Had an accident they towed my car to there yard they charged me so much that I had to save the money before I could get it out well then I had to pay there fee for storage then bye the time I was able to get the car out which was about a month all together I got the police release went to go get my car and they scraped it they knew what they were doing that's why they charge me so much to get it out they knew bye the time I got the tow bill they would have storage fees so high Rockefeller couldn't.t get it out I wouldn't higher a company like this company if my life depended on it
Brian is awesome. He was so careful, knowledgeable & helpful. We were so impressed. He first tried to figure out what might be wrong with our car, just in case he could save us a towing fee. What towing person would do that? Someone with a big heart is all I can say. We highly recommend this towing company. I catalogued his phone number in our cell phone just in case we would need a towing company again. Excellent service!
Spent a few hours on the side of the road and finally came across Kinneys, called them and they didn’t have a driver available but recommended me to a company local to where I was and they were there in half an hour. You don’t come across many companies like that. Solid people. Thanks again
This towing company is owned by Valley View towing. They engage is deceptive tactics similar to many other towing companies that “contract” with our local cities and townships like Akron, Copley, and Fairlawn. Be warned that they will take your vehicle from an accident without asking the proper owner where they would like it towed. Place your vehicle in their “impound” lot and then began charging exorbitant rates and fees. Again, all without any communication to the owner. When the owner was asked about the charges and fees, you are told “your insurance will reimburse you”. That attitude right there contributes to everyone’s vehicle insurance rates skyrocketing. Shame on these companies for bending to the “requests” of the municipalities to do this to anyone!
An amazing company with amazing people!! I needed my car towed to the dealership for service because both of my rear tires were flat. I called around to a few different local places and left messages and got no answers. Called Kinney’s and they answered IMMEDIATELY!!! Art was my driver and he was the sweetest person. He gave me some helpful car advice and just had great conversation on the way to the dealership. I know who I’m calling if I ever need another tow!!!
Thank you, thank you, thank you Kinney’s Towing and Tim!! I hit a deer on a Saturday evening on 30W in the Massillon area, about 2 hours from where I live in Columbus. I activated my roadside assistance through my insurance which was a headache to say the least. The first company they dispatched did not pick up my car, after 2 hours of waiting they said “they couldn’t find the car” and cancelled the request. After jumping through several phone calls and frustrations with my insurance, Kinneys Towing was dispatched. I called right away to explain where my car was, and that I’m unfamiliar with the area but I did have a pin dropped. The dispatcher was so kind and understanding in helping to locate the correct area. As soon as I hung up, Tim the tow driver called me. He also listened as I tried to best explain where was my car was in an unfamiliar area. He called me once we located my car, once it was loaded and again when he had secured the car in their lot for the night, sending a picture along as well! After the scare of getting in an accident, being away from home and the headache of AI bots through my insurance, a thank you to Tim and Kinneys isn’t big enough! Their kindness and update truly gave me piece of mind! I hope I never need a tow in the Akron/canton area again, but if I do, I will call Kinneys directly! I am so appreciative for their service!!
After locking my keys in my car, I was back on my way not even an hour later. The guy that unlocked it for me was extremely pleasant and best of all, it was SIGNIFICANTLY cheaper than the other places I called. Would definitely recommend.
Brian was incredible! Went above and beyond my expectations. He was almost two hours early based on when my insurance company estimated a tow. Additionally, he offered valuable knowledge on what was causing the issue which aligned exactly with what my car’s dealership concluded. Extremely friendly guy and I 100% will be returning for future service requests. Thanks, Brian!
I’ve used other tow companies in the past, this one is by far the best customer service experience I have had!! From the communication to the handling of my vehicle!! 10/10 would recommend!
Great experience. Opened a roadside assistance claim through my insurance carrier and the tow truck was there to assist within 30 mins. The representative was respectful and very nice. Would recommend. Thank you!
Tony came and got my car with its dead flat tire last night. He was at my house within 10 minutes of me making the request thru my insurance. Easiest tow experience of my life. Thank you!
My car broke down and we were 15 min away from our hotel. I had Progressive get us towed from the parking lot back to our house so we could fix the broken belt. Kinney's is who came out and they were great. They let us know when they were 15 min out and helped my dad get the car dropped off in a direction to make working on it easy. Usually I have had to wait hours for a tow but not with Kinney's!
Above 5 star, prompt response, extremely polite, very careful and respectful handling of my vehicle. Dispatched tow company is picked by insurance, but otherwise, I would select Kinney's for special needs. Thanks!
Adam was very friendly and professional, when my husband's and I , vechile engine decided to die on the highway exit yesterday . He came in a very timely manner and made us feel at ease. We rode with him to drop of the vechile it was a bit of a drive. He's is one of the nicest people I have had the pleasure of working with. I highly recommend him and this place for towing.
