes; which was fine to me. Mind you this was 7:19am. My car did not arrive at my house until 10:37am. Then the man who dropped of my car was seemingly nice; however he parked it crooked and half of my car was left in the road. Mind you my car wasn’t able to start. So it’s currently crooked. I honestly appreciate the service. But if you’re looking for a better experience then don’t call here.
Avoid to be scammed. They have several ways to stole your money. When they receive the first call for services they are very nice but then they become a predators. They gonna try to drag you an a situation where you gonna pay for unnecessary services, for service not performed or/and then make you to pay fees for storage your vehicle. Your vehicle can get trapped for 7 days and you will need to pay up to $1000 to recover your car. They have some proven tricks to drag you to that situation and they don’t care the financial and stress situation that they gonna cause you. The owner is a bad person, rude and lack of empathy. Be aware. Your Welcome
This guy is a thief. I was looking for a shop to take my Jeep for an electrical issue that was preventing my engine to start up. I found this place in Google and I called the guy explaining what was happening with my Jeep and he asked me for $100 just to take a look plus $150 to towing service for the short distance from former Mark plaza at HWY 11 to his location that is about 3 miles. In the first call the owner sounded like a nice guy. He asked me to wait at least one week to check my Jeep and I replied with an Ok because we do have another vehicle. But after few days, actually one week, I had to call him again because he never call me back to get an update about my Jeep and he told me that my Jeep have an electrical issue (really?) and accepting that he do not works with that. Really? He could tell me that in my first call before to accept my money because he knew in advance that he do no work with auto electrical issues. He was rude in that call and he ask me to take my Jeep to another place obviously using his towing service in order to avoid extra daily fees for storage my Jeep. What???So I am pretty sure that the only thing that he did was turn on the ignition key and see the same thing that I told him in the first call when I was looking for the right place to fix my Jeep. I knew that my Jeep has an electrical problem and I told him that very clear in the first screening call and
the possible cause to help him to decide if he was capable to accept the work of my Jeep or in the case that he was not capable like he wasn’t to find somewhere else like in the end I had to do. I ended finding another towing service (Falzone,100% recommended) which only charged me 80 bucks to tow my Jeep for this horrible and lack of professionalism place to the next location (more distance) where the owner was very professional and took care of my Jeep immediately with no charge for try to get an diagnostic. I was stole $260 because I paid cash to the tow driver in the beginning of this short nightmare and he had no change at that moment to give me my 10 bucks back. I gave one star because that’s the minimum in order to make the review but obviously my honest reviews in negative 100. Hope that this review can save someone else their money. I will recover mine when I sell my Jeep.
My experience with the towing through my insurance provider was good. The response time was reasonable, quicker than the estimate, and it was easimy for me to talk to my tow truck driver.
Excellent service. Triple AAA left in the street with my 5 year old daughter but this guy from Vito's Gino's saved my life and jumped start my vehicle. God bless you man.
Guy advertised used batteries for $35. When I got there, he didn't have one to fit my car (of course). The one that did fit my car was $75. When I ask him if he could put it in for me (I'm disabled) he wanted 50-100 to put it in! I went to Auto Zone and bought a $120 battery and they put it in for free. I tipped the guy if course for it but still a new battery installed was cheaper then this con man's shop.
My children locked us out of our car with the keys inside. From the time I called them until they left us with our keys in hand was 15 -20 minutes. So efficient and very friendly. Would recommend them to everyone! Thank you guys!
They were very professional and nice. They came very quick to tow my Jeep. It was thru my insurance company and they still got here very quick to take it to the garage. I would highly recommend them to anyone and everyone! Not only was the service fast, they were very personable! You can't ask for much more!
Great customer service. Eric was super friendly, professional, and helpful in assisting me with a lockout/roadside assistance claim for my vehicle. The my locked-out vehicle was unlocked and my keys were recovered in less than half the time quoted, even after shop hours had ended. Would highly recommend.
Needed a car rental towed. Rental company was not helpful. This business showed up and got the job done. They even gave me and a youth I was with a ride to our car. It was a long distance. They were professional, kind, and helpful. I am thankful for all their help! They saved us time, effort, money, and stress.
We contacted this company with the expectation that they would come “tomorrow” to toe the my car. Three tomorrow’s passed before they actually showed up on the 4th day. I was quoted $250 for my car in good shape. The car was not in great shape but it certainly wasn’t bad. I was offered $50, and not treated with courtesy when I was surprised by the offer to say the least. I would not recommend this company.
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