Fisher's Ace Hardware in
Havertown (PA)

I just went in today to look around the store because I don’t want to shop at Home Depot any more. I was immediately greeted with warm helpfulness by a staff member named SAL (self described at the big red headed guy lol) He was SO reassuring and committed to being honest about his recommendations may be towards any projects I bring in. Also, As a woman I truly appreciate his treatment of me. Other hardware places, especially Home Depot, I feel overlooked. But Sal felt like a team member and a consultant.

Best hardware store in the biz! Staff is always helpful!

Friendly local hardware store. Generally has everything I need for small-to-mid home projects, and helpful staff.

Very helpful employees and I always find what I need.

Thank God there are still hardware stores around. I have used box stores. However, I needed a brass fitting and and a Fisher employee spent 30 minutes helping me find the fitting. I can't imagine getting that kind of service at a box store. Thank You

I get some bird supplies and my propane tank filled here. Always friendly and quick to fill tanks.

Always helpful and for the size of this place they are doing the best they can.

Great value, but the workers were not attentive and mumbled when they talked. Good prices though.

Ery well Stocked mtiple sales going on Staff very friendly helpful an knowledgeable This is one of the best an largest Hardware stores I've been to in a awhile recommend coming here over Home Depot or Lowes

Love this store and go out of my way to shop here. All sales people are friendly, helpful and very knowledgeable. Prices are competitive. Product line extensive. Like the small, family feel of the store. ❤️

This is a great hardware store. It has individually sold hardware that the big box stores don’t carry. It has good sales after the holidays. The employees are helpful.

Clean, organized, and friendly. The team goes the extra mile to help out. Not the cheapest around, but the service makes it worth it.

Saw something I needed (weather sealing a specific product) on their website, and it said they had it in stock. *CALLED* to be sure, and an employee said they went, checked the isle, it was there.. So drove the 25 minutes there, and asked an employee, nope. Not there. Never going here again. As much as I want to support local, I will order it online next time, instead of wasting my time like this.

Well the product itself was awesome. What lacks is customer service at Havertown location. You have a bunch of immature, lack of communication lack of customer service employees. They had to be in age bracket 17- 22 years of of age. So inappropriate they are. When asked a question about product they had no knowledge and literally laughed in your face. This behavior was only directed to African American people in which I personally experienced and also personally witnessed. They were no help at all. It was about 3 of them behind the counter. I literally said to one can I please get some respect along with customer service. It just not a good look for your business. Perhaps proper training is needed as the immaturity was demonstrated. You don't treat customer in such a way that is obviously racist. I will definitely continue to be an advocate for all people . The responsibility to provide and responsibility what not to accept is something that should Never be disregarded!

I've been shopping at Fisher's Hardware for long before they became an Ace Hardware Store. They have always given excellent customer service and been very helpful. Ever since I was a preteen in the late 1980s, tinkering in my parents garage all the way up to today as a 50 year old homeowner/DIYer, Fisher's has always been a great place that is staffed by helpful caring people that do whatever they can to make your project successful. Although their new location is more accessible and is probably better for everybody else, I do miss their old location at Drexelline Shopping Center, mainly because it was right around the corner from my house. But my loss is everybody else's gain because the location is definitely better. If only they carried lumber, then I would never have a need to go to Lowe's or Home depot. I can't vouch for every Ace Hardware store, but I can say Fisher's is a genuinely decent place to do business.

I am a property manager that works in the Main Line area so I often find myself picking up smaller things from this Ace Hardware. I recently needed a high-end Anderson screen repaired because of pet damage. I encountered several very helpful folks who directed me to the rear counter for special services like screen repair. I was introduced to Sal, who couldn’t have been more professional and helpful. He took his time in explaining to me the options available as well as letting me know and some specifics about how he needed to retrofit for the pet grade screen I chose. He said it may take a few days because they had some other screen repairs in front of me. He said they would call when it was done like clockwork. Three days later I received a call that my screen repair was finished. I just can’t say enough about the great customer service, Sal, and the staff they are provided.will

Absolutely excellent service. I came in, described the situation I needed a particular tool for, and was shown which tool was right for the job, and why. It's the kind of personal, attentive service you can't really get at a big box store.

