What clients say about NAPA Auto Parts in Gold Beach (OR)
They don't take accountability for making mistakes there and you argue with them or try to make your point on how they made a mistake they refuse to serve you. Absolutely no accountability or customer service at all. Wouldn't recommend going to that place go down the street.
My 1998 Blue Dodge Ram broke down about 15 miles north of Gold Beach and I called this store to find a part. Jeff and Tristan went above and beyond to help me. Not only did they have the part in stock, they gave me some advice on how to replace it. Great Guys! Great Store! Thanks again, you guys helped get our vacation back on track!
Our tail pipe had rotted off our exhaust system while on our travels from Canada to California. These guys were great and got us back on the road in no time. Excellent customer service. My husband is super independent and mega macho and for him to ask me to write a review they must have been outstanding
My car battery died while on a vacation to Gold Beach. After getting AAA to start my car I drove to NAPA and received excellent service. They gave me a 15% AAA discount on a new battery and promptly installed it for free. Friendly and knowledgeable staff. Saved me a lot of worry and hassle. Thank you!
Helpful bunch that will take time to find what you need. Last time I came in looking for an odd request after they knew they didn't have the thing I needed, they took their time to find out where I could get it. 💯 👍
Very helpful staff. Took me thru all the options for a simple HID light bulb change on my 20 year-old vehicle. No waiting, free parking by front door. This is the third or fourth time I've shopped here. They always had the part I was looking for, no matter how obscure. I recommend this place.
I’ve dealt with a rude individual employed here before and I avoided this napa, kinda depends on who helps you. With that being said I always ask for Marshal he’s a great guy good customer service and takes pride in what he does.
Honestly, after sitting on hold for 20 minutes….. was told he wasn’t sure if they had the fuses I requested. He requested I drive 13 miles (each way) to find out. What great customer service! The original owners would have checked to see if the fuses were in stock or not. I will NEVER give this store another dime of my money.
Great service everytime! Marshall is always there whenever I stop by and is quick, helpful and trustworthy. Everybody there is awesome, quality parts for a great price!
Andrew with Napa came out to my camp site after losing a tire on the side of the road off my pop up trailer and change out my hub and barings for my trailer and didn't try to over charge me. I appreciate everything you all did to help me out and get my family home safe!
Small inventory of items on the floor that caters to most. Have a large amount of off the shelf items for truckers. Tend to have the more odd ball parts that other places tend to need to order
Friendly helpful staff. They were knowledgeable and made sure I did not forget anything. Person who helped me (Lester) was professional, pleasant and quick. Will definitely buy there again.
Tony & Joey went above and beyond on a Sunday. They made sure we received our parts by delivering to us at an RV park close by. Thank you for the service you provided.
The guys there were super helpful! Had to do an oil and diff oil change on our jeep and they helped us dispose of everything properly and all in all were just super nice!
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