What clients say about Pine Tree Towing & Recovery in Caldwell (OH)
I want to take a moment to sincerely thank Pine Tree Towing and Recovery for their kindness and professionalism during a very stressful situation.
On March 16, 2026, my son was traveling to college when he was involved in an accident after hitting snow in Ohio. He was in an unfamiliar area with no family nearby, and naturally, I was extremely worried. The tow truck driver was not only professional but also genuinely caring—he made sure my son was safely dropped off at a hotel so he wouldn’t be stranded while we figured out our next steps. That meant more to me than words can express.
Every time I called the company with questions—whether it was about their location or next steps—whoever answered the phone was always polite, patient, and clear. That level of customer service is rare these days.
Today, I received a piece of mail from Pine Tree Towing and Recovery, and inside were my son’s Social Security card and his gas card. I was honestly amazed. In a time where people often overlook doing the right thing, this act of integrity and kindness really stood out.
Thank you for going above and beyond. You are truly good people, and it shows in the way you do business.
I witnessed a wreck in Caldwell OH involving a tractor trailer and a SUV. I had to swerve out of the way to avoid the tractor trailer that turned on its side. My van was stuck in a deeply snow covered median. Two gentlemen from Pine Tree towing got my car out of the median. They were very friendly and calming for me and my daughter. They are heroes in my book. Absolute professionals working quickly in the freezing cold and snow. THANK YOU PINE TREE TOWING!!!
They came, plug it into the computer of the truck, don't solve anything, not even figured out what's wrong. They request to be paid in advance and they don't accept card payments!! If you don't have Zelle, you can't manage their services, and they don't even give you advance notice. So they missed out on a $1000 service for 18 miles (very expensive by the way), for not accepting cards payments in 2025. Can they be any more stupid? (I don't believe any of the positive reviews).
Courteous, quick and gave us a fair price! Chet was kind and capable! We had a blowout on the interstate right past Caldwell at 10pm. It was raining and cold! Chet was so friendly! He dropped us at our hotel and took the car to Mike's Tire Shop, who is also awesome! Five stars! Thank you! ⭐⭐⭐⭐⭐
Great people work here. They took care of me in one hour. Nobody else was gonna help me with tire blowout . Pine tree Towing is the place to go in this area!!
OMG! There are great people in this world and some of them are right here at Pine Tree Towing and Recovery! We were traveling on Interstate 77 and our 5th wheel broke a leaf spring. Thank you West Virginia turnpike;(
We called Pine Tree and they dropped everything to assist us. Sometimes God puts you in a position to find the silver lining. Thank you Pine Tree Towing and Recovery for all you did and do. CHEER ON!
They did a good job. 1 star is for the price they charged. Why is 1.5 hours labor charge is must? Which is $225, and the labor itself took 30-45 minutes? I hate road services that tries to rip you off as much as they can when they can.
After a quick phone call, they were out to get a tire on my truck in less than 45 minutes. Service was prompt, friendly and professional. Highly recommended!
EXCELLENT JOB!! Came to the 19mm on I-77 N and got our Navigators Truck # 129 along w/ The Bobster (driver) up and rolling again. Fair price, quality work and a good attitude = 5-STAR!
Prompt service, seems to be a standard practice. Courteous and professional service with top notch equipment and good operators. Absolutely the company to use in Marietta, Ohio. Very reasonable rates.
Service from this company sucks...only 45 minutes from their shop and still takes over 2 hours to get to us...when they show up they come in a roll back to service a tractor trailer...that guy not able to take care of problem so they call for a tow truck that should have came in the first place was told it would be 60-90 mins, 2.25 hours later it shows up...wasted a whole day with this company.
