What clients say about Robinson's Collision Center in Richmond Dale (OH)
DO NOT TAKE YOUR VEHICLE THERE! My husband wanted to give the business to someone local after hitting a deer. They had our truck there and sat on it for 2 months. We called and they stumbled over excuses. The adjuster called and got the same. They finally sent it somewhere else to have certain things done that they could not do and low and behold we find out it's totaled. It's been 3 months at this time. Never again!
If they had a zero star rating I would have used it. They had my car for 12 weeks after an auto accident. Just kept saying they were working on it. Said it was hard to get the parts needed. After I got it back I knew it wasn’t working properly so took it to my dealership for another opinion. They were appalled at what had been done or not done. The car sounded like I was driving a truck and there were warning lights on the dashboard that they didn’t fix because they said didn’t know what they were for. The dealership wanted me to take it back to the collision center but at that point I was so upset I didn’t want them to have it even one more day. This isn’t the entire list of what they did to my car. I spent 3,000 in rental car fees and another 2,000 to the dealership to fix what had been left undone. Do not even consider this place
My unfortunate encounter with Robinson Collision Center can only be described as a complete nightmare. From the outset, they sent the wrong vehicle to tow my RV, causing me to miss a scheduled service appointment elsewhere. Despite this rocky start, I decided to give them a chance to do the repair, but it proved to be a grave mistake.
During the towing process, the chain let loose, putting my life at risk, and only quick action from their son prevented a potential disaster. Once at their facility, I then witnessed an unpleasant scene of the father and son yelling at each other, leaving me bewildered and uncomfortable.
Hoping for the best, I left my RV with them, only to endure an entire year of waiting and broken promises. Their lack of progress on my RV repair became evident, and it seemed they had only one repair person who was rarely available. It became increasingly clear they had no intention of prioritizing my vehicle's repair. It just sat in their lot for a year with nothing done on it.
Eventually, I gave up on them and had to pay another year of roadside service just to have my RV removed from their lot. When it was finally returned, I was appalled by the terrible smell inside the vehicle, a result of their negligent placement of the gas tank. They dumped my RV in a parking lot without the keys, without parts from the gas tank, and left a receipt for the $300 I paid for a $150 fuel pump on the seat, showing no accountability for their actions. I basically paid them two tows and $300 to kidnap my RV for an entire year and destroy it in the process.
To add insult to injury, my cell phone has been receiving their tow requests due to a mistake by my insurance company, causing constant annoyance and inconvenience. I've been getting calls for their tow requests for months now and I just hang up. They've probably lost over a hundred tows by now.
I strongly advise against trusting Robinson Collision Center with any repair work. Their unprofessionalism, lack of accountability, and careless service are beyond unacceptable. Save yourself the frustration and opt for a reputable alternative repair center. In my case, I found a reliable place to fix my RV and received the service I deserved.
What goes around comes around, and it's evident that Robinson Collision Center has earned the consequences of their actions. Don't let them be a part of your story.
I had to call and get my semi pulled out at 5am I had gotten stuck.. The wrecker came right out and had me out in no time . He was very professional and knows exactly what he is doing . Price was very fair all things considered. Must give these guys a 5 star rating .
This place is the worst. Thieves. Crooks. And the large lady behind the counter has thr nastiest attitude. She threw my i.d at me and refused to explain why I was being charged for 2 days storage. Threaten to call the cops on me because I told her she's not my mom to be telling what to do. gave me two different prices and then rushed me when I had to get another check because she told me different price. Maybe it's different for some, but judging by thr comments if you like me avoid these people. Hills have eyes vibes.
This bigger white woman at the front desk is racist. She tried to tell me I was getting smart w her employee when clearly I was asking a question. She took my I.d and threw it at me. Charged me for two days of storage even though they had my trailer for less than 16 hours!!. These people are thieves and they have a deal with the owner of the local truck stop where scam and tow. Probably split after hours. DO NOT COME HERE. You been warned.
If you have any choice, please go with all others first. They took 3 days to replace a trailer hub. They have just one great mechanic who does all the work there, even towing, while you wait. Day after day. The lady at the front desk is rude and disrespectful. They charge for things and services never rendered. We work hard for our money.
This place worked with me at a very hard time in my life. Helped me the best they could. The lady was especially nice and caring. I would recommend it to anyone.
These thieves have a conspiracy with nearby truck stop to extort money from out of state truckers by towing dropped trailers and unattended trucks. As soon as next prey is chosen, towing executed with military timing precision - my trailer was towed within half an hour, even tho it had air line lock, and besides towing truck they had to bring service pickup next. Timing suggests they been running this for years, and, since local law enforcement turns blind eye on it, many more truckers will be entrapped and extorted their hard earned money.
These guys are crooks, Charged $2000 for a 70 mile tow. Their pricing structure is borderline criminal. Agreed to refund $500 , then stralled for moths and eventually renegged completely.
Look elsewhere or you will be sorry
