I have nothing but good things to say about this particular Firestone. I just brought my truck in for a couple last-minute things, including a flat tire repair. They did a great job, they were very thorough and listened to my instructions, and still they had me out of there in an hour. The employees were super nice, especially Saimon. When I mentioned to Saimon that I appreciated the service with a smile, he gave credit to his manager Frank, whom he said puts an emphasis on giving customers a positive experience. I really like that he mentioned his manager; showing that commitment to a higher standard for customer service is a “team effort“. Which is something I think is commendable, and definitely worth mentioning in my review. I would definitely recommend this Firestone, I was very impressed and very appreciative that they took such good care of me on short notice right before the holiday. Outstanding service, I will definitely be coming back.
Staff was friendly. Informative in regards to issues, and necessary services where provided to the keep car running properly. Services provided without delay
I actually have had good experiences using this Firestone so I made an appointment for a tune up on my SUV because it has been running different and has been running louder. They then called and I told them the issue so I continued to wait for my appointment. Upon arriving I was treated as if they didn't want to even deal with my issue and just told me to take it to the dealer because no engine lights came on?... I feel i wasted my whole day off of work thinking they were going to help me when I could've just went somewhere else instead of booking an appointment and explaining the issues I was having over the phone to them. Why not tell me over the phone what they said in person? I don't understand why if I'm willing to pay for a service then I get told to take it somewhere else? I'm trying to prevent my vehicle from breaking down on me or having serious issues from keep driving it. Now I have to wait for another appointment at my dealership which is on a day I don't even have off from work. Highly disappointed
Siemon is an excellent associate and mechanic. Was very helpful with scheduling my car next appointment and gave me the best deals available for my oil change! I can trust leaving my SHO in his care.
Saimon Perdomo was amazing. He helped me understand everything that needed to be done and made great recommendations! And his ability to speak two languages was also very helpful
TOP CUSTOMER SERVICE ! I arrived late to my appointment due to my tire pressure deflating. Simon set me up and said they closed at 5pm but they’d stay to get my problem solved. Increíble service. Wonderful people. Would recommend!
We came in with a leaking tire, and Frank and his team were excellent. They provided expert and affordable service, and great customer service. And it was quick! The location is very clean and comfortable. I would 10 out of 10 recommend! Thank you Frank and team! We are so grateful!
This Firestone has been going down hill since frank the new manager has taken over. My friend dropped his truck off at 9:30am for an oil change and is currently 2:15 and we’re still waiting for an oil filter to be changed.
I have to share this horrible experience I had at the Firestone here near my house. Since the new manager Frank Tupacyapanqui has taken over they have went down hill! Angela woman at the front counter called me rude when I was asking her to leave my keys in the visor this upset me I don’t under show that’s rude. I guess the phone call she was taking was getting her frustrated and she took it out on me. so i usually come here every 60 days for my fleet oil change they always leave the keys in the visor of my truck which has mounted gps and cameras inside of it for company protection it’s got logos all over it. They told me they can’t leave the keys in the visor for me when it’s done they told me I have to wait, inconveniencing my entire day off. I told the 8 others driver In my fleet area not to use this fire stone for this reason and shame on this manager for allowing such terrible front desk service.
Went to this location because my tire was making a strange noise. Was quoted $2488.71 for “necessary” repairs. Was given a “courtesy check“ I stated I did not want. Meanwhile Angela at the desk is making comments such as “Oh Honey, it’s to be alot…” I got a second opinion. It in fact was not a lot! It cost $257. For “the actual” needed repairs to my vehicle and my inspection/emission. Unethical and criminal.
Saimon was a life saver, I was in the middle of my work day 40 miles from home and needed new tires asap so I can get back to work, he double checked his schedule and let me know it would be a tight squeeze to try and fit me in by end of day. Thankfully he was able to move some things around and got me situated with 4 brand new tires. Asked me what I do with my car and informed me of what would work best. Happy customer
The employees at this location are super friendly and extremely knowledgeable. I was late to an appointment for an oil change due to circumstances out of my control and they were super understanding and managed to squeeze me in before they closed.
Excellent service everytime I show up , excellent diverse staff locates any problem I’ve ever had with my vehicle and executes perfectly every single time . Would definitely recommend this location to anybody in the general area .
had an appointment for 9 am today for a alignment and tire rotation. dropped my car off at 8:45 am. 12:48 i walk to the shop and my car is still in the same place i left it. told me it wil be another 2 hours to get my car serviced. i asked why have an appointment if you could have just called me to come in. took my car back and going somewhere else. if you have time to waste this is the spot.
Simon took it upon himself to replace an over 20 years old license plate and screws. He went above and beyond to get through the issues he encountered with removing the old screws and replacing the new license plate and screws. He kept me informed and maintained a positive attitude and professional demeanor, which he always does. He did a great job. Thanks again.
I have been coming here for 5 years and the service is great with Mari back and Simon. The two of them as a team are amazing and truly the understanding of people’s budgets and needs. They go above and beyond to really help find solutions to keep your vehicle on the road without depleting your funds!
Came here for the first time, that took me in late at 6 and something on my car broke. It took hours to fix due to a demon bolt but even tho it was after hours, Simon stayed and helped me . He stayed after and made sure I was satisfied w my car. 10/10 service
Today was a great day. It wasn’t for Simon. I don’t know what I would’ve done is a great person. He really helped me out and this company used to take proud of that man for his job and he needs a raise or a manager position.. Simon is a great person. Once again experience was it for him. I don’t know what I would do. Good place to go good people once again.
On a inspection they told me my new 80$ windshield wipers (which worked wonders!!) were not good enough to pass and I needed to replace them. 35$ and they gave me the worst pair of windshield wipers I ever owned!! And they are very pushy when it comes to their credit card, I told one guy multiple times no, and then 2 other guys, no.
Update* the windshield wipers were not put on right and were broken. And have now fallen off... I have never seen worse quality of work. 0/0
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