Unprofessionalism at its finest. Communication is the worst. It will be my first and last time at this location. I wish I could give a 0 if there’s an option for that.
It is rare to have a perfect customer service experience but Sam made everything about my repair just that. The workmanship was perfect, timely, and I would recommend Glenpool Auto Body to anyone!
Very nice and helpful paint match was good body work was also good . Had a issue with fender flare clip .when I reported it they fixed right then. I would do busses with them again if I ever need body work again .
Linda and Sam were great with information and communication, very pleasant. Had to deal with two auto insurances and it went so smoothly. My baby looks gorgeous, practically brand new!! Only took 21 days to repairs, seemed very fast. Drives like a dream! Thank you guys for your work. I would recommend and will use again!
Someone backed into my Lincoln MKZ and destroyed the driver’s door. So, off to Glenpool Auto Body I go. Just got it back and it’s perfect now. Have been using Glenpool Auto Body for at least 2 decades for all my car body repair needs. They always do an awesome job!! Very particular and detailed. Would not go anywhere else. And, Sam is great to work with. She’s very personable and on top of every detail. Can’t recommend them more.
Super bummed about this.
My husband was involved in a car accident back in November, right before Thanksgiving. The other party that caused the wreck had insurance through progressive (which we were told by this auto body shop is a nightmare to deal with.)
We weren't expecting this to be a quick fix, but 45 days seemed a bit extreme to me. Fast forward to today when my husband went to pick up his truck. An employee handed him the keys, and he could IMMEDIATELY tell that the key she gave him wasn't his. For 2 reasons. 1. It was missing his keyfob and 2. The key looked BRAND NEW and didn't even have the chevy symbol on it. My husband told the employee, "these aren't my keys." To which the employee responded, "Yes they are, go try it."
-You'll see my frustration here in a second.-
1. My husband knows exactly what his keys look like, and this single key didn't even have the Chevy logo on it.
My husband was trying to give them the benefit of the doubt, but became more frustrated when he realized his radio was no longer working. Well, turns out the antenna was missing. I get it, and small mistake. However, you guys have had the truck for 45 days. Surely, when you're checking to make sure everything is back in order that you would have realized that.
My husband makes it home and is still so confused about his keys and his missing keyfob, so he decides to see if his 2nd set of keys (given at the time of purchase of the truck) would work. And of course.. it DIDNT work. So, my husband makes another trip back to the shop to which he was met with the same employee. He said this isn't my original key and my other set doesn't work either. She then admits that they lost his keys. She also said, "let me see if we still have your antenna and if we don't we will order you a new one."
I ended up calling up there to get the full story and she said the keys were lost. I said then why didn't anyone call us when they were lost and she told me she didnt know and that she would take the blame for that. You all had plenty of chances to come clean about it. You even had the chance to come clean about it when he came to pick the truck up. He told you those keys weren't his and then your response was, "yes they are."
She claimed she said that because there are multiple Chevy trucks out there. But at what point did you not stop and think, "Oh shoot this must be the customer that we lost his keys and that's why he doesn't recognize the new one that we ordered."
Luckily they are ordering him another key fob, but the accountability with the situation would have gone a lot further. Explains why they had the truck so long. But we were told it was because of insurance.
Good work. Good customer service. We chose them because they were able to get us scheduled before any other shops. Very happy with the results and would go back to them again.
The people there who run that business is very, very, very. Kind hearted and patient people! Very down to earth and make you feel right at home. Courteous and very professional. I recommend them above any towing service and above any other car repair garage. I haven't experienced this kind of service in years. They will always have my business and I most definitely will be sending customer's their way.
I was referred to Glenpool Auto Body by a friend after someone had hit my Lexus while parked. It required a new fender, repaired bumper, and the front end / drivers side to be repainted and fully blended. The paintwork was great and is a very close match to the OEM Starfire Pearl Tri-Coat paint that is 10 years old. When I got the car back, it was also freshly detailed which was a nice touch. Sam was very easy to deal with and would use them again solely for their paintwork abilities.
