What clients say about Rush Repairs & Recovery in Clyde (OH)
Follow up cuz I can respond to the response. You guys didn't have to have attitude at me all I did was apologize. And no it's not the stretch of the truth no it was my fault kind of but no need to have attitude which you guys can't say you didn't. Honestly I appreciate what you guys do but damn. I didn't need that. You guys got snappy at me I didn't get snappy at you. So a tow truck was called at around 6:10 am and I didn't come to your office till about 8 right? Thats 2 hours. I was in your office for about a hour. 8-9 I was in your office Edit: didn't know you could edit the review after response. How am I supposed to respond to your response? Update: The business responded by saying they 'hope I don't need help in the future,' which perfectly sums up their lack of customer service." 😂🤣 Btw wasn't talking about calling you guys? When did I even bring that up? You are just being passive aggressive which explains my review lol. You were saying I'm lieing which is not true. "Stretching the truth"
I don't know if I should rate this a 1 or a 2. I mean I was stuck downtown Clyde my car broke down and the first thing he said to me was "are you disabled" 😭 I mean you could have worded that better. If it was said to the wrong person that could be bad. But me I just laughed it off. It was the skinny guy with the beard and he drove off on me and didn't even say anything to me. He had a call for a lady who ran past a stop light but didn't say anything and drove off of me without saying anything when I still needed towed. He could have just put my car on the tow but he drove off and didn't see him like almost a hour later. He could have communicated with me. Which is kinda rude NGL but I didn't take it personally and when I was in the office they got kinda snappy and was like "you could have communicated with us" in a rude tone. When I thought you guys were gonna take me to work. So I mean I don't know what was your issue but I'm sorry guys. Okay. I'm sorry. At least you guys did your jobs but the customer service was terrible and the towing took forever. Like 2 hours. Just was disappointed on the customer service part.
First time customer. Won't be the last time. Had a bigger job than originally expected. Radiator hose was compromised, and turned out head gasket was as well. Rush went above and beyond in every aspect
I have had my car in for work four times over the last 6-8 wks. The last time was because of a coolant leak after having had the water pump replaced with first time in their shop. I called yesterday afternoon to inquire about status of my car which was going to be worked on either Tuesday or Wednesday, since i had not had any communication and after being placed on hold was eventually told they just finished working on it. I asked what had been determined and was Informed the thermostat housing needed replaced due to "dry rot" (my car is a 2009 so wear & tear expected) but why was this not addressed when first serviced? I seriously doubt it deteriorated in a short 6 week span of time. I am also extremely frustrated that I explicity wrote on the drop envelope "request estimate for repairs, please" this most recent time in their shop. I never was contacted to discuss source/issue with coolant leak; nor was I informed of an issue with the battery which was replaced w/o my consent. I was aware of corrosion on left terminal which was there the last time my car had been in for service and makes me question why if a serious issue it was not discussed so it could have been addressed at that time? Three gallons of coolant and almost 2K later, I am glad to have my car back so I can go about living life, I have no intentions of ever needing to open the gate to retrieve a vehicle from your fenced lot in the future.
I needed new hinges for my bucket truck tool bed cabinet doors. They fabricated new hinges and installed a new latch on one door. They were prompt, and the doors work as they should. Paige was professional and answered all of my questions.
I live in wood county but I'm working on a construction project in clyde. My truck broke down at the job site and needed to be towed away and fixed. I knew I wanted to use a local company but didn't know who. After googling auto repair shops in the area I decided on rush repairs and recovery. They towed it out the same day but said they couldn't get it in the shop for a week which i was ok with that. Not a problem. They called me the next day and said it was done. You can't always believe negative reviews. My experience with rush was amazing and a very reasonable price. The lady who I talked to on the phone multiple times was very professional and respectful. No complaints from me. Give them a call.
They must do only road services or expensive repairs. We came to them to replace a tire on a semi trailer ( we had a spare ) they said we have no time to do it. I understand they may be busy but I never had an issue to replace a tire before on any other shop. It’s 15 minute job . We have our own shop and we never turn around anyone who need simple 15 minutes job. This is just our experience with this shop.
Update : after I left them 2 star review the owner of the shop called us and threaten our workers at the office yelling using coarse language , saying he will call DOT to find our truck and punish him and sue us for something:))
Third time my car has leaked oil after this company repaired it. I got told that it's not their fault that the oil filter housing keeps breaking. When we took the car to another shop the oil filter wasn't even tightened properly. When brought up that this would be the third time they have attempted to fix the issue and not done properly the manager was rude and even stated he didn't know what my problem was. Very poor customer service.
Needed to get my truck repaired here twice. Both times they were fast,friendly, and had the parts to complete repairs on the shelf. Less expensive than most also.
These guys TO THE RESCUE today!! We broke down in our RV with a broken leaf spring. We are not from around the area and had NO idea who to call. They came RIGHT out and assessed the situation. They thought they had the parts at the shop so went right away to check. They did and had us fixed up ROADSIDE within an hour!! Such NICE guys! Professional yet, real, and honest! Very reasonably priced too for a mobile repair. If I could give them 10 stars I would!!
If you want your vehicles fixed and fixed right at great prices this is the place to go! Smartest mechanics around and can fix anything you need fixed! Fast service and the best quality of work you will find in the area! No one does it better than RUSH!!
We had a missing cylinder on our motorhome. AutoZone recommended them to us.we went there expecting to wait several hours before our motorhome would be fixed. he told us it would be at least an hour and a half before he could get us in and apologized. He actually had us out and on the road in just over two and a half hours. Their pricing was very reasonable and they were very accommodating. I would recommend them to anyone.
Had to get tires taken off of a grain wagon so i would be under height. Very nice and respectful people and only charged me for the half hour it took instead of the full hourly rate.
After being in an accident rush showed up with their flat bed within 12 Minutes of being called.... Take out there just as quick as the police arrived. They helped me through all the steps of the process that I needed to go through and were very kind patient and thorough. They have also worked on my vehicles through the past and I would recommend this awesome company to everyone. Their prices are extremely fair and they are very quick at completing jobs. I always walk away satisfied when I use rush!! An excellent business with staff that actually care!!!
Attention highway drives.. for road service never ever don't call them the charge you a lot with no reason. Please try another road service. You guys know truck driver working hard to saving some money. If someone cheat truck drivers they are mother fuker 100%
I would give a zero if you had that as a rating...took my heavy truck for brakes made it a mile had to return because brakes were locking up...$1000.00 plus another $400.00....after.... 6 months later go figure head gasket...they claim they can fix it. Quote me $1200 for repairs end up being $2100. Won't run at start up the claim now I need a computer. I SAY NO DEAL..they told me to get out of there place... called me name and told me not to come back..Place in my eyes...won't be around long...no we will have our day in court.I RATE THIS CRAPPER A BIG "0"
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