What clients say about West Lawn Auto Body in West Lawn (PA)
Beware - Owner and operator Dennis has zero customer service skills, treats his clients like trash. Will schedule you in then tell you to get lost if he can’t keep up with his work load. Not what I expected after being highly recommended to work with this shop.
Background : Took my 1963 f100 to Dennis to get a hood cleaned up and painted. He knew from the start I wanted to get this done asap and would take it else where if he could not fit it in.
After he took on the job, Dennis had me send the hood to Grimm’s truck center to get blasted in preparation of him working on it ( Grimms was an absolute delight to work with and top notch professionalism ) it was then taken back to Dennis 4 days later so he could get on it.
Dennis addressed any work he will do to the hood and that he’d get this going for me as he knew there was a window of time to get this hood sprayed before it started surfacing rust again and would need another blasting treatment done to it.
1st red flag - Called over the next week and half to see what progress was made and never received a response after leaving two voicemails to contact me.
2nd red flag - Finally got him to pick up the phone almost two weeks later to find out he hasn’t touched my hood and is behind on work without letting me know ahead of time. I calmly confronted him over the phone and he tried putting words in my mouth telling me I don’t need my truck fixed any time soon and to just come and pick it up, to take it else where.
He wasted weeks of working together, weeks that I could have chosen a different shop to work with, multiple trips back and forth to his shop out of a hectic schedule, all for me to pick up my hood and take it elsewhere.
Highly recommend looking elsewhere if your time and professionalism is important to you.
Additionally - if you care about who you’re doing business with on character notes - This guy uses the racial slurs when referencing poor quality work and it’s repulsive.
Had a great experience, Dennis was very professional and open to communication. Went above and beyond on replacing my back trunk panel; vacummed remaining broken glass, buffed out duct tape residue from taped on tarp, returned the tarp, and even buffed out a cloudy headlight--for no extra charge!
My car was finished and ready to be picked up less than 24 hours after drop off! Great experience! :)
I can’t speak highly enough of Dennis’ work and integrity. My Tesla came back to me as if I just bought it brand new. Truly 5 star work. This guy, and his work, is genuine and the real deal. I recommend him highly.
Dennis and his team did outstanding work on both my 2023 Infiniti QX60 and 2003 Nissan 350Z. The team went out of their way to do an amazing job and throw in some extras. I really appreciate their efforts and I find it amazing that they were even able to match up paint on a car that got a little altered from the sun's ultraviolet rays over the years and dates back to 2003!
Dennis was such a wonderful human being to work with. I knocked the plastic under cover/splash guard loose where is was starting to sag pretty badly. I called West Lawn Auto Body early on a Monday morning. Dennis called me back within two hours, and I was able to stop in that afternoon for him to take a look. What's even better? Dennis was able to fix my car the very next day. Super honest and really just a nice man. I'm glad I chose his shop to call and would not hesitate to be a return customer. Thank you, Dennis!
Dennis has worked on a few of my vehicles over the years. His commitment to quality workmanship and customer service is the reason I will continue to do business with and recommend West Lawn Auto Body.
Dennis is a high quality craftsman and did a phenomenal job on my Volvo. My car was hit by another driver in the front driver's side; fender, hood, light, etc. You would never know my car was in an accident.
I HIGHLY recommend West Lawn Auto Body for any body work.
The work was top notch! I was so excited when I received the call my car was finished. Five Star Service!
I can’t say enough good things about Dennis. I’ve never met someone in this industry more honest and fair. I will continue to refer all of my friends and family to him. And of course, my car looks awesome. 10/10!!!
I dealt with Dennis on 3 separate occasions in the last few years. First two times he did great work and his customer service skills were fine. This 3rd time I asked him on several occasions if parts for my vehicle had arrived and he had the same story “I don’t know how long it will take, I’ll give you a call in a day or so”. Two weeks later, I show up to his shop in person to inquire on the arrival/ordering of parts for my vehicle and he was a completely disrespectful and just absolutely rude.
I couldn’t believe the way I was treated. He handed me my check back and basically told me to go somewhere else. Unbelievable. His exact words were “ I can’t do this I can’t deal with people”. I believe that my parts were never ordered and he most likely just orders parts when he is ready to take your vehicle when all he had to do was be truthful and just say, “ hey I’m a month out on doing work etc…”instead of misleading me and not letting me know anything. Terrible way to conduct business. I took my vehicle and money to a better reputable and more responsible shop. It’s a real shame that the guy does great work but runs his shop so poorly. Please don’t take your vehicle here.
The piece of plastic in the front of my car (below the bumper) was knocked loose and hanging off. They fixed it immediately and were very honest that it just needed to be screwed back in place. Couldn’t have been nicer!
I had a small issue with my door and I showed up unannounced. The gentleman not only fixed my door on the spot without an appointment, he refused to let me pay him anything. This is the kind of treatment that will have us bringing our other vehicle to them for some body work that is needed. His kindness was much appreciated.
Dennis did a fantastic job on the repairs to my car. He was extremely helpful and answered all my questions. When the car was ready he dropped it off for us. We very satisfied with the work and would definitely recommend. Did a really great job.
I can't say enough great things about Dennis at West Lawn Auto Body.. his work is meticulous and always spot on.. I would never go anywhere else.. His work is awesome!
I'll be writing another review after I get my car back. I wanted to write one now because of how happy I am with the customer service I've received from Dennis at West Lawn Auto Body.
Any time I called asking for an update, he would call me back same day and sometimes within 15 minutes of me leaving a message. He was always incredibly nice and professional and explained everything so that I understood what was going on with my car whilie it was being fixed(I'm not a car person)
This is the place to go to if you love your car! My car looks like new when he was finished with it. He was reasonable priced finished early and is a super nice guy. Highly recommend west lawn auto body!!
Dennis did an amazing job on my Acura! I had a big job because of an accident I was in and my airbags deployed. He used all original parts making my car look brand new! He even over nighted a part that the insurance company forgot to get. He finished it as fast as he could to save me money on renting a car. Highly recommend him to anyone!
The prices here are reasonable and the work boarders on art. I accidentally put a deep dent and scratch in my front quarter panel while shoveling snow a couple of years ago. For the life of me, to this day I couldn't tell you exactly where it was!
Geico was great and quickly provided an estimate and wrote a check. I decided to shop the job around. West Lawn Auto Body is a small shop with regular hours and old school customer contact plan i.e. leave a message or stop by. Dennis loves cars, takes pride in his work and provided options that were more appropriate for our year and model than was provided by the Geico appraisal. In short we saved a little $ while getting a high quality repair in a timely manner. FYI this was bodywork only- no structural damage - and the car is not primary transportation so we were flexible to schedule the repair whenever.
