What clients say about Firestone Complete Auto Care in Mason (OH)
Prompt and unexpectedly professional upfront interaction. Also, they delivered on their promise to fix my tire in a timely and inexpensive manner. I was very pleasantly surprised! I had never used Firestone before, but will moving forward.
This might be the best Firestone I’ve been to! JD, Bella, and the new guy who drives the blue Tesla Model Y was super helpful when it came time to service my fleet vehicle.
My wife was across the street at the car wash, as she was leaving, she got a large bolt embedded in her tires. She had a few groceries in the car and was worried about them going bad. Firestone immediately took her car back and had the tire repaired and back on in about 25 minutes.
Brought car in for brake servicing only. No lights on indicating any defects. After picking up car, engine lights across the dash was showing, and a falsified diagnostic report was sent via e-mail. My car is now being serviced by the dealership to correct the problems created. I will no longer use this place for servicing any vehicle of mine.
Everyone I have dealt with at this location have been amazing!!! They are extremely accommodating and truly put the customers 1st. As a business owner myself, I appreciate excellent customer service! Thank you all for doing a great job! I will be back and I will refer friends and family as well!
Jeff & JD were so awesome helping us out with a confusing situation that happened at another store they made everything right & I will definitely be returning to the Mason Firestone store
Thank you both again
Jeff and JD was wonderful and very professional to work with. I drove over an hour to there store because they was will to help fix another stores mistake. Thank you guys for you excellent costumer service
JD and team are THE BEST to work with!
I will only go to this location because of the top tier customer service, friendliness honesty and ease of service! A+ service!!
Appreciate all you do!
I cannot recommend this location enough! We've been coming here for over 8 years even after moving across town. They are honest and efficient and I trust them wholeheartedly.
Sold a car, they did the vehicle inspection for the buyer. Was very impressed with their honest results, fair price and quickness of work. Ended up using them to put 4 new tires on. Wish I remembered his name but they seem like a well run team!
Outstanding level of expertise in diagnostic and quality of repair provided by technician Mr.Alex Kruglov in very reasonable time. Also James with his communication skills and Bella with her assistance in finding high quality replacement part were very helpful.
Always taking my car back here always great people to work with. Always willing to listen to what is going on with the car and will help make suggestions on what does need to be repaired and what can wait.
I stopped here today with a low tire light on my dash and the customer service representative that came into the lobby to speak with me about my issue. Had me pull up to Bay one and proceeded to check all four tires and fill them to the adequate Level. No charge was asked of me. What’s your name so I can put it in here? JD was amazing. And very professional.
I’ve been coming to Firestone Complete Auto Care for years, and they never disappoint! The staff is always friendly and professional, service is quick, and prices are fair. Honest and reliable—I trust them with all my car needs!
Brilliant experience as always. I drove 25 mins to this location just because JD has always been super transparent and honest with me. His guidance has been apt and always on point. And Will did a great job on my car today. Would 100% recommend.
JD and James and the entire staff at this site have taken very good care of my truck I got the destination tires and an alignment and they were able to provide expedient and expert service and they were able to ensure that my truck was running smoothly and answered all the questions that I had. Also it is very clean
It was a great experience! They were very thorough and explained their process of fixing the issue and answering my questions. I've been a loyal customer for years and have never been disappointed
I can’t say enough about the Firestone on Arbor Square, in Mason, Ohio. JD, Bella and James were all exceptional as always! They always take good care of me and all of my car issues. JD has taken care of my car for a number years and is hands down the ultimate professional, gentleman, kind and caring. They’re always patient with me, answer all my questions and take away any anxiety I may have with my car. They make me feel like family. I would highly recommend anyone having service done at this location. You’ll be glad you did.
Firestone was able to get me in at the last minute when driving home and my engine started seizing up. They were able to diagnose and refer me to the dealership for proper repair of the complete system that had been affected. They were honest and knowledgeable.
Bella and JD were very welcoming. Explained what was going ro be done as well as what possible issues we might get just due to the nature of the issue. Very professional and warm place to do business
JD has helped me twice with two different cars and he has been super friendly and helpful. He will be straight up with you on every issue and is very kind and patient with people who don’t know much about cars. It’s obvious he cares about what he does and actually helps people rather than trying to make a quick sale. He even remembered me after ONE visit and asked about a different car I’d brought in the time before. I will absolutely keep going here specifically for his amazing service!
I needed new tires and an employee named Bella was extremely helpful. She got me a quote quickly and also got me scheduled fast. She went the extra mile to personally tell the Technician (whom I believe was named Alex) to keep a specific tire for me as it was fairly new. The staff did a great job and was very friendly. I will go back for more automotive needs.
I think the people/technicians at the Firestone in Mason, Ohio are honest and give caring service to your vehicle. The prices are fair and they tell you what your car needs now and in the near future. Should you do the service now or should you do it before winter? I’ve always used Michelin tires; however they would’ve had to be ordered and they had a good deal on some 65,000 mile tires that seem to ride as well as my Michelins ~ Happy client 😊
Scheduled an alignment at 3pm and got there on time. They had my alignment completed and I was out of there by 3:30pm. The shop was busy but well organized. The tech Jason who aligned my car was fantastic - I don’t think I have seen that quality of alignment done before.
I moved to Mason in 2014 and as a single mom I needed a place I could trust because I knew nothing about cars. I have been going to this location for over 10 years. Now my adult children go there as well. JD is fantastic, always straightforward and will take the time to explain to you what is happening. His team is polite and professional and i always feel comfortable there. Highly recommend!
This place used to be good. Just took our vehicle in for new tires,brake flush and oil change about 3 weeks ago. Today go to clean the radiator and notice NO fluids were topped off at all! Did not even have a drop of coolant in the reservoir! Also nothing was mentioned about the intake hose being completely cracked! Also something had been spilled all over the inside and left marks from whatever it was. This is unacceptable!
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