Transmission was TOAST!! Was looking at having to buy a new ride on because it’s a closed system and would have cost more than the mower. Not only did it get fixed but he never pushed me to just buy a new one like most places would. Will be back!!
Purchased a new zero turn cub cadet mower from this Cub dealer approximately 3 years ago. Had a minor issue and gave Matt the owner a call. He mentioned that they were very busy, but he would do his best to work me in for repairs. Within a week, they had my mower repaired and ready for pickup. Matt was even able to get Cub Cadet to warranty the issue I was experiencing. Great products sold here by great people. Excellent service, and very friendly!
I want to set the stage and make sure I am very clear on details. There are not enough characters to fully explain everything here, but I will do my best to be concise and keep it to just facts. I do also want to clarify that this was a bad situation all the way around that I do feel badly about. However, regardless of how I feel (or even how Matt feels) this not a matter of feelings, but instead it is a matter of facts.
On April 4, 2025 I stopped into Ohio Valley Power Equipment and found Matt (owner and salesperson). This was regarding the 2nd most expensive mower that CubCadet makes and was one that was not in stock and needed ordered. Matt told me about how many of this particular unit he has sold (even though it was so pricey), we worked to sort out the financing pre-auth and other details, and he took $500 down of which the terms were not well presented. When I say the terms of the $500 down were not well presented… I mean there was no contract or anything signed, and the terms were not even verbally presented. I knew this was an order so I assumed it was something CubCadet required or something to get things started.
I did ask about the timing during the original visit (4/4) and Matt said something along the lines of “we will probably get it in a few days”. From this I first assumed a truck dropped it off there and based on some normal delivery it would be maybe Tuesday, Wednesday, etc of the following week. I was off work on the following Friday (4/11) so I said something along the lines of I will be in to pick it up that Friday if it is in and they have a chance to PDI it by then. For clarity, I never even remotely alluded to forcing it to be there Friday. It was a situation of if it is in great, if not then I am not in a big hurry.
That following week I kept in touch with Matt, and had every intention of purchasing the unit that Friday (4/11) (or whenever it was in and ready). On Thursday (4/10) I got news that my job was more in jeopardy than I ever hoped for it to be. It was a very hard decision for me as I really wanted and needed this mower, but I just knew it wasn’t fiscally responsible at that time. This was already much too late that week and in the day, so I had planned to call Matt the next day (4/11 when I was supposed to pick up the mower if it came in). Matt beat me to the call Friday morning and I had to break the news to him. I apologized as I did feel bad about the situation. I did, man-to-man though ask him for the $500 back at that time and he declined. I do not know the inner workings of the dealership or their relations, and to be fair… it isn’t really my responsibility to. If it is a bad situation where he is truly going to get stuck with this mower in the event I cancel then he should have some kind of contract or at minimum explanation of that. Every dealer setup is unique….again it should not be my responsibility to find out or know that setup.
Matt and the entire experience went from what was, to be fair, exceptional up to that point to now seeing Matt’s true colors. He informed me that since I HAD to have this mower on Friday (4/11) that he sent someone to go get it and incurred X amount of cost in that process. Again, I was just basing my schedule off of his initial “it will be here in just a few days”. I never pushed for Friday, intended for him to send someone to go get it, none of the above.
A similar request for the $500 was made last on Saturday 4/19 where he also declined to return me my down payment. I did not want to write this review and escalate any further, I just wanted the money that is rightfully mine back. But I do feel an obligation to warn others about doing business here.
Lastly, as stated many times, I do absolutely understand (to a degree) his perspective and that it is a bad situation all the way around. However, you cannot just do business however you want based on what you think is right or how you feel. There are laws, contracts, and consumer protections for a reason. If you can’t handle and respect that then you maybe shouldn’t be in business.
Great experience with Mat! Knowledgeable and friendly about all of his Cub Cadet products and provided great customer service and for a reasonable price. Can’t recommend enough.
Great experience. Called Mat and purchased riding lawnmower. He set up out of state delivery at a very reasonable cost.
I highly recommend doing business with this company as they go above and beyond to accommodate their customers.
Thanks again Mat.
Absolutely outstanding customer service and products. Matt was extremely helpful and timely with getting information on exactly what I was looking for. It’s a small locally owned business with a huge inventory of products and an outstanding service department.
Was in a pinch with my chainsaw. Needed it fixed quick and they had it done in less than an hour. Great service. Quality work. Good price. Much better than Rural King.
I've never ever been treated like a good old friend when I first walked in a store, and here it was like we knew each other for years! I'm new to town and they told me what pizza was best! Not only did I get a great deal on my new mower, but they also were blazing fast and accomadating! I'll buy everything they sell that I need from here!
Great experience as usual. Steve and Matt are always very happy to help you. They do great work and are very knowledgeable. Will always have my Cub cadet and Stihl equipment serviced there
My father recently purchased a Cub Cadet from OVP and I am thoroughly impressed with the unit. I am even more impressed by the customer service. Matt, the owner, is down to earth and cares about his customers. Had a belt issue and he sent out Ty, who was a true professional and loaded up unit and took unit back to shop. Excellent service.
Ohio Valley Power Equipment is simple the best. They treat you fairly and won’t try to sell you more than you need. They do a great job with repairs. They know their products well.
They are a small local business, so they get busy and you may have to wait during the busy times of the year. I cannot recommend them enough.
This is the kind of local business we need to support!
I think they did a great job in getting me the saw I wanted. Even tho it was not readily available to buy. Ive only had the saw a short time, but I love it too. I will go back.
Their service when buying items is pretty amazing! Repair service somewhat difficult at times. They almost always have the part I need in stock. Definitely my go-to place!
Horrible experience. Stood at the counter forever, being ignored. Then got a horrible attitude from lady who decided to help me after I asked for help. Will never return!
We've had our mower in there twice for repairs. Good job. Repair times are a little lengthy and the labor costs are pretty high. But they've fixed the things we needed done.
Excellent. The guy that runs the place knows his stuff. I had a problem with some equipment and he refunded me no hassle. I've bought all of our equipment here and have never had bad service.
What a break from the stores that have sadly become the norm, knowledge and caring owner, helped me despite closing time. First Quality, 1st class treatment! You'll not regret buying from here!
Dan Johnson
Rude...nasty.....guess that about sums it up....I would drive 200 miles to buy elsewhere. .....in all fairness as long as you dont have to deal with the wife of owner.....you might be ok
I purchased a Cub Cadet lawn mower, Stihl blower, and Stihl weedeater from this locally owned establishment. Friendly, knowledgeable service. I had a part that needed warrantied out and it was hassle free!
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