WM - Monroeville Landfill in
Monroeville (PA)

Terrible customer service. I am continually being billed for service that I am not receiving. Getting ahold of an actual person on the phone is annoyingly difficult. And I was just informed of a new charge. When I put my trash pickup on a vacation hold they will now charge me $55 to resume service. That means I have to pay them $55 to not pick up my trash! Really disappointing.

Always show up on time and let us know in advance if there is a holiday delay.

If you have garbage and you want to pay someone to pick it up for you Waste Management is the company to call!

WM has always been a very reliable company and are respectful of property. I am very satisfied with their service.

Basically, not open to the public. They told me a pickup truck load of old carpet would cost $300 on a credit card, truck registration, photo I.D. and a $90 construction helmet to enter the landfill.

I am extremely happy with my pick ups. I had health issues and had a difficult time getting my garbage to the end of my sidewalk and they still picked it up for me. The men that serves my area are very kind, caring, understanding and patient and very respectful. I would like them to know how much I greatly appreciate them for everything.

WM has been a great service provider for us. We checked around to find a company that would give us a RECYCLE container - WM has delivered with great service at a fair price. Highly Recommend.

I love having the dumpster at my house. My driver is one of the best I have ever dealt with. He is courteous always on time and he always puts my dumpster back exactly where I needed to be in order for it to be on the cameras to make sure nobody is messing with the container, I truly do love waste management service. I just do not like the $9.95 Convenience fee that was just added a few months ago for paying your bill online which is the only way I know to pay my bill. Besides that I love everything about having my dumpster through waste management at my house!

Very expensive for the service I live in cheswick and I think someone is getting kick back for choosing a company that is expensive over other companies less expensive I think we in any districts should see what the bids are so we can see it in the companies can see it so if the company see that they said this is what they offered but we're going with this one yeah other companies can call bull crap in front of everybody everything should be transparent like I said we should know exactly what the bids are what companies are coming from and why they went with the highest bed and guessing like I said somebody's getting kicked backs cuz I would think if you're trying to save your district money you don't go with the highest company like shrank used to be Morrow's was cheaper also I think they should take a couple companies get beds and then the people not the district dictators but the people should vote on it I'm pretty sure they would vote The lowest bid so the people of the district should vote on the bids not the people in the office make the decision but they won't do that because can't get kickbacks that way

They provide outstanding service. Workers are respectful of property & do not leave a mess behind. I have never had an issue with their service.

They damaged my neighbors fence, and lied about it. We gave the neighbors our security camera footage showing them damaging it. They got a supervisor to look at it and he said wm wouldnt be paying to repair it. They dont pick up bulk items when scheduled to. They undercut competition to get a contract, then when its time to renew the benefits disappear and the price skyrockets.

I have been using WM since I moved into my house 11 years ago. They are the worst. Numerous times (around 30 at this point) they do not pick up my garbage at all and I have to call. Even if they do a "credit" it's only $5. My bill is over $100, and they pick up once a week. This means that more than half of my bill is fees. I wish my township would change companies.

Called the main office and was told that residential drop-off was charged by the pound. Arrived at the site to find out that this location does not honor that service, instead they charge a flat rate of $170 (service + fees) for any drop-off ranging from a single garbage bag up to 1 ton of debris.

Outrageously unprofessional experience trying to setup commercial service. Dumpster never delivered on contracted date, no contact made to explain why, and then account manager Shelly dodges multiple phone calls, voicemails, and multiple emails, only for me to randomly receive a text message at 2AM a week later saying my account was now opted out of all communications.

I would give Waste Management negative stars if I could as they are the most terrible company to have to deal with. Waste Management fails to collect my trash (their only responsibility) on a regular basis and when I attempt to contact them about the missed collection I cannot get anyone on the phone. I am lobbing my local government (Indiana Twp, PA) to find another garbage service as I have zero confidence in WM's ability to do their job.

Their services in Glenshaw were a 4/5. Moved to Lower Burrell and they missed my trash more than they picked it up. I switched to Shank in less than 2 months. If I could give them 0 stars, I would.

Amazing company! Not only Is the whole billing process simply, but the service is perfect. Because I have OCD I like things to be in perfect condition. All my containers are placed, not thrown back where they belong. The entire area is perfect. I couldn’t be happier with this company. 2 thumbs up!! :)

Still trying to get the account corrected to reflect the 11/1/2023 contract. Pickup service is first rate. On schedule, no issues other than as mentioned.

I have set my account up for auto pay and 3 months ago my garbage wasn't picked up. When I called they said it was because I was behind which I shouldn't have been. So I payed it off and set it up on auto pay again well surprise it wasn't set up and not to my fault. Then yesterday they stopped and picked a garbage bag of clothes up that was dropped off in front of my porch and left my garbage. I'm not calling this time I will change carriers.

Waste Management drivers do an excellent job. Their work is difficult with our inclement weather and the heavy bags and sometimes are not appreciated for it. Also, Waste Management is very good at communicating when they will be a day late due to holidays. My only concern is they do not recycle, and that poses a problem for me.

This company is awful. They stand and chat for about ten minutes every single trash pick up in front of my house at 5 am with their loud truck waking up my whole household. Half the time they end up forgetting to take my trash after they’ve had a full blown break standing there. They broke one of my trash cans by constantly throwing them when they do actually empty them. Also if you have paperless billing you don’t get your bill half the time !! Not even in the spam folder!

Love this trash company! They take everything and anything we have ever put out. The workers are courteous and helpful and the office staff keeps us informed of changing holiday schedules. Great work WM. Thank you for all you do.

Lost an upright freezer full of food. Drove 30 minutes to this landfill to find they have a $193 minimum charge to dump, plus you have to buy a vest and hard hat. Their website doesn't say anything about any of this. They need to be more clear! Waste management is the worst company to deal with in literally any situation.

Current policies: $170 minimum for dumping. As other reviews mention, you will be required to purchase a helmet and safety vest @ exorbitant cost if you do not bring your own. I had always wondered why people dumped stuff on the sides of roads… no longer. The quest for a reasonable disposal location for larger items continues.

Search for an alterative before choosing this option. They'll sign you into a 3 year auto renewing contract that requires a actual mailed certified letter sent to per their contract or you just automatically get signed into 3 more years. They will politely explain this all to you over the phone then tell you in person they don't understand why you can't cancel the service online like any you'd expect of any modern company. I mean they want to pay someone to open mail, who does that (or really who want's that job)?

Landfill is not good for non-commercial use. They should make it more clear on their website that they don't really serve small customers. I tried to get rid of a vanload of construction waste (which according to their website is a normal thing they accept) and was told minimum charge is $150 and they make you buy a hardhat for another $20. And they needed registration and insurance information for my vehicle. Ended up going to Michael Brothers instead where the rates were more reasonable and the process was much easier to deal with. In and out in 15-20 minutes over there.

If I could give zero stars I would. I have never had so many issues with simple garbage pick up in my entire life. Every single time I deal with this company I want to throw my phone. I have been told wrong information, had my garbage cans randomly missed, items not picked up when scheduled, etc. They expect you to either pay an extra fee or hoard your garbage for an entire month until bulk day which then you're only allowed 2 items. They were going to charge me PER CHAIR to throw away a stack of plastic outside chairs. They told me to cut up wood and put it in a box for bulk pickup and now I am being told that they can't take it if it's in a box. HORRIBLE company.