Jim Roberts West Main Auto in
Mount Joy Township (PA)

I have always been satisfied with West Main auto in Mount Joy. They’re honest and trustworthy. And Eric, the service manager is a great person to work with. Thank you.

I have been utilizing West Main Auto since 2016. The entire TEAM : professional, friendly, compassionate, above and beyond service, reasonable prices, and most importantly, they treat your vehicle as one of their own. Thank you all

$10 for airing up my tires. Pathetic and I'll never step foot in your shop again!! Edit: Is that why ALL of your competitors in the area did it for free? Its a road SAFETY issue, not an opportunity to profit from it, especially when nobody was even doing anything. Still pathetic!!

My wife and I have been bringing our cars to Jim Roberts since moving to Mount Joy from Virginia in 2021. We highly recommend Jim Roberts for their honesty, fair prices and great customer service. It is a pleasure to work with Sharon Roberts, Eric and Michelle. Jim C.

He was very pushy and expensive. He was also rude and not understanding. He told me it would be 300 and ended up costing me 600 that's double!

I got tires here and they are absolutely terrible one has a flat spot in it and the other ones the tread is all messed up. They also of course, had other issues, which only cost more money. Definitely never going back.

Great place!! I was stranded about a block away and found this place. They were able to help me with a tool and I was able to get my truck home when they didn’t have too and I may have had to call AAA without them. Thank you so much, much appreciated!

I’ve taken 3 different cars here over the last 8 years and have never had a bad experience. They’re friendly and knowledgeable and their prices are fair. Highly recommend!

Replaced battery on my 18 Dodge Ram to get us back on the road after I woke up to a truck that wouldn’t start. Great customer service, highly recommended auto service shop by many around Mount joy!

This is a great place for all of your automotive needs. Eric, the service/tech manager is very knowledgeable and empathetic to all of your questions. I have received nothing but great service there.

Took vehicle here for alignment and tire balancing. Was told I need a new tie rod, and I would have to reschedule 3 weeks later even though part would come in in a day. Ok I understand a small shop might have schedule issue but that's extreme. Thankfully I declined and went to ford. Not only did they tell me my tie rod was perfectly fine and couldn't find an issue but I got my car back same day. Just a warning glad I didn't spend money on something that wasn't needed. Fair warning

had a really really poor experience overall with this shop. The people were nice, the service was pretty terrible. I brought my car in for a check engine light reading EVAP codes, and a yearly inspection. They ended up replacing my purge valve, doing some rear brake work, and turning off the check engine light. I was told I needed to wait until the check engine light was clear for me to officially get my inspection stickers. About a day later, my check engine light comes back on. take the car back in and they say I need to replace my gas cap. Check engine light comes back on after getting this replaced, and instead of deciding to take it back to this shop, I go to a trusted mechanic my family back home has gone to for a long time. This mechanic back home does a quick smoke test of my EVAP system to find that the lock ring which holds my fuel pump to the fuel tank was cracked nearly the entire way around so large that gasoline was splashing out of the broken seal. He was stunned that West Main Auto didn't find this issue. a simple smoke test and it was obvious what the issue was, but they were all the way out in left field. There seemed to be a lack of care and intentionality diagnosing my issue. it seemed as if they read the codes and went ahead claiming an issue without any real inspection. Went back in to get my stickers 3-months later past due, nearly $1500 wasted because of their failure to diagnose the issue with my car properly not once, but twice. and this is just the absolute cherry on top. About 2 months after having my inspection + rear brake work done, there began a horrible pulsating scraping noise coming from the drivers side rear wheel. I decided to inspect it myself thinking it could be a bearing or something stuck in the brakepads ect.. and as I was taking the wheel off, I realized 4/5 luggnuts were so loose I could unscrew them by hand. This is day 1 stuff... definitely not a re-assuring sign. If I was a negligent car owner and didn't care/pay attention to the sounds my car makes, there is a high likelihood the next time I drove on the highway my wheel either would have come completely off or caused serious damage to the axle/brake system. Thats enough of an impression left for me to never come back to this shop.

Horrible. Went in an hour before they closed on a Saturday to get my inspection stickers replaced for a windshield I had repaired. The woman at the desk said “I don’t have time to do it today” even when it only took 40 minutes, which gives them plenty of time before closing. Very rude. Don’t look at the good reviews. DO NOT GO HERE!!!

