What clients say about Alms Western Auto in Mannford (OK)
I took my full-size SUV from a foreign manufacturer in for diagnostic on a loud grinding that could be easily reproduced during normal driving conditions. First time around they couldn't find anything wrong and said they weren't able to replicate the issue.
I came back weeks later for round #2, this time they pulled the oil pan and said that they found metal particles(200k on the engine, of course there's some metal in the pan) and the engine was going to self-destruct in the near future and the vehicle was not safe to drive.
Took it to the dealer and they identified the issue and now my car runs and sounds like it did when I rolled off the lot the first time.
This shop seems to lack experience with certain makes/models and instead of training techs with new knowledge they just make up a diagnostic for vehicles they don't want to work on.
This shop has gone downhill over the years.
Do NOT bring your vehicle here! That this place is still in business is a testament to what purchasing a pre-existing company with a good reputation can do for the unscrupulous. We had our SUV towed here after an accident that did nearly $10k (!) in mechanical damage. They had the vehicle a full month doing repairs, which included them shattering the back window while the car was stored on their lot and then trying to get me to pay for half (lol?) before backing off and paying for it. I still had to disassemble the hatch and vacuum out the glass as whoever they had repair it did no cleanup at all. The people at the office (besides Lisa) were consistently rude, unknowledgeable, and unhelpful, even telling us our vehicle was ready at one point and then refusing to hand over the keys once we arrived as they 'hadn't yet received the insurance check and they didn't trust the insurance company (State Farm, mind you) to send it' even with an e-mail confirmation. They kept it an extra week. After all these headaches, I still had to take it to a different shop to get the rest of it repaired and paid for it out of my own pocket. They had missed a completely broken-in-two motor mount on the passengers side (see attached picture). The motor itself was noticeably sagging on that side, and the (competent) mechanic I took it to was flabbergasted that anyone who had looked at the car at all could have missed it. Unless you or your wallet are masochists, avoid this place. And tell your grandma and everyone else you know to avoid this place.
We bring all our vehicles here. You can't beat their work. The staff is always friendly. And they do warranty work. And they don't beat you up on price!
i love these guys theyre always so helpful one time there was an issue with my lower control arm, it was making a lot of noise when i was turning and i took my car in just for an oil change and they must have tighten up the bushing or something but now theres no noise and the steering is fine. probably still have to replace it but they added some time on that for me at no charge.
DO NOT TAKE YOUR VEHICLE HERE!!!! Took my truck in for an alignment because I just did work on my front end and when I picked it up the next day my oil drain plug was loosened and the oil filter was half a turn from coming off and oil everywhere on the ground. This whole situation could have cost me thousands!
Paid 100 dollars for them to tell me the leak I took it in for didn't exist. My driveway begs to differ. And mysteriously, small oil leak I had doubled in size after taking there. 2 days and still haven't even gotten quote for all the repairs they say I " do need". SMH
They are over price and they will try to tell you that you need all these different parts fix when really you don't. If you go in and tell them that u need one thing fix they will quote you for so many different things. They also charge 100 for a diagnosis even when you don't need one done. I'm so done with this place. They also wanted to charge over 50 dollars to just put two screws in for my back camera
Be wary here, everyone. This shop loves to push overpriced repairs that can cost upwards to $4000.00. For parts that you don't really need. They seem to have an agenda of using cheap labor with overpriced quotes. Most other shops can charge less than half that price and be quick about it.
Also charges a 100.00 diagnostic fee, which is also ridiculous.
If you love to waste money this is your go to place.
If you want your car to make the most miles without spending an arm and a leg. I would highly recommend you to search elsewhere.
Western Auto in Mannford location wise is convenient. However today I had a nail in my tire and became late for work. The clerk told me all the bays were full with vehicles and I'd have to wait 45 minutes to get a nail removed and patch on my tire. I waited an hour and ten minutes and re-approached her about getting my vehicle serviced. Quite ridiculous that it takes that long for a patch on one tire that they made no attempts to even fix. I will not come back and I will not refer others there either.
We had a fantastic experience here. Lisa, Kat (sorry if I misspelled) were both great to work with and they saved us hundreds of dollars on a repair by going above and beyond what they had to do. They made loyal customers out of us and not only will we be using them for all of our future repair needs but we'll be recommending them anywhere we can. Top notch job all around.
Moved here from out of state two years ago. I e been looking for a honest trustworthy and friendly place for my auto needs. These folk far excited all my expectations. They are so friendly far priced and honest. They have a lifetime customer.
Amazing helpful friendly people!!!!! Can’t recommend more . They helped me with a flat right before they closed on Saturday!!!! I can’t thank them enough
The worst shop they replaced my clutch 5mo ago brought back 4 time to get right. Now back for another clutch not fixed payed extra 500 and got told to leave when I told them it's not right
Alms Western Auto saved our trip from complete disaster. They helped us on a holiday weekend and repaired our vehicle in the same day. Extremely reasonable pricing. They towed us as well. I would highly recommend these mechanics to anyone I know.
Terry and his team helped us and did a fantastic job. We were on our way from GA to CO when our van broke down. Terry towed us, repaired us, and had us on our way again. HIGHLY RECOMMEND. Thank you!
THIS PLACE RUINED MY ENTIRE FRONT END. DO NOT BRING YOUR VEHICLE TO THIS SHOP. I brought them my lifted jeep to do a simple alignment after installing a new steering kit and track bar. From the start I told them the steering and track bar was not adjusted correctly. They did not touch my track bar at all and aligned my vehicle with the axle shifted over over 1.5”.. Once I had driven over 300 miles to make my way home the vehicle became extremely dangerous because it destroyed my ball joints, hubs, heims, and all 4 tires. Alms alignment guy STEVE said that he understood that he made a mistake and would replace everything and gave me his word! By the time I got home they kept avoiding my calls and hanging up on me numerous times. I finally got ahold of the very rude manager and she flat out told me they were not going to replace anything because they were not responsible for destroying my vehicle. Ironic right? Please, if you value having your vehicle treated with respect, DO NOT BRING YOUR VEHICHLE HERE. THEY HAVE NO IDEA WHAT THEY ARE DOING WHEN IT COMES TO A SIMPLE ALIGNMENT WITH A SOLID AXLE VEHICHLE. AVOID AVOID AVOID OVER $1000 WORTH OF DAMAGAE DONE TO MY VEHICHLE
I ordered four new tires just over a year ago. I had a flat on one of them when I brought it in to get it fixed; I was told the tire was ruined so they had to order a new tire. When it arrived I went in to pay and was told there was no charge for the tire, it was covered under a one year warranty. Needless to say say I was thrilled it saved me over $130. But my luck ran out when I had my second flat it was five days past the one-year warranty. They are honest and do good work!
I have never been so disappointed in a repair facility, they are rude, the repair takes longer than quoted they won't help you with insurance, they will submit claims just no help or understanding with them, putting used parts on then don't have a oem part because Dixon glass can't get it from a dealership (I found 5 at surrounding places) very disappointed!
Very friendly and helpful folks. While I was there a lady had brought her car into have her front end checked because she had hit something. They checked it out said it was ok and didn't charge her taking a look. Not many places will do that.
Want to say thank you so much for helping us when we had a flat in your parking lot today. You all were very busy and took the time to help us out anyway. I truly appreciate it!
