FOR A VERY SELECT CLIENTEL ONLY- THEY WANT CASH!
In December 2025 I hired these people to do a $2500 repair on my daughter's car. There was the usual preliminary talk, an estimate, some scheduling discussions, and we turned the car over for repairs.
At no time was there any discussion about payment methods. I've dealt with them before, and I used a credit card then with no hassles.
When they finished, the office person called my daughter and demanded cash. When that didn't fly, she insisted that I drive in (40 miles round trip) and identify myself and physically show the card and ID, despite my being an established customer.
During the discussion, she intimated that I was trying to scam them.
She told me all about credit card fees, and I pointed out that this was common knowledge and that if they wanted cash they should have said so up front.
As several others have noted, the woman in front is not a front-office type. She could learn a lot about common courtesy and customer service from the lady at the county dump. ( To which I will give a 5 star review whenever I get around to it. )
The guy who seems to own the place also enjoys sneering at his customers.
Next day I looked them up online.
Although his website didn't show Visa & Mastercard logos, his map entry did at the time. (It was not there today.)
The job itself was adequate although I suspect it was grossly overpriced.
Don't say I didn't warn you.
Just had bodywork on my Tundra done. Not only does it look brand new, but they helped me navigate the insurance process making it stress free and limiting the cost out of pocket for me. This is my second time working with E&E Auto and it has been a great experience both times! Thank you!
They get the job done nice and shiny but pretty pricey when paying out of pocket.. Might take your car out for a joy ride if you ask for an alignment lol. Could add an extra star if they are more clear on what they’re fixing instead of saying it’s on the paper. Not everyone can read car terms. Customer service could be better. Lady in the front might need some help because the phone is always ringing.
Best experience I have had in Tillamook in a long time.. I own a 1993 GMC 1500 pickup because of the weight of the driver’s door, the upper hinge wore out, causing it to sag and hard to close.. Brought the truck to E&E Auto Body to get a quote on replacing it.. Went ahead and made the appointment with a deposit.. To my surprise, they replaced both upper and lower hinges.. The added bonus was that there were zerk fittings in both hinges.. Dropped the truck off when they opened and picked it up by noon..
Whoever is working in the back, this one is for you.. Thank you for taking care of my truck and doing an incredible job on my door.. it shuts perfectly now!! On the welds, they are incredible looking and professionally done.. again, thank you!!
Highly recommend this body shop to anyone.. Even the smallest jobs as a door hing to a complete insurance claim.. E&E Auto Body Shop is the only place in Tillamook to go..
Amazing experience! Roy and the boys took very good care of me and did a fantastic job painting both sides of my 2023 Nissan Frontier. There were no surprise charges and the work was completed when they told me it would be. I have zero complaints. Thank you E&E!
Exceptional, well-executed, and local service. Got me into a rental car quickly, negotiated with the insurance company for me, and went above and beyond with repair quality and customer service. I couldn’t recommend this body shop enough. I hope I never have to go anywhere else!
These guys have gone over and above for my body shop, who is not connected to mine! Helped a customer of ours that lives next to them and far from me! Just gotta say again thank you for being awesome! And Roselyn is absolutely sweetheart in helping coordinate! Thanks guys Erica from Gerber in McMinnville!
Went here for a car rental on 9/12/2023. The car was fine, a standard rental. But the girl who was at the front counter was the RUDEST woman I have ever had to deal with in a professional setting. I can’t believe she has the audacity to treat paying customers in the way that she does. I had heard rumors from other people about what an unpleasant person the receptionist was, and experiencing it in person proved the rumors to be true.
I went there over a week ago to get an estimate. No one ever got back to me, even though I called and emailed.
I met the owner, Roy, who said it would take a couple of hours for the estimate
These people were so unprofessional and rude!!! Also seemed like they didn't even know how to do their job. Would recommend going to a different shop where they actually know how to work on cars.
10/10, Very good business to use over the years, Always top quality body work. Just as important is how great of a job they always do with the paperwork side of things. Nothing more annoying than dealing with insurance comapany's,....