Great people. While traveling I damaged two tires on the highway. After being towed to their shop they did a great job to squeeze me in and repaired the tires and got me back on my way. They treated me very fairly! First class!

These guys and gals are the best. Very friendly customer service and A+ mechanics. Been going to them a few years now. Always honest and fair pricing. Will never go anywhere else.

Just used this place for the first time and have driven past for years. Very friendly employees that were prompt and attentive to me. Very reasonable price for tires and had my car done in a very reasonable time.

I had been taking vehicles there for several years. When I brought a new car to them for a check and maintenance the things I asked for seemed to be an inconvenience for them. Recently my car broke down and in an emergency I had it towed to them. Upon calling them to tell them Eric cut me off mid sentence to say it would be 2 weeks that he would be able to look at my car. I was understanding that things are backed up and busy but being in a service career myself was put off at his customer service, especially being a regular client. I made arrangements to have my car towed from them to a more accommodating garage and I politely expressed my feelings that I trusted to have a better client relationship and that i unfortunately wouldn't be returning. He had nothing to say. No apology or expression of compassion that he couldnt be of more help. Just a transfer to the front desk to pay my 10 dollar bill for putting gas in the car to make sure it wasnt that simple. Thanks for that Eric but really some customer service would have gone a long way.

Always a good experience...had a damaged tire, was able to get it replaced while I waited. In and out in less than 45 minutes! Price was good and service quality is always great. Buy all my tires here.

I had an oil pressure sensor replaced in February/March. It began leaking and had to have it replaced in June because it was not replaced properly. An appointment to look at it was offered 2 weeks away. I can’t be without a car for that long. I thought more should have been done since the mistake was on their part. Basically said sorry but too bad. I will definitely not be back much better customer service is offered at other local garages. Edit: yes I did have to get an oil change else where because it was leaking and we were unsure why. I called the shop on 6/23 at 9 am and was never told to bring the part in. I was told to make an appointment 2 weeks out. You could have cared less. It’s fixed properly now by another local garage.

Horrible at oil changes. Torqued the drain plug and the crush washer down so tight that the crush washer was in the threads of the oil pan. Had to pull the whole pan to get it off. Had the same thing happened to my buddy. Will never take my car there again. That is correct because I did not say it was my car.

These guys and gals do great work at a fair price. Everyone is really happy to help you get your car back on the road. The owner is always around. Been in business for way many years for good reason. They sell and use only excellent quality parts. The service manager and shop guys know their business well and treat your vehicle like it was their own.

Good service again today. FLAT FIX NOT FREE like other places (free places still leak way too much after repair). BUT.....JRWMA does EXCELLENT TIRE REPAIR. They repaired my tire two months ago. No leaks. I know because I check my tires twice a month.

This place has amazing customer service. Today I needed a to put break fluid in my car (which I’ve done several times on my own) but today I could NOT get the lid off under the hood. Panicked, I found the closest garage and politely asked if someone could help me. Two minutes later a gentleman comes outside with me IN THE RAIN to help me out, free of charge. After profusely apologizing and thanking him, he simply replies ‘no worries, I don’t mind at all man’ and that was that! After another thank you and a firm handshake I was in my way. YOU GUYS ROCK!!

This place does a hellava job fair pricing...and also the good faith on their behalf = my wife needed something from the car that was in their care they called me and to verify and to give her access to get get her personal things...these people are great and your vehicle is always in the safe place for repairs Thank you very much...good experience with them ..continue and recommend them to everyone..once i move i still be coming here!!!! Thankz Damian r

First time we used them to have our vehicle inspected. Eric did a great job taking care of what needed to get repaired before it could get the inspection sticker. He was very upfront with pricing and letting us know how long it would take. Will consider using them again.

Went here with an obscure problem that required a lot of research with the diagnostics, but West Main Auto was very accommodating. They were honest all- around; they had very reasonable prices, good customer service, and good communication. They diagnosed correctly and completely fixed my problem. They even did a last minute headlight and oil change request, no hassle. I highly recommend.

Excellent, fast service. Came in with a TOTALLY flat tire with a puncture on the crown (that had already been patched once and failed) of a tire on my RX-8 (which is not equipped with a spare tire), with no appointment (not that you shouldn't make one, but this was unexpected), tire was not able to be repaired. Although they didn't have my tire size in stock, they sourced one for me, had it mounted and balanced in 2 hours and i was on my way. Thanks again!