What clients say about The Shop on 28 in Big Cabin (OK)
Don't go there if you have an older vehicle. They don't like working on them and do a half way job & not guarantee their work. Did not fix the problem on the truck & charged us for it. Don't deserve even one star. Shotty work. Took 3 days when should have only taken 1 hour to mess up our truck. For shame doing this to A veteran & 81 year old man.
The establishment as a whole is super amazing and they are efficient. I will definitely go back and I highly recommend if you need auto services. From the office staff to the mechanics. Thank you all for being so kind
Just wanted to say thank you for the tows you did for us Monday 7/7/25. This was a breakdown we had never experienced with the both pickup and the 5th wheel. Your drivers were both GREAT!! (2 separate tows) They were very helpful and kind to us during these tows and made sure we were safe. It made our day so much better because of their help. We appreciate everything they did. Thank you
Used the towing services of the Shop on 28 today, as the original tow driver refused a roadside assistance call because he "doesn't come to Grove unless it costs, at least, $200". So, on a second attempt, a driver from Shop on 28, Michael R. (can't spell his last name), arrived in a timely manner, kept me notified every step of the way, was kind and answered questions, and informative. He did the work quickly and efficiently, and was a Godsend for a guy who was standing in the cold after his car broke down. Can't say how appreciative I am for Michael and the work he did, even with what I assume was already a full day's work ahead of him. Michael, thank you again, and I hope to use the tow services of Shop on 28 again, if needed.
I got a flat tire on my way home. There was an awesome man that stopped to help me! I believe his name was Michael. He didn’t have to stop but he did. He plugged my tire and checked the air in my other tires. Seriously went above and beyond to help me on his own time. You don’t find very many people like that anymore. I appreciate it so very much!
I was in a bad spot last night and desperately needed a tow. Tossed my fishing pole in for a couple of cast before dark and the car would not start. I tried to use State Farm roadside service, but they were useless. I called the Shop on 28 around 10:30pm. I had been stranded for a couple of hours in a thunderstorm at this point. The dispatcher on call was very friendly and seemed genuinely concerned with my situation. She even offered to pick me up and drop me off at my house. I declined because it would not be safe for a lady to pick up a stranger in the middle of the country! Keep yourself safe! I left my keys in the vehicle and got a ride home from some family members. The tow truck driver picked my car up and dropped off the vehicle at house around 11:45pm. He was very friendly and professional. I never leave reviews but felt compelled to leave one for them. Thank you for you help! If I could leave more than five stars I would. If you need a tow, I recommend you call The Shop on 28!
Used for towing service from middle of nowhere I-44 to Vinita (after 5pm). Very professional and kept me updated/informed at all times. Great response time. Very friendly people!
Took my tractor in for a punctured tire, they broke something electrical and the tractor wouldn’t start. They blamed me for bringing it in that way but it was running when I backed it off the trailer. They ended up bypassing every safety switch and ran hot wires from the back side of the fuse block so now, there were no safety switches not fuses being used. I took it to the Kioti dealer and they spent 10 hours at $95/hr putting everything back where it was supposed to be. Then The secretary refused 3 times when I called to talk to the boss. I called a last time and said they would hear from my attorney and they said Good and hung up. ZERO STARS
They threatened me with a tire iron because I expressed my opinion. The son, the dad and the grandfather all worked up about me paying $2800.00 for them to do nothing to my car and when I asked them what they did to my car that now has a blown engine because of them. They came a swinging a flashlight and a tire tool at me threatening my LIFE. I called the sheriff but, I don't think they did anything because I left scared for my life ,my mothers and her friend who are both in their 70s. So beware!! The shop on 28!!
Amazing! The man who picked me up last night around 11pm in Miami Oklahoma was top notch!! Kind, patient, funny and helpful! He went above and beyond every second we were together! I hope you pay him a lot and I hope he stays with your company! Earth needs more men like this! I was very stressed about my situation and 2 minutes with him turned everything bright!! He told me his name but Let's just call him "Ketchup"! I hope he sees this glowing review and realizes how awesome he is! Amazing man Amazing company!
