Big Mike’s Towing and Recovery in
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Address:795 W Hopocan Ave, Barberton, OH, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Towing service
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Website:
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Zip Code:44203
Working Time and Location
What clients say about Big Mike’s Towing and Recovery in Barberton (OH)
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the morals of the place, the ownership, the principle of it is wonderful, they’re willingness to help and be understanding, even better. HOWEVER, the customer service is disgraceful, the ignorance, miscommunication, flat-out blatant disregard and respect is the worst. If you need a tow, or any of their various other services(which is also very convenient) I recommend it 100%, but, DO NOT expect any type of even mediocre customer service. edit: their tow guys are amazing, both that we dealt with were friendly, funny, and the best help
Mar 09, 2026 -
When all else fails call Big Mike's towing. Thank you for the speedy response!! I experienced great customer service, and great communication ( I received text updates ; very cool) high five to John!
Mar 07, 2026 -
This is the worst place to take your vehicle. I brought my buick enclave in to find out why my buick was jumping around and stabilitrak and traction control came on. They didn't fix the problem. But my biggest upset is they said it took all day to fix a rear end issue. I paid over 6,000 dollars and my warranty paid for 3,500 more. But because they didnt fix my buick I took it somewhere else and they said the rear end was never touched. My warranty company was going to make me pay for it but I cant afford 3,500. When I go over even a small bump I can feel and hear a thud. Because im a women no one wants to properly fix my vehicle ive spent 8,000 on this vehicle repairs and I still owe 8,000 for
Mar 05, 2026 -
JD was great. Got to me in a timely fashion gave me a few ideas of what could be wrong with my truck and got it back safely. Would recommend. Good prices and professional.
Feb 28, 2026 -
Tim my driver was was polite and knew his job well. He arrived sooner than expected and got myself and my vehicle to the destination safe and quick. I highly recommend Big Mikes Towing.
Feb 19, 2026 -
Last minute order for Frac Tanks and needed same delivery. Vendor of tanks was booked so Big Mike Towing was the go to and they delivered! Highly Recommended
Feb 17, 2026 -
Super friendly workers, and very responsive. Locked our keys in the car at 10:15pm on a Friday and they made it to us(in Akron )very quickly and got us in pretty much immediately! Highly recommend!!
Feb 14, 2026 -
Our EV died less than a mile from our home. We used Mikes through AAA and the driver arrived and was able to get the vehicle in our garage and plugged in! Not sure what his name was - but thank you again !
Feb 09, 2026 -
JT came to our rescue when we needed our truck towed after running off the road in this snowy weather. It was a unique and tough situation but he was patient, thorough and took very good care of our vehicle. It also helped that he's a really friendly guy! It's not ever a good thing when you need towing services but if ever you do, he's your guy!
Jan 28, 2026 -
BRANDON was OUTSTANDING, in zero temps, got my rogue out of a snow jam. His expertise in resolutions for snow & icy issues were genius. Much Appreciation!
Jan 27, 2026 -
We called because my SIL locked the keys in the car. They were cheap and fast. The driver struggled to get it unlocked but he didn’t give up and eventually was able to pull the keys out for us. All this in 10 degree weather!!! Thanks everyone at big mikes!
Jan 20, 2026 -
I just want to first start off by saying thank you for helping me Big Mike’s Towing! They were very professional and very helpful when I needed them to help me out. The dispatcher answered the phone in a professional way and got someone out to me as soon as possible! I would like to say it had to be within like 10 minutes of tow truck was to me and I was in disbelief how fast they responded and took care of the situation and got me off the road! Thank you to my tow truck driver Timothy. He was professional and very honest and worked in a very fast pace, but a safe. We definitely need more tow truck drivers like you! Your service has went up and beyond measures that you would not believe! Thank you for helping me and my family get home safe safely and getting our vehicle home also! Last, but at least I cannot enough, but I just wanna say thank you so much to your team and I hope you guys have a wonderful day and you and your team have a wonderful 2026 year. It’s only the beginning and it’s a lot more to go. Thank you again from my family to yours. We appreciate you more than you know!
Jan 14, 2026 -
After getting a run around from AAA and waiting 2-2 and a half hours with AAA telling me that can’t help me in the end, Bigmikes towing was my saving grace today! Thank you very much, I’m horrible with names but the driver was very polite and professional made the ride good. We will definitely recommend you in the future!
Jan 07, 2026 -
Brandon !!!! This guy was awesome, I’ve never seen anyone handle a flatbed like him,I had been stranded stuck in the snow for hours dealing with a garbage tow company that bailed just didn’t want to do there job at all. Wasted four hours dealing with them, called big mikes and they were on it in less than 35 min. Brandon this guys is the man and he was quick. I really appreciate this guy. He is definitely pressure !!! This guy deserves a raise.
