Triple A sent me a tow from them, that was the best driver I ever seen tow my WRX. Arrived within 5 minutes of request, quicker than an uber. I’m very particular about who tows it. I wish I would have gotten the drivers name, ill most definitely be using them again for future tows, I seen a lot of guys tow my Rex and never seen one so confident in it and quick with it, at the same time doing it with ease.
I then received a text from my mechanic telling me he checked the camera and he placed the vehicle perfectly. Pickup and drop off were perfection, hands down the best driver thats towed my Rex thus far.
Thank you.
Tow truck operator was very friendly and so was the person that answered phone at 8:00 pm. They charged a reasonable rate. Would use again -- hopefully not needed.
Lady who answers the phone has ZERO empathy and is rude. Waited over an hour for a tow truck after being told it’d take 15-20 minutes after already waiting 30 minutes. Called her back to see if an ETA was possible and she told me another 10 minutes and had an attitude the whole time. Im not sure how she was hired or has a job at this place still since Ive seen other reviews complaining about phone etiquette too. Not impressed and glad I called a different tow company. Not hard to be compassionate and have empathy for people who are stranded on the side of the road and stressed out already. Id like to say I had NO attitude with her what so ever and stayed very respectful the whole phone call.
There was some kind of event going on at YSU. My daughter parked in Taco Bell parking lot and went inside to the restroom as she is newly pregnant and has morning sickness. I was already on my way to her. I pulled in and her car was already gone. Maybe 5 minutes. Another tow truck driver was already booking up another car. I went to lot, he JUST dropped my daughters car and said I need $140 cash! They didnt even go inside to look for an owner!!!
Totaled vehicle was towed here. Went to get things out. Was told I needed title first. Had to get key for safety deposit box to get title. Wouldn't let me look in car for key and clown said it wasn't in the car. After getting a duplicate title I showed him how the keys were in the car. Hope their sight gets better some day.
The lady that answers the phone is so rude. When trying to get your car back she just talks to you with no respect…I repeatedly asked if my car was here she wouldn’t even let me know if my car was at the location…keeps hanging up on me just frustrating I will make a complaint as well with the better business bureau as well worst experience ever hold these rude people accountable please….
Miserable people! Have court order and police release and they let my friend entrance to get stuff out of vehicle but it’s in my name and when I went (six times ) not one time did they let me in to get the set of keys I left in vehicle! Miserable people!
One of the WORST towing agencies ever to exist. My mother was in a wreck and they preyed upon her, and strong armed her into ludts towing her vehicle to their own lot! She was told “this is how we do it!” When I went to get her vehicle out, counter lady goes “yeah it’s this amount of money!” So I come back in about 2 weeks asking to see an itemized bill sheet, CRAZY now it’s only $200 to get my vehicle out? Interesting! She also told me “glad you picked it up we were going to crush it next week!” Hahahaha yeah alright! Please do not use this towing agency, get yourself a chain and pull it yourself if need be, I’ll stop by to assist if it means another vehicle doesn’t rot in ludts towing lot!
BECARFUL DELAING WITH THEM THEY ROPPING PEOPLE!!! The one in Youngstown, The gentleman changed price on us!!! First it was $500 and then we called to pickup the car he said $800!!!!!! we tried to talk with him, but, he's rude and kept hanging up.
I give this place zero stars if I had to. Stole my car without consent and trying to steal my car and charge me a lot of money this place is a scam. They wanted 1435 for a mile tow
Not a very professional business! One of their drivers picked up a suv down the street from my house.
And then proceeded to use our Devils strip right next to the driveway in front of our house to turn around, and half in the driveway.
TAKES 2 weeks to come half ass fix their drivers mistake.
And leave the biggest rut to fill full of water of water and now freeze. And then tried to act like their driver never did it at all!!
Just shows the unprofessionalism and laziness of this company.
Probably a decent company to deal with if you work directly with them. But if they show up at an accident scene to tow your car, be ready for a stupidly expensive bill. I don't know how that's legal, but it's in Youngstown, so.....
Arrived very quickly which was so appreciated because it was freezing outside! Extremely efficient and kind. Definitely a postive in the unfortunate circumstance that had occurred.
I called them and they sent someone right away. There was gonna be a delay ( due to an accident) and the dispatcher called to let me know! Such a great company!
The tow truck driver Anthony was the nicest, most helpful person imaginable. He made me feel at ease in a highly stressful situation. Highly recommended!!
These guys were great. I needed a long out of state tow, late on a sunday evening. They worked with me to what I feel like was a fair price (it was a long tow, so it wasn't ever going to be 'cheap') and had the right size of truck there quickly, with a great driver, who got my truck where it needed to be without any issues at all.
I hope to not need these guys again, but if I'm in Boardman area and need a tow, I know who i'm calling. The only ones who actually answer the phone.
Excellent response time, especially for a holiday. Price was more than fair in comparison to other big names in town. These guys charged ⅓ of what the other companies quoted us and made good on an ETA that was half as long even though their location was actually further away.
The cherry on top was the personable and professional driver that came out to tow us. We needed a medium duty wrecker to get a dually towed and backed into a narrow driveway on a narrow street. He got it done on the first go, no problem.
They are trying to charge my sister a fee of $300 to retrieve her Personal items from her totaled vehicle! The Ohio law clearly states in section 4513.601 “(4) Upon presentation of proof of ownership, which may be evidenced by a certificate of title to the vehicle, a certificate of registration for the motor vehicle, or a lease agreement, the owner of a vehicle that is removed under authority of division (B) of this section may retrieve any personal items from the vehicle without retrieving the vehicle and without paying any fee. The owner of the vehicle shall not retrieve any personal items from a vehicle if it would endanger the safety of the owner, unless the owner agrees to sign a waiver of liability. For purposes of division (G)(4) of this section, "personal items" do not include any items that are attached to the vehicle.”
Within normal business hours. We will be filing a civil suit, contacting an attorney and reporting them to the PUCO if they continue on insisting she needs to pay a fee before she can retrieve her personal belongings.
The boardman location was a Nice welcoming entrance. She was very nice and helpful. She answered our questions & got us on our way. The tow guy at the scene of the accident was helpful & informative too.
They've always given prompt service and are very professional at the crash/tow site. I am less impressed with the office staff. We showed up to get items out of a vehicle in impound. No hours are posted on the front door so the assumption was that Ludts was open. Workers were clearly visible by the inside back door smoking. I called and asked for assistance but was ignored. Had to call to find out that the impound is closed on Thursdays. Please post your hours!
Came out to pull my Chipper Truck and Chipper... No problem and fair price.
Another company wanted to charge over $200 dollars, Ludts $140.
GREAT JOB LUDTS!
Towed my motorcycle after the chain snapped, super friendly driver and took care of my motorcycle. Was worried they'd damage it but they knew what they were doing.
I had to have a car towed from my residential garage and Ludts Towing was incredibly fast, kind, and helpful. I was even late to meet them at the house and they were patient and understanding.
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