My truck broke down a mile away from them and I had it towed to them, at first they said that I had installed my fuel pump backwards but after I told them that I had driven it 76 miles they backpeddled and then said that it was a bad fuel pump. Today I looked into my tool box in my truck and found out that my Craftsman tool set was missing. I will never deal with these crooks again and will tell everyone not to do business with them
If I could give a ZERO star rating I would! I work at Love's Travel Stop #727 in Big Cabin, OK.. On Monday, May 15, 2023 at a little after 2pm I walked out of work to head home and to my dismay, discovered my car gone. I went back inside to ask my manager if I could check the cameras.. come to find out, my car had been towed! Why, you ask? I asked myself the same thing seeing as how I own my car outright and had not called them myself! Come to find out there was a customer who HAD called to get the Silver Dodge Journey w KANSAS tags towed off our parking lot but instead of towing the one that they were actually consulted about, they decided to INSTEAD tow MY Silver Dodge Journey w OKLAHOMA plates.. they did NOT check to make sure they were taking the correct car, the person responsible never even made contact w an employee and/or the manager to inquire as to whether we knew which one should be towed.. it's been 5 days and the bare minimum was done to make it right. Never received an apology for the incident or been reassured that nothing like this would happen to me or anyone else again. Nothing. It's a very disturbing way for them to business. If you call to request their services, DEFINITELY BEWARE.
I was told their head mechanic was a great 6.7 power stroke guy. When in all actuality all he is is a glorified maintenance mechanic. They charge me $700 to put coolant in my truck cause they thought I ran it low when it's actually got a real issue. They can probably put on tires i guess.
My battery was dead so I called AAA to get a jump. The first tow truck that arrived did not have the right charger to jump start my car so we tried jumper cables but my car was still dead. He could not tow my car. He said I had to call AAA again and then he left before I got off the phone. Johnny from The Shop On 28 Hwy showed up within an hour and tried Jump starting my car before he towed it. He knew exactly what to do and my car started. He also followed me to the dealership to make sure I got there ok. I would highly recommend him. He knows what he is doing. Thank you Johnny!
I broke down on the side of the road with a flat ten minutes before five. They came and got me with with a smile on there face and a good attitude. They got me there and fixed my tire quick. Everyone was kind and curdiouse. Craig Downs owns the business and has is a nice guy. Give them a shot if you break down or have a flat around Adair oklahoma.
We ran out of gas on the Will Rogers Turnpike and after several failed attempts at getting other wrecker companies to assist is, we were lucky enough to get ahold of The Shop. They were absolutely amazing t work with and make a stressful situation not so miserable. Not only did they bring us fuel, they followed us to the Vinita exit to make sure we didn't have any other problems. They didn't even try to price gouge us like some other companies did. I would totally recommend them for all of your roadside service needs.
Writing on behalf of a friend who is currently on a West to East cross-country trip. After a catastrophic wheel incident on his truck, The Shop on 28 got him up and running on a Saturday morning with absolutely no advanced notice. They performed the work quickly and charged a fair price. In the words of my friend, "If you're ever in this area and have an emergency situation like this, these guys will take care of you!"
Way over priced on tires, they wanted $178 per tire & I found the same tires, still brand new at Sam's in vinita for $104, very happy tht I shopped arnd b4 just handing these ppl the cash
Quick fast tire repair, patched the hole in my tire. $15 I think is a little bit high for 15 minutes, however the service was great and close to home. Most places charge around $10, so I rated 4 out of 5.
When my truck wouldn't start on Sunday afternoon, Roger was at my house in Langley about an hour later which I thought was very reasonable. Unfortunately, he had to come back Monday morning to tow it to the Shop on 28 to figure out what the problem was. It was complicated so they towed it to Tulsa for me. Everyone involved was friendly and efficient. They exceeded my expectations for a small business. I recommend them based on my personal
experience. Bonnie Jackson, Langley, OK
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