I wanted to express my sincere Thank You to Darian Pillow (hope name is correct) for his awesome effort in tracking down a rear Pinion Seal for my 1970 concours Buick GS Stg 1 which I had spent many hrs myself trying to locate!
Darian measured the old seal multiple times to be sure of size & put it out on the ORielly’s mainstream & was able to track this limited seal to Rock Auto which I had zero luck myself earlier!
Darian saved the day with his Suoer Effort!
Thank you again,
Dan Jones
Went into my local OReilly auto parts store today. My counter person knew what I needed and had it in stock. And he reminded me to pick up brake grease and brake clean . To keep me from making multiple trips back to the store and save me time.
Well let's start with these people are not very sharp knowing there parts they only depend on that computer and are just a bit rude it I guess it's hard to find good help!!!!
Hello
I stopped in to buy a taillight bulb and james helped me I asked if they helped install them he said yes so he came out to help me he smoked on of the weed vapes then proceeded to ask me for 20 dollars for helping me
I will not be back to your store due to the fact that your employee was smoking weed vape and asked me for money
Thank you
Mrs Disappointed
I have to share this…. Ben at Mason O’Reilly’s has gone out of his way to help me. I have a vehicle at Bob Sumerel Tires that the battery failed, it is still under warranty however I’m out of town and could not make the exchange. Ben offered (even though he was short handed) to take the battery to Bob Sumerel and replace it for me. I am humbled by his intent. It shows that customer service still exists, specially with Ben at the Mason store. I just want all who see this to know it. Thank you Ben.
I have been to this location a couple times recently getting help with my 2005 F150 with over 200,000 miles on it.
Conner & Ion were extremely gracious & professional helping a lady w/ crutches (me) purchase & install 2 headlights. These young men are an INCREDIBLE asset to your store & are not just giving you a VERY good reputation (also for themselves) but have shown that there are still exemplary young men in their generation! On a separate occasions, the store manager Donnie, went above, and beyond to graciously provide solutions. So grateful I chose this store.
Used the online order but didn't realize there were 2 O`Reillys on Reading Road. They were wonderful helping me fix my goof up. They had the parts I needed so I called other store canceled my online order and they gave me the parts I needed. Saved me 40 minutes of driving. (20 minutes each way) Also parts fit just like I needed.
The O’reillys store located in mason is back up and running. Very knowledgeable staff on all parts and experts with all replacement parts
Expert battery installers
Stopped to see if they could "turn my rotor down" and they were able to do so. They are one of the very few places that still do this service and actually do it right.
They told me that my alternator was broken and brought me inside and attempted to sell me a replacement. In order verify it was broken I brought my car to Volkswagen directly and my alternator was perfectly fine.
Jeff was a great help to me during a very cold and uncomfortable day. Without hesitation, he walked outside and worked on my vehicle. The whole thing lasted less than 10 minutes and I was on the road again. He and O'Reilly's proves that good customer service is alive and well.
With four auto parts stores all in the same square block I pick and choose which one will strike to mood the other day I went in with my mother-in-law the dude behind the counter was less than helpful and just basically downright rude not towards me but to his job I asked him a question he sighed and acted like he did not want to be bothered
Decent help. This O'Reilly's service is one of the friendlier stores in Mason. Don't expect the knowledge of a mechanic, but they get the job done generally. O'Reilly's return policy is great as well.
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