What clients say about Lutty's Chevy Warehouse in Cheswick (PA)
Every time I go to Lutty's, it is a pleasant experience! Always very knowledgeable about their product and their prices are very competitive. The service is just as good if you call in your order and their shipping is much more reasonable that the large restoration parts companies!!!
Very very impressed with luttys chevy warehouse. I have dealt with them time after time building chevelles and usually I go pick up my sheetmetal in person. They open the boxes and dont rush you and they take the time in the warehouse to make sure your fully happy with your purchase. I decided to try their freight shipper.. they shipped 2 doors 2 fenders and a hood and to my surprise the order came quick.. everything was so respectfully packaged and amazingly there was not even a single "normal sheetmetal ding" on anything! Very impressed luttys thank you for your dedication to the business. 10 out of 10 highly recommend!!
This is regarding part # 1677 escutcheon tool. This part is being misrepresented on your website. Though I bought from a 3rd party it was drop shipped to me from Luttys. The vender used the image on your site which is the industry’s standard for this tool. What you sent was an 1 1/2” long piece of 1” aluminum tubing with some roll pins installed in it. Not only is it too wide to fit into the escutcheon, also the pins are on the wrong centers. Of course the venders return policy is nonexistent after you accept delivery so in the trash it goes. Very disappointed not only with the vender but also with Luttys for putting this kind of junk on the market. With all the parts that you offer you might have had a new customer, but this is a fool me once deal. Sincerely Sommers Racing & Restorations
These guys are legit. They are not scammers. Online Fake or illegitimate parts stores have been a big issue recently for a lot of people. Buy here with confidence that you’re speaking with a legitimate person.
This was my first time dealing with LCW. I was referred to them by a buddy who does dealings with them for his 71 Nova.
I was looking to replace a broken turnsignal switch in a 67 Camaro. Upon purchase of the car we were informed that the steering column was out of a 69 Camaro. When I called to order the switch I was put into contact with Chad who was more than helpful when I first talked to him. He asked me about the ignition cylinder location and when I informed him it's in the dash he told me that the column was a 67 column and he could order me the switch. I followed up with him four days later and he told me the switch was in their warehouse. I told Chad that I purchased an aftermarket switch from my local parts store and there was a very slight difference between my original switch and the one the parts store got for me. I asked Chad if I could send him pics of my OEM switch (which unfortunately showed no part numbers on it) so he could identify the exact difference between the two. He did, infact, look at them, or rather told me he did. Then he said the replacement switch he ordered was what I needed. I paid over the phone with a credit card and three days later when I received the part I opened it up to see that it was not what I needed.
I called him back and tried to talk with him about this in hopes he had some more information for me. Instead I received an email from him stating "you must be doing something else wrong. We sell many of these and never had any problems ".
Well Chad I guess you can't say that anymore.
I called LCW and asked if they had a switch for a 69 column in stock just to see if there was a difference between the two. When they told me they did I returned the part to LCW in person.
The gentleman who greeted me at the counter was very nice and did get me the switch for the 69 so I could see it. Unfortunately it was just like the one for the 67 except a different pigtail which I expected. When the counter person took the OEM switch back with him to see what else he had that might work.
When he came out he approached Chad at which time Chad muttered a couple of words about that's what they had and it was American made (which I loved to hear) and then he cowardly walked away not to be seen the rest of the visit.
The good hearted counter person actually took the time to look at the OEM switch and a picture of the steering column I was working on and seen that I was not making up my situation or doing anything wrong. To this I do regret not asking him his name as I was still upset at how Chad responded to me and behaved while I was there. However I appreciate what the counter person did for me and he issued my credit, his apologies and a handshake.
I really hate that my 3 stars are posted because a person who holds the title of VP of sale was too busy or arrogant to listen to me for a few minutes but after turning wrenches for more than 25 years I certainly was not happy to be treated this way.
LCW otherwise was an impressive setup and everyone else did seem very pleasant.
I've been buying from Lutty's since the 80s when i 1st bought my car. Always great people answering the phones, Service and knowledge are excellent. It;s nice when a person answers the phone not a computer. Always a personal touch...The good conversation is a bonus!
Love dealing with luttys ! Esp being in buffalo ny, if I order early enough in day, sometimes I even get my parts next day ! And I really appreciate that they check to make sure they have the part in stock BEFORE taking your $… unlike some of the other big name suppliers that charge your card than find out parts on back order for months. Great business to deal with , I always check with them first. Thanks guys
Awesome place for you classic Chevy needs. The woman who waited on me today was not only friendly but very knowledgeable. Sorry can't remember her name.
Thank you Darlene😊
This place has worked me through 2 restorations so far and another one coming. They are friendly people and really helpful. I would highly recommend them. They are really good people to deal with.
We have dealt with Luttys for years buying both Chevelle and Camaro parts. The have great knowledge of the products they sell and have been great to deal with. Anytime we have called in an order they have shipped it out ASAP. We could not be happier with their service.
Got to love these folks! No matter what unusual part I need, they always seem to have it including answers to deep technical questions. They are polite and friendly and never fail to exceed my expectations!
Was very disappointed in this place, first time customer i ordered a trunck mat and a side view mirror for a 66 Impala, recieved fast 2 days, but mat was smashed down in the box so bad that i had to iron it just to use it, the mirror was for a chevelle. they sent me correct mirror next day. the mirror would not fit my car tried for an hour to make it work. sent mirror back. was gonna order an antenna, was told no they wouldnt sell to me anymore because they "couldnt make enough money off of me"??? really? was told to "have a nice life" and hung up on....i have since spread my message to many clubs.....they will lose many more customers ....very sad...
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