What clients say about PCS Automotive & Performance LLC in Lowell (OH)
They did an awesome job. Saved me thousands from dealership estimates and still wouldn’t have fixed the problem. Working me in quickly. Customer service was great! I typically don’t do reviews but they deserve the praise.
I’m a little late making this review but I felt like it needed to be said. Do not bring your truck here for car truck maintenance. They will try to rip you off and have you pay 2.5 times the prices of other mechanic shops. Customer service is awful for two days the secretary said she’d call me back but I was the one having to call her back each evening and they had my truck for a whole week before telling me the problem of the truck. Which after finding better shop and price that shop told me the problem this place diagnosed wasn’t even right and that my turbochargers had plenty of power so this place will try and rob you blind. DO NOT RECOMMEND
Awesome group of people! I was broke down on interstate they showed up fast took my truck to thier shop. Diagnosed and repaired very quickly and got me back on the road. I highly recommend them!
PCS automotive is a great family owned shop full of compassionate, caring, and kind people. Thwy helped get us in, listened to the issues we were having with our RV and got to the root of our problem allowing us to get back on the road as quickly as possible. Zack was so helpful and kind, answered every and all of our questions, and let us know what was happening every step of the way. He was very patient, kind, and all around great guy to work with. Everyone in the shop worked so well together and it was great to see a shop who used all their resources and really put their heads together to solve a problem and get a job done right. Our home is back on the road with a new alternator and running great because of this shop and we can't thank them enough!
Bought an “built” engine based off their discription Tyler. Turns out the engine was completely stock internals, parts where taken from is and stock parts put back in (pushrods), engine was supposed to have top of the line fuel system on it. Sent injectors and both cp3 pumps out to s&s diesel motor sport to be tested. Both pumps are completely junk and not useable. (Stuck plunger, and cracked case)the injectors were also not as advertised. Spent $6000 on a worn out stock engine plus time and money into getting it to me. When I called them to discuss the issues and show them all the evidence I had including countless pictures, videos and invoices I was met with hostility and being told there was nothing I could do. They claimed they bought the engine from someone else and that they were told the engine had X,Y, and Z done to it( which was never mentioned beforehand when I purchased it) In my opinion they should not have sold it for top dollar without verifying its condition or what components were truest inside/on the engine. Highly recommend double checking anything they say they have done or claim to be done.
Dustin and his father saved us tonight. Of all the calls I made for roadside assistance, he was the only one to pickup the phone. They wade sure we were taken care of and good to roll!
Great shop. Great people. Good quality work. Not only have i had some work done but my company takes their diesels and other vehicles there. They fully rebuilt a 2020 f350 engine due to someone accedentally running it on gasoline. No issues. Runs like a champ. Enough said.
DO NOT EVER USE THIS SHOP, THESE PEOPLE ARE SHADY!!!
These people talk a good game, my truck is down yet again and at a different shop because of Things they messed up. Loose and missing bolts, injector sensor wasn’t plugging in fully, i have no power at all to the truck (which was something they were to fix and didn’t), wait to start light is on, camshaft position sensor is throwing a code (willing to bet that’s loose too), dents in a brand new radiator, new trans cooler is bowed, window cowling is broke when it wasn’t before, air filter housing is broken at the bracket, transmission pan bolts were loose (one of the guys told me they had another female customer come in when she was leaking fluid and her transmission bolts were loose and needed tightened again too), cut safety frame, flywheel bolts are loose that tightens the engine to the transmission (now i may have lost my transmission too), metal washers put behind a couple of things that have pulleys along the belt track to throw the pulley off balance (that’s my guess as to the reason), truck barely runs, blew the inner cooler hose off the intercooler not a week after they replaced my motor.
I paid for parts and labor for the work. They were to bill the parts retailer for labor on bad parts, the parts retailer said the labor was $240, the check must had been made out to me and I picked it up as a reimbursement, I swear I paid for ALL of the labor when I picked the truck up, but apparently not. $240 in extra labor and a couple hundred for the parts is fine. But when they tell you that you still owe $1200 and refuse to give you a FULL invoice or anything in writing about what has been paid, what still needs to be paid, and a written statement of why all these bolts and pieces were missing, something is shady! When you already spent $17K between parts and labor, there is NO WAY you should have to keep paying other people to go back and fix mistakes constantly!