I also want to note the wheel was refinished due to curb rash from the incident. They also did an alignment to check for any issues since the wheel was hit (keep in mind the vehicle drove fine and had no alignment issues before or after the incident and was strictly cosmetic). I pick up the car and there is a terrible steering wheel vibration above 35mph and the steering wheel is clocked to the right several degrees. There was also so minor scratches on the steering wheel which I could feel while gripping it. All of these issues were not present when I dropped the car off. I did not want whoever they sublet'ed this mechanical work to touch the car again and needed my car back ASAP. I paid out of pocket to have the alignment re-checked and fixed and the wheel rebalanced at my preferred shop. The driver side toe was out and the wheel was not rebalanced after it was painted per my mechanic. For management, I'd recommend QC'ing the work after vehicles are sublet'ed for work or find a new partner mechanic.
I hope these issues were a one off experience for me. The full detail and the quality of paintwork keeps my review / experience from being fully negative. Baring these issues did not happen, it would have been a 5 star review.
Helped with a military vehicle, on short notice, to get ready for a military event honoring the fallen for a Memorial Day program at Ft. Sill. Thank you GABG.
I would absolutely never recommend this place. Aside from the parts delay which they had no control over, it’s the worst body shop I have ever dealt with. Don’t let the small town name/feel fool you. They made so many excuses but never made things right. They ordered wrong parts and received damaged parts more then once. At least that’s what they told me. I asked for a separate quote on a small dent (tip of my pinky finger size) and the quote was outlandish! So I went to a friend who works in a body shop and he laughed at the quote! Seriously laughed. They are only looking out for their wallets. Get your quotes checked out -I suggest Sand Springs. Don’t let them take advantage of you too!!
Great company.
They came to my house and tinted my windows.
Very professional. Super nice. Left no mess behind. Best prices in town! Highly recommend them!
They were super helpful and nice, the guys even helped us load up my car on the trailer. Also I always see beautiful cars being worked on there! May have to get some work done there soon. 10/10 for incredible customer service 💫
I took my car and told the manager to not drive the car. The over heat light will come on and the dash had a code on it. His mechanic drove it and wrapped the serpentine belt around the pulleys. It broke 3 bolts and they charged me to fix what they broke. Then, the manager never called me and told me what happened. They just fixed the stuff they broke and kept my car for 5 days. When I got there, the manager got upset with me until he realized I was truthful in that his shop never called me. He still charged me over $200 for labor and the parts. I paid $323.50 for not even what the car was there for. I will never take my vehicles there again. There was a guy Frank that used to be there and he was honest and respectful. Wish he would have been there.
Super easy process! They did a great job on my car. The price was reasonable, my car was finished quickly. On top of that they were very respectful, and took great care of me. Thank you again!
Tow Driver was polite and professional, arrived a few minutes early in fact. Couldn't ask for more, particularly since these guys probably deal with folks who have been through some trouble.
Long/Short... Use their wrecker service with confidence. They send good folks.
These guys are awesome ! My issue was just a small headlight issue that was taken care of by Daniel in just a few minutes . When assessing a quality business its the little things they do right . Well he took the time to do the little things to help me as a customer . So its pretty obvious they go above and beyond when doing the big jobs too ! Thanks guys .
This is a well run bodyshop.
Excellent staff willing to go the extra mile for their customers.
If you are having trouble with your claim against the other guys insurance company, this is the place to go.
They cut through all the red tape and get the insurance companies to stop playing games with your claim.
The body men do great work, and the staff and owner work with you to make sure you are satisfied with the final product.
Give these guys a try and take the stress off of working with the insurance companies that enjoy making your day miserable.
This shop, the staff, and the owner have gone above and beyond the standard when it comes to customer service and quality. I HIGHLY recommend them, no matter where you live. Even if you live in Collinsville, Bartlesville, heck, even out of state, it's worth bringing your vehicle to this shop. They will take care of you and your vehicle.
Glenpool body shop is a quality business that does quality work. We have used them several times and his work has always been very detailed and they do not cut any corners. I recommend this body shop every chance I get.
Had these guys fix some collision damage to my 2015 Chevy truck. They did excellent work on it and the customer service was a great experience! They have my Harley now doing a custome paint job on it and I have no worries.
I had to take my car in for repairs, and was instantly met with great customer service. The office workers really made me feel at ease, and answer all my questions as to what was going to happen, what needed to be replaced and really just went out of their way to help me out.You cant tell where my car had been hit, and looks like the day i bought. Overall im extremely satisfied with my experience at glenpool auto body
They are so easy to work with. They had to do some work on my brand new car and he kept me updated constantly, which I appreciated and Jason is a kind guy to work with. I highly recommend Glenpool Auto Body.
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