I could not have asked for better roadside assistance. On the side of the road with boat and trailer and no transmission fluid, Kinney’s Automotive and Towing service came to my rescue. The flatbed truck operator was a master of his trade. With minimum area to work, both during onload and offload, Drew nailed it, and I mean NAILED IT! In all respects, his operational tasks were diligently and masterfully performed. It was a treat to watch a professional at work. In the cab on the way to vehicle offload, Drew was a most helpful and personable companion. Thank you Drew for a difficult job exceptionally well done!
I have had one of the BEST experience with Kinney's towing! The service was quick and smooth. Adam was very understanding and listened to the issues that was going on. I really appreciate the Kinney's Towing and I will be using them in the future if I need them. I would suggest that you reach out to them as well in your time of need you will not regret it!
Great experience! Our car slipped off the driveway with all the ice and I called for help getting it out of the mud and snow pit we created as a result. I wish I got the name of the guy to give him credit, but he was super friendly and helpful and had us back in business in a few minutes. Thanks again!
I have had 3 dealings with this place in the last few weeks 1st and 3rd time the driver's were great friendly helpful and I would use those 2 driver's again. The 2nd driver from this morning gives other tow truck drivers a bad name. He was a jerk from the moment he got on-site. When he got to our house he called my dad and when he told him where he needed to drop the car he just hung up on him. His attitude absolutely sucked from moment one and if I ever called back for a tow and he showed up I wouldn't let him help me.
Had an unexpected car issue while in Norton. Scheduled a tow through my insurance company. Kinney's was on site in approximately 20 minutes, had my car on their flat bed and towed to my preferred destination in less than 30 minutes. Very professional, helpful and fast. Highly recommended.
Great service! Drew arrived quickly and safely loaded my vehicle onto the tow truck and took it to the destination. He helped me get the truck into neutral and he provided me with photos of the truck when it arrived, disconnected the battery, and put my keys in the drop box. Excellent service, thank you Drew!
My son’s car was stranded at the intersection of 6 corners at Chapel Hill with a dead battery and bad alternator. We couldn’t even put the hazard lights on and was afraid someone was going to come over the hill and hit it. Our insurance company told us that it could take up to 2 hours for someone to come tow it. Never being in a situation like that we were not prepared on how to handle a car that we couldn’t even put into neutral to get out of the way. In hindsight, I should have informed the police or at least left a note, but we didn’t. We left and not long after the police came to impound our abandoned car. Drew from Kinneys showed up and talked to the officer to had already called for their own tow truck that would have cost us hundreds of dollars to get our car back. He saved us from a lot more expensive than what we were already in for. It’s refreshing to run into good people who do their job well! A+++ service!!!
I recently had an exceptional experience with Kinny's Towing with a tow driver named Adam. When my car wouldn't start, I filed a claim with my roadside service. Within just two minutes, Adam from Kinny's called me and was already five minutes away from my car's location. Although I wasn't with the car at the time, Adam reassured me that he had experience with push-button start vehicles. He offered to see if he could put the car in neutral on the flatbed truck without needing me to return to the car.
Ten minutes later, he called back to confirm that he had successfully secured my car and was on his way to drop it off at the shop. Throughout the entire process, Adam was incredibly nice and understanding. This was the best customer service I've ever received from a towing company. Adam's expertise and outstanding service truly went above and beyond—I believe he deserves a raise for his excellent work!
I was stranded at a rest stop at night, with a vehicle that was undriveable. My insurance company' roadside assistance connected me with these great people. The gentleman who called me to say his driver was enroute, asked to make sure I was safe, and assured me the tow truck be be there asap. The tow driver then called to say it would be less than 30 minutes! What a huge relief! And then the dispatch called back to ensure that I had heard from the driver. Great service! 10/10 - when the driver arrived he was courteous, and efficient. These guys made a really bad night so much easier. Thank you!!
I had a sudden towing need and Kinney's was on-call for my roadside assistance. They were the best experience I've ever had with a towing company: they kept in contact, giving me updated info as I needed it and my driver, Adam was great! He got my car on his truck with such easy professionalism and his friendly personality was just such a great perk - especially when you're getting your car towed, you're not having the best day! We got to the dealership in record time during rush hour no less, and Adam was the perfect driver - I can't recommend him or his company more highly. My car was handled perfectly and we made the best out a situation no one really wants to be in. Thanks Kinney's Towing - I will definitely use your services in the future!
So, I just had my motorcycle towed after she had a hiccup..from about a hour away from my home..arranged through GEICO roadside assistance…first, the driver that showed up to assist me, I forget his name and I apologize!! But I do remember that he has a ‘06 Ultra Glide Harley.. anyways, he was an absolutely fantastic representative for your company!!! Truly a professional and really took the time to do the job right!! I am truly grateful for your companies assistance today!! I would recommend you to anybody and everybody!!!!!!
The wheel fell off my car and somehow, the tow truck driver was able to get my SUV on the flatbed without causing any further damage. He truly had skills. Highly recommend.
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