So far, one shopping experience, one positive result: I did an online order for a grill, called on my way over, and they had the box at the front when I arrived and put it in my car. The store wasn't very busy, so possibly it would have been different during a rush time, but my shopping today was as easy as I could imagine it being.

I bought 2 Energizer lanterns, which I can also use to recharge my cellphone. I hope that these lanterns are going to be a big help the next time that my complex loses power. That happened earlier this week and it was a giant pain and we actually were really lucky. Our power came back on within 5 hours. Some people in my area were without power for 2-3 days. The store employee who helped me did a very good job. He was a big help in figuring out what I needed to buy. The only thing that I can think of to complain about is that I would've liked to have bought the Goetze's chocolate caramels that I had bought there before. They're really good and I haven't seen them at any other stores. I hope that ACE gets them back in.

I like this location because they have a great selection! but everytime i’m jere i can be guaranteed that if i want something, well i better find it myself! The register employees aren’t very personable either and i’ve worked retail for many years so i kind of get it but I love the Media location! The employees there are phenomenal just like a Mom and Pop store! business is more appreciated there!

So grateful to have this local hardware store. I needed a new chain for a chainsaw and they had exactly what I needed. Same item at box store had to be ordered and was $1 more. I’ve been to this store for other items and found the staff to be extremely knowledgeable and courteous. Such a pleasure to shop here.

Very good selection of quality home improvement supplies and tools. Friendly staff. I often go here knowing that I might spend a few more dollars for premium products and to also not have to deal with the chaos of Lowes down the pike. Support locally owned businesses!

It was great to see the old Ace Hardware at this location get replaced by..... A new Ace Hardware! It's cleaner and brighter. The staff is all friendly. And they've got a very good selection of all the little doodads necessary to finish the job. Prices are a little higher than at blue or orange, but the convenience and always being able to find somebody to help you are worth it sometimes.

This is one of the best stocked hardware stores I have been in in quite a while! Very well lit, clean and easy to navigate aisles, 85-90% of everything is priced on the shelves, nothing is covered in dust, Associates are working on the floor and readily available to assist you if you need help. I saw things that I had never seen before in most areas of comfort living and accessories. I'm very glad I stopped by and will be going back again soon! Large open layout parking lot in front of the building.

This is one of the best hardware stores around. I needed to purchase some drain opener for a backed up sink. I was standing in the isle, looking clueless no doubt, and the gentlemen at the help counter made eye contact with me. I had a few questions for the guys and they were full of answers and witty anecdotes. A change of pace from the Megastores you can be sure of that. They now have a customer for life. The hours are more than accommodating, the store is full of great products, that are reasonably priced, and the customer service is great....from the help counter to the register operator. Bottom line is I am sure glad that I found this place. Count me as the newest happy customer.

This is a smaller store, however, it is stocked well. It is kind of hidden behind the rest of the stores in the shopping center. The associates are friendly and helpful. All seemed very knowledgeable about all questions I had. Clean and well stocked location in a nice shopping center.

This store, while branded under the Ace Hardware moniker, continues to provide consistent service that has more of a "Mom & Pops" feel to it, rather than the corporate retail-type atmosphere. Unfortunately, the prices seem to reflect this, but they are fair, not great... but fair. Every now and again, you will come across some decent sale items. Also, they ALWAYS accept discount coupons, even those non-manufacturer coupons that have already expired. And customer service has never been an issue... Employees have been knowledgeable, and returning purchases is simple; the validity never comes to question. Overall... Very good. If the purchase pricing was better, my review rating would easily yield 5 stars.