What clients say about Harlan's Auto Care in Canfield (OH)
Great experience! Had to have my radiator replaced. Harlan Auto offered a little lower price than the dealership with a much better warranty. Dealership was giving a 2 year warranty but Harlan offered a forever warranty. The fact that they offered a courtesy vehicle for me to take to work the next morning while they replaced the radiator was EVERYTHING. Dealership wouldn’t give a loaner vehicle. More places should understand that people can’t afford to miss work while their vehicle is getting fixed. Also liked that I wasn’t talked down to because I’m female which happens frequently at the dealership. Shook my hand, looked me in the eyes, and thanked me for my business. And when I picked up my vehicle the next day there was a “thank you” cookie sitting on my dash. Very nice touch. Wouldn’t hesitate to take my vehicle there in the future.
Vehicles will fail - it is a matter of time. Harlan Auto has worked through a problem that we were experiencing on our son’s car. Being an older car, fixes can be challenging. We only needed a safe car through his college days for 2 years.
Harlan worked WITH us and we were able to come up with a good and safe solution. I would rather invest the money saved for my son for his next steps in life than put it into a car that he would only be shortly selling.
Way to go Harlan Auto. Finally, a place where they strive for customer satisfaction.
These guys are the best of the best. Very friendly and very great explaining what needs done., including the price it's going to be .
They have courtesy pick up and drop off and the drivers treat you like they know you.
They do there repairs on a very reasonable time.
I would recommend Harlan for repairs for anybody.
I give them a 5 star
A very happy customer.
Harlan's Auto has always treated me fairly every time I need something done to one of my vehicles. I really appreciated the fact that I could take my car the same day I was concerned about a major problem. The people there are awesome as well.
My experience at Harlan automotive service Actually started by a referral from another car dealership that stated they were the best at solving the electrical issues I was having with my vehicle! The young man I dealt with Peter Glowe advisor was very specific in everything they would do to rectify the problem and the estimate he gave me was the price charged and was very kind and compassionate in dealing with a brain injured veteran and answered all my questions and concerns, and the problem was resolved. I would give them five out of five stars and and now have a new place of service to take my vehicles for all their service needs!
I had a multitude of things needed to be fixed on my Subaru, they did a full examination of the vehicle and emailed me the diagnosis of everything so I could review it all and make my decisions of what I wanted to have them work on. We went over everything together pretty in depth, communication was great throughout, and they even gave me a loaner vehicle while they did all the work. I could not recommend an auto repair place more than Harlan’s. Thank you.
We had a heater issue with my wife’s jeep and Harlan’s got us right in to fix the problem. They had the problem fixed at a good price and done by the end of the day ! The staff is great bunch of people..
Great quality work! Professional, reasonable & friendly service. Went above & beyond to help with tires & brakes. Very fortunate to have their repair shop in the community. Highly recommend!
I had a timing belt changed in my Honda Pilot along with several other engine upgrades. I found this business to be reasonable , friendly and professional. I would recommend this business to anyone. The
I took my Toyota sequoia to Preston Toyota in Boardman for a slow leak rear tire. $290 later they replaced 2 of the sensors out of the 5 that are on that car. They were only 3 years old. The original ones lasted 16 years. Who am I to argue. All I wanted was the tire fixed and the flat tire light to go out. After I paid the $290 service at PRESTON TOYOTA IN BOARDMAN they told me that they could not make the light go out because I had 3 other aftermarket sensors in the rest of the tires and I would have to replace them all. That was going to be over $400.00 to replace the sensors just to get my flat tire light on my dash to go out. I did not buy there bull. I than took my Toyota to Harlins and they were able to synchronize the new Toyota sensors and the ones that they put in three years ago. The light is now off. N/C. Took them 30 min. After that, I called JOHN the Service Manager At Preston Toyota of Boardman and asked him Why there Techs could not do the entire job. He said that he would look into it and call me back. That was 3 weeks ago. I don’t think John At Preston, Toyota Of Boardman is going to call me back.
Dave G
I had a oil change done there and they were very courteous and professional very comfortable waiting room the price was right would definitely go there again.
Harlan Auto exceeded my expectations. A friend recommended them, and I’m really glad I listened. Their customer service is top-tier, and the quality of their work matches it. They stand behind everything they do and make sure the job is done correctly. I appreciated how clearly they explained each step so nothing felt confusing.
Prices were a bit on the higher side, but that seems to be the norm these days and the workmanship here makes it worth it. This visit earned them a new loyal customer. Thank you to the entire team.
Very prompt, an got the car in, fix out in a timely manner. Provided a loaner car while mine was getting fixed, so I was not having to rearrange appointments. Price was more than expected but that's inflation to blame. Just glad it was quick turn around. Will recommend services to others.
In the past i have always taken my older Camry to the Toyota dealer.I was told I needed significant repairs to the steering.Having seen the Harlan commercial on tv I decided to take my car to them for another opinion.i waited in their pleasant waiting area while my car was examined.Their adviser ,Peter,took me into the shop and introduced me to the technician, Justin.With the car on the lift I was shown the various issues requiring attention.I was given a detailed estimate and returned at a later date to have the work done. I was given a loaner vehicle to use while the extensive repairs were made.I found the shop to be exceptionally clean and will be back in the future for oil changes and routine inspection of my car.
I recommend Harlan to anyone needing a fair,honest and very knowledgeable auto repair shop.
