What clients say about Carquest Auto Parts - RICHFIELD AUTO PARTS in Richfield (OH)
Noticed my windshield wiper broke when driving and stopped here. Had to stand around in the lobby for 10 minutes before someone showed up. I yelled hello a few times and the phoneline was ringing the hole time but still took 10 minutes. Finally got my windshield wipers. The flimsy plastic adapter broke when I tried following the assembly instructions. I asked for help and was told they dont know how to put on windshield wipers.
Every other place I've been I don't even have to ask, they just come out and put them on for you when you buy.
Cylinder 3 decided to misfire on my way to work this morning. I couldn't get on the highway & I was too far from home, but I could get to Carquest. I stopped in to see if they had a coil pack & a 10mm socket I could borrow. (Can you tell I've done this before?!) They didn't have a coil pack in stock, but their parts driver was headed to the warehouse & would be back within the hour. I waited. I replaced the coil pack, but that didn't resolve the problem. I needed a spark plug. Carquest had one, but I had never replaced one so big thanks goes to the gentlemen in Richfield Auto Center next door. With these two stores side-by-side, getting the issue resolved was as convenient as it gets. And everyone was super nice & helpful. Highly recommend you all do business here!
I wish I could give 0 stars. Very unhelpful guys that won’t run codes for customers to buy needed parts. Will take my business elsewhere. Very small overpriced place
Great local business. Needed new windshield wipers so stopped in today. Not only did they have the wipers for my car, they came out and installed them. Thank you!
knowledge behind the counter is key. Needed plugs I gave them the plug numbers and the guy says “putting these in your boat?” Absolutely I am.
I love this store and so will you. I shop for all my vehicles here now!
This is one of the most backward lack of customer service auto parts store I’ve ever shopped. Purchased a battery online - thru Advanced Auto Parts website and was connected to this store. Pick up was a terrible experience. In today’s world a business like this will not survive. Shop elsewhere. I’m sure the guys behind the counter will take pride in my comments vs actually making changes to stay current.
Worst Auto parts store to go to. Two old guys that were busy on YouTube the first time my wife went to pick up parts.
Then, they gave me the wrong parts for my car on 3 different occasions. Three!!!! They don’t know what they are doing! Will never go back to this pace ever again. You shouldn’t either.
Jim was especially helpful. When our windshield wiper broke off during a strong storm, he took the time to help construct an attachment point for the replacement wiper from his stock of parts - thus far, it been more stable than the OEM part. When I mistakenly left my credit card, he contacted my credit card issuer - who relayed the message. Jim mailed the card to me with a nice note. Nice competent folks.
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