This is by far the worst conglomerate take over. When Fenix took over multiple yards I was worried, apparently, rightly so. I was transferred from Texas to Florida to Michigan.. I WORK IN OHIO, I called the "Ohio" location, 30 minutes from me.. how in holy hell did I end up transferred around the literal country?? 42 minutes of back and forth. Then to get slight grief from the MI counterpart b/c I am frustrated.. asking which number I called.. like I called Texas.. seriously with that?? This alone make me not want to call Fenix every again, for anything..
I called this business to order an engine for my Jeep, and the experience was terrible. The sales rep was rude and hung up on me twice. The first time, I thought it might have been a dropped call, so I tried again. After explaining my needs the second time, the rep hung up on me again without explanation. This was by far the worst customer service I’ve ever experienced at any parts store. I would not recommend doing business here.
If I could select zero stars I would! I have dealt with salvage yards and parts suppliers for years, this has been by far the worst experience I have ever had. I found a tailgate advertised on car-part.com that fit my needs perfectly. Said it was at the Fenix location in Canton, great 40 miles away. I called the number posted on the ad, some guy from a salvage yard in New York answers and tells me he can’t ship body parts.. I tell him I’m trying to buy a tailgate from Fenix in Canton Ohio, he transfers me to that store, phone rings and rings for 20 minutes then disconnects..
I try again same story elevator music then their spiel about how wait times are less than 30 seconds bla bla.. Then 10 minutes later disconnects..
I go back onto car-part and try the Live Chat feature nobody responds.. I’ve wasted enough time that day I had things to do.. The next day called again , same story no answer elevator music then the message about the wait time being less than 30 seconds.. Then elevator music then disconnect.
. So I try the live chat again, finally after 15 minutes someone replies.. I give him the stock number of the part ask if it’s available, Yes it’s available but it’s at our Columbus Ohio location, not what the Ad said but fine, I need it urgently I will drive to Columbus 150 miles away. I will send you a payment link, fine, paid, got receipt, done..
Will call when tailgate is pulled (takes a whole 10 minutes max to pull a tailgate) Hear from them the next afternoon, tailgate is pulled and waiting in Columbus. Fine, drive 2.5 hours in the rain to the Columbus Store.. I give them the invoice number, they give me the pick ticket, I go to get the part, it’s the wrong tailgate.. They tell me that’s what was ordered by their canton store, so you will have to contact the sales rep from Canton store to remedy the situation. I showed them the one I ordered and asked is this one here? Yes that one is here but we can’t do an exchange it has to be through the sales rep that sold it to you. So I try to call the guy in Canton that sold it to me, straight to voicemail 3 times.. I asked if they could pull the correct tailgate now, since I drove 2.5 hours and I would just buy it and straighten out the refund later. They said Sorry, nothings quick these days it could be tomorrow or could be next week..
At that point I’d had more than enough and told them just refund my money! (Which is supposed to be on my card in a few days, if they can get that right)
This is supposed to be the largest auto recycler in the country yet it’s run like two kids with soup cans on a string! Unbelievably Horrible Customer service! I will NEVER buy anything from this FENIX again and I will tell every person at every race, show and shop how they treat their customers!
Ian was a great help he lowered the price of the part and made things right. The part (pickup bed) was perfect they even made a stand to sit the bed on which made loading onto the trailer easy. For any big parts like this I will definitely check here first. My only complaint is fenix parts needs to be closer build a couple in Pennsylvania.
Had the pleasure of working with Nick at fenix parts. Located a fender for me and updated me with the progress. Part ended up being damaged but he did his best to find me a comparable. Ended up not getting the parts from them but the experience was more than amazing. Please ask for Nick if needing help!! Beyond great employee!!
I had a really hard time finding a driveshaft for my F150. after calling around and checking out some junkyards I couldn’t find one that wasn’t bent by forklifts, but Derrick was able to find one from another state and it shipped within a few days. Thanks again. The place is very clean. Nice everybody’s wearing uniforms the opposite of what you would expect from other salvage yards. The first price was really high, but I thought I had found it somewhere else or cheaper. They did end up negotiating with me on the price. Road
Steve was very helpful. There was a misunderstanding about where a part should have been sent, but they were eager to make things right which speaks volumes about the quality of the business. Highly recommend.
Sent the wrong part for me to pick up. Waste of a 3 hour round trip. DO NOT buy anything from them without photo confirmation of the correct part. When I was in the office they were also dealing with the incorrect engine being sent to another customer.
Had the exact part I needed and at an affordable price. I needed a drivers side mirror that a jack wagon hit while having dinner in downtown Massillon. Called a few places and the dealer just for the glass wanted $470 and if I needed the housing would be over $800. These guys got me the entire unit for 1/8 the price.
Thank you guys so much and everything works perfectly.
Not cheap but part was perfect and they even let me look at it. Not like other junkyards, they will damage your part and not care to have you look at it.
InvoiceNO. 270270 I have been buying parts for many many years form many junkyards no one has been able to get it done the most professional way And the fastest way shipped over to our business called in at 1:39pm November 23 paid on the 24th at 10:30 AM at our doorstep before Thanksgiving wow happy Thanksgiving
I bought a 2021 ford transit engine. Brian gave outstanding service and was very attentive, engine was flawless, delivered on time. I have a salvage yard and love doing business with professional and good people as Keiffer is. Definitely recommend!
They had the best price by far on a part I was looking for. Half the cost of a lot of the competitors. Shipped the part quickly and safely. Would not hesitate to look here again. These guys are extremely honest and helpful
Over the past year I have bought 2 motors 2 transmissions for a g6 and one for a cougar. NONE OF THEM HAVE WORKED! they claimed they were tested but they all were trash right after being installed. This has cost me about $2500 in fees from having to pull and swap so often. Only reason they get two stars is cuz they are nice but their products are COMPLETE TRASH!!
Great place. Checked item online then gave them a call to verify. Paid over the phone and picked up. They had paperwork ready and helped me load my part (a van door). They were careful and made sure my part left in good condition.
Very helpful and knowledgeable in finding the part I needed. Customer service was great and they stand behind what they sell. I would not hesitate to buy from again.
Got my parts in a timely fashion and at a reasonable price. The staff was friendly, helpful and prompt. I will definitely be going there again the future.
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