I just started working on a truck the gentleman there were so nice they picked all my parts had it waiting at the register for me you could not have nicer gentlemen at a for customer service to help and give advice
I went to auto parts warehouse to find brakes for my truck. I was given back and front brakes. I went to have my brakes put on and they were the wrong fit. I came back to the store to get the drum and not the pads. I was told they didn’t have those in stock. I was then sent to the Copley store where they informed me, I had the correct brakes but I had a large pads on the back so we exchanged. I then went back home to have them put on and they were still the wrong set of brakes for the back. I returned again to my closest location of Grant street to be told they apologize they don’t have the drums I needed in store and sent back to the Copley road store. Fast forward a year later. I need brakes again. I go to the Grant street location nobody made me an account to receive my warranty under, even after all of that. I call into the Copley road location. No one made me an account at that location either even after telling my story to several workers asking for help. Don’t let car parts warehouse get over on you because you are a woman. Woman deserve to be treated, and shown the best ways to care for their cars like mechanics and men as well. Why no account was made for me after five to six runs back and forth to different location is beyond me. I only made the review because why was I punished so many times over. Now I must pay for brakes again when I have a warranty on the ones I have after a year. Building rapport with your clientele base is very important to establishing relationships for return customers.
That's where I get my car parts from they're really good and that's where the garage that I take my car to gets their parts from and for the quality of Parts you get the price is cheaper than anywhere else
The gentleman (D) who took my order was pleasant and nice. Didn't try to upsell me anything. The place seems to have everything you could possibly need.
Don't waste your time going elsewhere, THIS IS THE PLACE TO GO!! Mike was a huge help to me. I had to get new rotors and I got there 10 minutes before they closed. Mike ended up staying over an hour after closing to make sure the rotors he gave me were the correct size, because with my car there were several options. Turns out they weren't, so when I called an hour after close, Mike answered my call and switched out the rotors for me. Absolutely amazing customer service!! Not to mention their prices cant be beat.
Great prices and service, their catalog system seems a bit wonky I've gotten more than 1 wrong part from them because their system lacks proper mapping to weed out options. That being said if you can take your old part in do it! These guys won't care that your greasy and/or so is your part.
1330 S Cleveland Massillon Rd, Copley, OHCar repair and maintenance service
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