Excellent customer service. Clean and organized shop. Express service. They got me out in last then 3 hours. I had some electrical and software issues. Highly trained and knowledgeable mechanics
So this was sent 5 days ago after receiving a message asking how My service was and as bad as the service was there follow up was the same! Terrible! They never responded! When I have talked to neighbors they said never take your car there there prices are the highest! This is so disappointing! I can’t believe they didn’t respond and truly provide service! I won’t be going back!
I am shocked at what you did and don't admit it! I drive into your establishment with a small gas leak! You wanted almost $3000 to remove the gas tank and repair the fuel lines! I said no that was to much money I will pick up the car. When I left there was a 1/4 tank of gas . I didn't make it to shields and raccoon road and the car ran out of gas! It was gushing out of the car. I was able to get gas, drive to the gas station and put more fuel in it and while I was getting gas there was literally a stream of gas coming out of the car! I was able to get it home and it took almost a 1/2 a tank of gas! The service guy Peter said they didn't do anything! Well you had to, I just 2 days earlier drove to Akron and Cleveland and back and the car had a small leak! Not a gushing leak! This is absolutely terrible!
Yes, I had a great experience considering we're talking about car repair. Cringe! I called and they were able to squeeze my car in for a diagnostic workout. The check engine light was on and I had to be in Akron next day! They checked it out and promptly called letting me know the results! It was the thermostat! The parts were acquired, the repair was made. First thing in the morning they picked me up and I got my car back. It was that quick and easy. And there was a cookie on my dash. Surprise! The garage was clean, everyone was friendly, the complimentary ride home and back was a bonus! I found them by their commercial on TV and received a coupon in the mail. I am grateful for the good work done on the car and fast! Thanks Harlan's Autocare!
They did a great job on my car. They replaced the timing chain, still under warranty so no charge, the belt tensioner and a sensor. Plus they had a loaner car available. Two other garages couldn't take care of the check engine light issues but they did. And very hospitable. Thank you guys for the thorough work.
New to the area but neighbor recommended Harlan’s. I had to get my front brakes done. Called on Friday and got in on Monday. They took time to show me what they found once they took the wheels off. I agreed on some of their recommendations but not on all of them but they were fine with that. They did what I agreed to and the price was honest and competitive. No price gouging here! Plus they were very friendly and had a nice waiting area. I definitely recommend!!
I recently had my older vehicle serviced here and was thoroughly impressed. The staff was very honest about what repairs were necessary, and I truly felt I was given a fair price. I’m especially thankful they found an issue that could have been potentially dangerous—it gave me peace of mind knowing it was taken care of.
The waiting room was comfortable, and I really appreciated being taken back into the service area to actually see what needed to be replaced. It’s rare to find that level of transparency.
Everyone I interacted with—from the front desk to the technicians—was incredibly friendly and professional. I would 100% recommend Harlan Auto to anyone looking for trustworthy and reliable service.
I went here for an oil change after a recommendation from a friend, and also due to the convenient location to my gym right next door. Ended up getting some additional services done (brakes) and the experience was great from start to finish. I am a Customer Service manager, and I can certainly say their team does a great job of keeping their client informed and at ease. I absolutely love the ability to make appointments online, and the online portal I've just accessed that shows my car service history and explains with detail the services received and other recommendations for the vehicle is phenomenal. What an awesome idea. They have got themselves a new regular client, and I will be recommending them from here on out! (They also left a treat on my dash when I picked my car up and it made me smile!)
Edited to add: Reached out to Harlan Auto last minute when I couldn't book an appointment online for a weird sound my car was making and they fit me in immediately and took care of the issue same day so I could get back on the road. From start to finish, Christine was incredibly kind and personable. Happy to have found Harlan Auto, a mechanic I can trust.
I tend to rate a business with my “grandma test”. Would I recommend them to my grandma? The answer is YES. I’ve taken multiple vehicles there and they have always been very fair on price, straight forward and honest, and quick with appointments! It’s nice to leave a business and feel like you were respected and treated well.
Everyone from the service advisors to the techs were very nice, knowledgeable and answered all of my questions.
Also, as an added bonus- it’s VERY clean there. You can tell they take pride in what they do. They offer refreshments and snacks, everything smells and looks great. Great place, highly recommend.
I have a vintage custom Ford F250 in need of an oil change.
Harlan brought it into the front bay and I watched as they changed the oil. They took great care in their performance. I’ve had work done on my Hyundai Sonata. I will continue to use Harlan for all my auto repairs.
Harlan’s Auto Care is the most professional and efficient shop I’ve ever used. They communicate well and are very thorough in their assessments and diagnostics of my vehicles. Their shop is pristine and organized. I won’t trust my auto maintenance and repair services with any other shop in the area. I've now added my 2003 Tomb Raider Rubicon to the vehicles being serviced and repaired by Harlan's
One of the finest repair facilities in the Youngstown area. Great job on identifying my issues with my vehicle, the cost of repair, and also other issues that need addressed with my vehicle. My vehicle was repaired to my satisfaction. Communication was awesome with Harlan’s online communication system allowing me to decide what I want addressed now and what I do not want addressed at this time. Also a huge plus, Harlan offers courtesy transportation to and from home, which is a real need in my case.
Harlan’s is definitely a 5 star repair shop. I highly recommend them for auto repair.
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