Jan 03, 2026 -
Unreliable and unprofessional. Scheduled a flatbed for 9AM. Told them I would be waiting in the cold and it was urgent because it was going to be towed by the city after breaking down the previous weekend. They showed up an hour late without a flatbed. Operator at the body shop incredibly rude, transferred on the phone to "Brett" multiple times who was also dismissive and rude "we'll be there when we get there" and "you can't expect everything in this business to go perfect all the time jeez". He accidentally had the owner or manager on speakerphone when he finally did arrive, who was also dismissive and rude, but to be fair, was not aware that I could hear his comments about myself. The missed out on the 3000$ timing chain and throttle body work also. Happy New Year!
Jan 01, 2026 -
The driver who picked me up was very nice, i feel awful cause I don't remember his name. I'm terrible with names. He was even nice enough to give me a ride home before taking my car to the dealership. Very thoughtful. The dispatcher who I talk to on the phone she was very nice as well and very helpful. I would recommend them to anyone.
Dec 29, 2025 -
Needed to have my bosses van towed from my house back to his house. Big Mikes is a one minute drive from my house. They showed up quickly, was very professional and hooked up van in no time. I let him know where to drop it off when he got there. And had no problems at all. The price was way better than the others around my area. Will definitely be using them when I need a vehicle towed. Great job!!!
Dec 28, 2025 -
I had a car that I was scrapping, and when I called for information, the office was friendly, professional and courteous asking a few questions and then quoting a price that I found to be expected and reasonable. I was updated via text when to expect the pick up as well when they were on their way and once they arrived. The driver was also very courteous and took care of everything in a manner that well represented the companies value of their customers..
Dec 20, 2025 -
Today I had the pleasure of getting my oversized heavy work van stuck. And with-in the quoted time frame they were there to save the day. I can say it wasn't the easiest of pulls he probably had today but he got the job done in no time. And lucky me.. still had to go to work. I would highly recommend them and will definitely call them if I end up in a ditch again.
Dec 02, 2025 -
Excellent drivers, and good at their jobs. Prompt, professional, and courteous. Thanks Bob
Nov 20, 2025 -
My car broke down at 5 am on a Sunday and Big Mikes answered the phone immediately! The call was made easy and quick and very professionally by the lady on the phone. My toe driver Josh showed up quickly got my car out of a tricky spot quickly and professionally and talked me through the entire process so I understood what he was doing with my vehicle as he was doing it. It made a very stressful situation not so bad at the end of the day. I highly recommend these pros for your towing needs and not to mention the pricing is extremely reasonable for especially for the top notch service they provide.
Nov 16, 2025 -
Had to have 2 different vehicles towed in the last week, when it rains it pours I guess. I 100% recommend calling Big Mikes if you are in or around the Barberton area, they are very professional and timely, easy to get ahold of and can give quick estimates over the phone. They take both cash and card! Be sure to give them a tip, especially during the cold seasons. These guys work hard!
Nov 07, 2025 -
my e36 unfortunately left me stranded for the first time around 1am. I called Triple A and this is who they sent out, couldn't be happier about how everything was handled on their end. Bob was my driver he gave me multiple calls updating me with when he would be to me, nice laid back guy and super friendly. got my lowered car up nice and quickly and made sure it got home safely to my driveway exactly where i wanted it. hopefully never need a tow again however if i do i'll be calling them directly!
Oct 23, 2025 -
Steven is all around a great person. Very good driver and an amazing mechanic. He saved me multiple times. I will refer you guys and him to anybody that is in need. Thank you again!
Oct 12, 2025 -
Any time we've called Big Mike's, they are on it. First time, Mike answered the phone, and came out himself. Today, Tim came out to tow my son's work truck. He was extremely friendly, respectful, and professional. Ohhh, and he drives my favorite truck, Blaze. We recommend Big Mike's to anyone and everyone. Can't beat their prices either. Thank you guys for all that you do 💜 Stay safe out there.
Sep 30, 2025 -
Absolutely wonderful people caring considerate helpful friendly truly an absolutely wonderful group of people. My driver Brandon was absolutely a gem. Concerned about me and my safety as well as taking care of my vehicle as if it was his own. I cannot say enough good things about Big Mike's towing and his staff. The dispatcher who was genuinely concerned and cared about me and my safety and then Brandon was the frosting on the cake, an absolutely wonderful young man.
Sep 19, 2025 -
Prices are fair. My driver Mike was on time and did a hell of a job. Waiting for someone that was 45 mins. Away is crazy when I felt they could've have sent someone who was closer. But hey I'll give you a 5 star review.
Jul 18, 2025 -
Mike came and was very friendly and accessed the best way to get the job done. True to his word on price , didn't take advantage of what could have been alot worse. Would recommend his service to anyone. Very affordable.
Jul 06, 2025 -
I can't say enough about great service and great people working here! My van was detailed today and it looks like the day I bought it 5 years ago! Beautiful and shiny! Thanks guys and gals!!
Jul 01, 2025 -
Only place in Akron certified to tow Large toolboxes. Highly recommend them. Very professional. Moved my Hubby's Snap On box this morning with care.
May 16, 2025
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