What clients say about AutoZone Auto Parts in East Rochester (PA)
Am a commercial account and get treated like crap because I'd like to know where my parts are I ordered 2 days ago. Call and just get attitude from commercial manager. Meanwhile I look and 5 other Auto zones have what I need, so why won't they go there and get it. Aliquippa, Beaver Falls, Cranberry Twp, Ellwood City & Moon Twp Auto zones all have what I need. My $3000 to $5000 a month account with them is going to be $0 real soon. Pure laziness. No one wants to do there job, but don't forget to pay the lazy employees.
I have had a commercial account with AutoZone for my Mobile service for 2 Years now and wanted to take time to give a huge 5 star ? Shout Out to Jen and the Crew there in Rochester !! Whenever im struggling to locate on a part ill give them a buzz and with out fail they always help me and get the part needed and also as fast as possible!! If I was Jens boss and her staffs boss I would issue a raise !! Just saying thanks for the platform to express my gratitude!!
Place is definitely a joke. I found a sway link for 17$ online that said auto zone has it. Well they don't z Soni seen another box that said two away link for 43.99$ well that was a lie z there was only one . I told the kid that's way too much for one when I can get two for that, he tried to sell me the same one door 43.99. idk who trains you but no! You can see I didn't buy it ? We I'll be bringing this one back and ordering of car parts. How could you want to crack someone head like that?
Eric helped me get my wiper blades changed and was super helpful in explaining which ones I needed! I am extremely grateful! I was driving around basically blind without him! Thanks Eric!! You are awesome!
I just stopped for wiper blades. He came out in the rain and put them on. Not any hassle at all. Was quite kind when I informed him that I wanted a set that would last he knew which brand would work best for my truck.
Stopped in the store panicking because my car lights were going dim while driving and thought it was gonna shut off! Luckily the manager Forrest was able to come take a look at the car, asked me a few questions while he scanned my car, said it was unfortunately the battery. He replaced it on the spot and got me back on the road! Definitely coming back in the future!!
On my way to work this morning, I needed to buy oil for my vehicle. Since I don't have much knowledge about cars or mechanics, I asked Mike, the employee working, for help showing me where to put the oil. Without hesitation, he gladly showed me how to add it to my vehicle and explained the process step by step. Employees like Mike make the world a better place by offering their assistance kindly, making sure you don’t feel embarrassed or burdensome for asking for help!
Went to buy a new headlight & asked if the employee could replace it for me, like they have every time in the past 10 years I’ve had my car. He told me his hands were too big to fit, also that he “wasn’t allowed” to remove the bolt that holds the headlight in. I asked if this was a new policy because it was never an issue before & he claimed it’s always been that way. I went home, looked up a YouTube video & replaced it myself in 10 min. Not sure if it was laziness or he didn’t know what he was doing, but next time I’ll just order the part on Amazon & do it myself.
Needed a new battery in my car. Nice that I had a choice of three, and it was installed for me while I waited. Service was quick - I was waited on within 2-3 minutes of walking into the store. No complaints.
Needed a rear turn signal light. I first went to the Advance Auto up the street who refused to install the new light citing 'Company Policy".
Jonathan at Auto Zone replaced the light in just a couple minutes time. You've now got my business at Advance's loss is your gain. Thanks again Jonathon.
Came here to buy a brake lightbulb. Chris, who was very polite and helpful found the light I needed AND installed it for me quick and easy, no problem. I’m so grateful. Awesome customer service.
I just wanted to give a huge shout out to the Rochester AutoZone, especially to Jonathan D, who sprung into action when I walked in drenched from the rain after my battery died. I was able to get a jump so I could make it to AutozZone. He greeted me immediately and I explained what happened and he came out to test my vehicle. He did confirm the battery was dead and hooked me up with new one. He was very professional and kind and explained everything to me. I was quite upset and he really put me at ease with his calm demeanor. It's nice when you're dealing with someone that knows what they're doing and just helps you through it. I had to give him a hug because he literally stood in the rain to help me. I highly recommend Rochester AutoZone! Everyone seemed really nice there but definitely ask for Jonathan D!!! He is awesome!
Any time I've stopped in and called. The girls and guys are extremely helpful. Have my vehicle ripped apart. So needed tools and parts ASAP. Advanced auto workers wouldn't even leave the desk to help me find the right socket for the axel nuts. Went to AutoZone and they helped me find everything. Then matched up my old bearings with some new ones. Very helpful people. If you call before you go they will have the parts waiting for you at the counter. Saves a lot of time.
AutoZone is one of the best automotive stores. I've been coming here for years and they always treat me the same. Great staff, they're knowledgeable and will help you out in any way they can. The stores technology has improved over the years. The website is more user-friendly than before, you can store all the vehicles you own in their system so you can find parts easier. The prices are competitive with all the big box stores and if they don't have it, they will get it for you in a reasonable amount of time.
5 stars, man. I needed push pins that the store didnt carry and this awesome manager named Chris gave me two push pins off his bike. Hellova guy! Thanks Chris! Great customer service!
Walked in today and said “I need a new battery in my key fob”. The response from the associate was “we don’t change those. We can’t be liable for that.” I walked right out of the store. Never asked for you to change it … I just said I need a new battery. Seriously Lacking customer service skills.
I came in looking for rear brake pads for my Escalade. A few years ago I had to have the rear end changed out so the pads that I purchased on RockAuto didn’t fit. I explained my situation to Eric he was the person behind the counter. He didn’t even punch anything into the computer. He went back and pick up some pads off the shelf and they were exactly what I needed. In today’s world experience is hard to find. I greatly appreciate his service. And you should be very thankful that you have him as an employee
I came to this store last Friday with a check engine light on. My car was recently purchased a few months ago, and the error code came back that it was an issue with my catalytic converter. Seeing as this is an expensive part and I have been having significant financial struggles lately, I got overcome with emotion. This was following a really bad week at work, as well as other significant financial struggles in my life lately. Mike and Steve were at the store, and they suggested that I use cata-clean and see if that would resolve my issue before taking it to a shop and spending hundreds on expensive parts and labor. They then proceeded to take care of the cost of the cata-clean out of the kindness of their hearts, and sent me on my way. I couldn't do anything but cry because of the generosity. As a struggling single mother, I can't thank you enough for your generosity, Mike and Steve. I really hope that a general manager or owner sees this so that they can be rewarded. They went above and beyond what any store associate would do and it truly touched me. Thank you so much. I will not forget it.
I raced down to this location late last Thursday night after work, after miraculously getting my other/problem car jumped on the brief stopover at home, and walked in the door about 5 minutes before close. The manager (I think Michael) and his associate James greeted me professionally and were very friendly despite the late hour, and James swapped out and installed my newly purchased battery incredibly quick and safely. I couldn't be happier with my experience and would highly recommend to everyone!
Today was an awesome day there. Service was outstanding!! I am one to say it as it is. The customer sevice lady helped an older lady with her radiator and let her know the fluids were very low and then helped me with my wiper blades. I bought one at Walmart and it was the right size wrong kind for my car. She even put both on even though I only bought the one. All in between rain drops!! Awesome.. I wish I would have gotten her name!!
I had trouble finding a starter for my truck. Every other parts store couldn't help me. I was in a jam and needed the starter immediately. The manager pulled some strings and went out of his way to give me my part the very next morning. Mind you I ordered it Late. He felt so badd that I was screwed over by other parts stores. That he gave me a discount. He didn't need to do any of That but he Did. The service was outstanding. It's not often you get the mom and pop feel from a chain store. Thanks again.
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