They are incredibly rude. We tried renting a car and they made the process incredibly difficult. First they never sent the email.. then they made us pay more for a suv because one of their rentals was in an accident.... Then they told us our insurance needed collision (which is fine) we were going to call our insurance to change it to collision but they said they won't rent to us. We have rented many cars and never had issues. I recommend skipping them and going through turo
If I could give them negative stars I would. First the customer service at this business is really lacking. The owner himself is extremely rude and aggressive. When we arrived to drop of the vehicle he made sure that we knew he would not call the dealership directly even though he was told at the time of the quote request, on the phone at the time of scheduling that the dealership was paying for this repair. They refused to work with the dealership instead calling us when the job was done and making us call the dealership and having the dealership call them to pay them. At the time of the quote the owner told us that they would do a better job than the dealership because the dealership would just dab the touch up spots (pictured) with paint and nothing else which is exactly what they did. They gave us a quote and at the time of job completion added an extra $100 because they did not know it was a three stage paint job on the vehicle. Isn't this what they do is repairs and paint? Shouldn't they know before hand what kind of paint job needs to be done on the vehicle? We would have been better off driving to Portland and having the dealership do the repairs. There are also several new chips in the paint on the hood that were not there when we left in their parking lot. We were trying to give business to a local small business and it was a disappointment. I strongly recommend going somewhere else. If you go here be prepared to be treated rudely and not get quality work done.
I initially gave 4 stars, only because the two ladies in the office and on the phone were rather rude. Of course my hardwired and dash cams became an issue when I noticed your child 'helping' in my car. My intent was only to make you aware that you are not so special that accountability does not pertain to you. I was told my other front grill part was on order and would be here soon. Three weeks later I called back, yikes more rudeness from the office lady. After that I changed to 2 stars, what a terrible service. The convenience of staying in Tillamook meant rude people and bad service. Thank goodness I learned this lesson on a small bumper job.
Thank you guys for the very good job on my truck, you guys are the best ones, thank you for the big help, i definitely recommended to anyone they doing a very good jobs, are friendly, communicative, honest... THANK YOU E & E AUTO CENTER.
I would not recommend this place if they were the last auto body store on Earth....terrible customer service and rude throughout the entire process. After they finished my daughters car, the alignment was pulling hard to the right. When my husband called they were very polite and said to just bring the car in and they would take a look. When my daughter arrived they told her they already did an alignment and if she wasn’t satisfied to take the car elsewhere like les Schwab. Thankfully Les Schwab fixed the alignment for free.
We needed a rental car for the day unexpectedly because our car broke down and had to go to the shop down the road. They rented us a 2016 ford focus, very nice little car! For $32 total! No hidden fees! Thank you guys you saved our day!
This is a classic good ol' body shop, great journey-Man auto body tech. And hardworking employee's. Its a family owned business well known to the locals, impeccable body work and fair estimates. The owners a great guy, with friendly staff. Rentals available here . Easy to locate. You can expect a fine repair on your vehicle here, with stand up customer service from friendly professionals. I highly recommend. 😁
✌👌👍
Honest and speedy! I've had lots of bad experiences at auto garages in the past, and I've had none of those at E&E. I've always felt like they went above and beyond to recommend and help get what I need!
This is a long trusted local business. They do great work and also have rental cars which are well maintained. They were wonderful to my sister after her crash. Their customer service is the best!
The owner of this place went way out of his way to help me out when my truck broke down nearby. Was able to get a rental car till my truck was fixed and they found solutions for me whenever a problem presented itself. Can't recommend going with these guys more!
My family and I recently spent a week in Tillamook on vacation. After the bearings went out in our rear axle we needed a replacement car fast. E&E had several car options ready to go right away. Their service was fast, friendly, and affordable. They helped keep us on the road so we could continue to enjoy our vacation. I would recommend their services to anyone.
I had to bring my Chrysler Pacifica in to get the side repaired, after someone hit and ran it in the Fred Meyer parking lot. That had actually happened a year ago, so I was a bit slow getting it fixed. The folks at E &E gave me and my insurance company a quote for the repair the next day. I scheduled a time to bring it in. Now it did take E & E a bit over a week to fix it, but when it was time to pick it up, I was in and out in two minutes.
Now about the repair: My car looked like new. It was and is simply lovely. More than that, they had even cleaned the inside of the car, so that it was feeling pretty new too. Truly a very thorough job, done above excellence. My thanks goes to them.
Brian Poulsen
Owner and Manager
Sand Dollar Restaurant and Lounge
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