Around July of 2023 to took my chevy malibu to Tom's. No fuel pressure was the issue. Paid a little under 700 for a fuel pump installation. The next day it was returned to me I didn't start, apon towing it (at toms cost) they said nothing was wrong, come pick it up. My car then worked for a week and then died mid drive. Another tow back to Tom's later and after waiting a week they said it was a faulty fuel pump and they would order one, another week of it in the shop to wait for the part. A month after having the keys put in my hand a 3rd time it dies again. A mechanic from Tom's came to look at it and said "if it does this just hit the fuel pump with a 2 by 4" and then left. It now will not start at all, hitting it has stopped working all together. Now instead of making things right, I was called a basturd, told they fixed it and ill have to pay the tow, and that if I don't like it to go elsewhere. If you want a repair you have to strike to get to work then go to Tom's. Dishonest work. If you can't fix something after 3 ties you should not be in the business
These guys are the best! Took my car there some time ago! I had some noises up front! Tireman,just put all new suspension parts up front! The guy at Tom's test drove it, came back, tightened the bolts on the struts,that tireman, just installed! Noises gone! They never charged me! I told Tom, If I ever needed anything done I'd give them the work!
Fast forward. New parts only have 20000 miles on them and they're shot. So, I call around and couldn't believe the prices! Belle tire wanted 988.00, that's with parts and alighnment! Tireman, which I'll never go to again, wanted 150.00 per side plus parts and alighnment!So,I bought the parts and was going to do it myself,then I remembered Tom's! At this point I just want it done so, I decided if he could do It I'd give him the job! They got me in, after taking me home, I'd say about 9:30! 11:45 they call, it's done! 😳So, They came and picked me up and took me back to the shop! At this point I'm willing to pay whatever! I go in and ask Tom, how much, he said, a buck twenty! I told him,he must have made a mistake, that's to cheap! I was so happy,a tried to give him more money and he refused! Just don't find people like them anymore!
Just an amazing shop. These people can fix anything for you vehicle at a great price. I could not be any happier that I found this shop many years ago. Great people at honest prices.
My experience with Toms Automotive was top notch. I would highly recommend this buisness for all mechanical work. I thought I needed a water pump but service needed was for a timimg cover gasket, timing chain, an also since older vehicle with high miles I decided to replace the water pump. Also a belt tensioner was needed. The wires on my radio had shorted out an fried so Brian the Mechanic who is owners son, found a used one an replaced that for me. Also there was an annoying squeak in motor an serveral times had other mechanics try to fix with no luck but Brian fixed. I will continue to take all my vehicle problems to Toms I believe they are a trust worthy buisness they are fair an honest. If you have an issue with your vehicle go see Brian at Toms Automotive .
Needed a crank sensor installed on my 2000 Jeep...(hubby a mechanic but wasn't able at the time to do this job himself) ..not only was that crank sensor bad, but they found the cam sensor faulty too..had both replaced within a few hrs at a really affordable cost..Jeep running great again!
DO NOT TAKE YOUR CAR HERE! I paid over $1800 for transmission repair and I came out with my SUV having more issues than I took it in with. It took forever to get done and my V8 engine runs like a V6 plus AC lines were cut and rear heat lines were crushed and now I have to pay to get those fixed. They just assumed I would pay extra to get AC done and cut lines without even asking me first. Beyond frustrated if I could give 0 stars I would.
Terrible service. Had an issue getting my car to start. Was stalled in this area and wanted to use a local shop. After leaving the car, and a couple hours later not hearing from them, I called to check the status as to not keep them waiting on me. I was told it was the battery it’ll be ready in 20 min and I owe him $240. When I arrived to pick up my vehicle mechanic told me they can’t seem to find the problem and the owner told me he doesn’t have a crystal ball so he can’t tell me what’s wrong. I asked if they would need to keep my vehicle over night he said, without explanation, “Just plan on it.” After not hearing from anyone at all I decided to call around 10am (the following day) to be told they think it’s because my key was broken and it may have a sensor that doesn’t allow the car to start. But he doesn’t know that for sure because somebody in the shop only saw that on the internet. When I came with a new key the car started right up. I asked what can do I owe him for his time he proceeded to tell me, “Hell yeah you owe me something we spent 3 or 4 hours trying to figure that out. I want $130 bucks.” $130 because it took him nearly four hours of changing parts out only to watch a you tube clip that told him it was just a broken key fab. I have no problem paying for a persons time, but the fact that he didn’t use any parts or provide me with any information or ask what I wanted to do since he was at a loss trying to solve the problem, makes me a bit skeptical of the price. I would have taken it somewhere else, to someone who had a better understanding of my vehicle type and could get a solution at a faster rate and cheaper price. I asked if I could just buy the over priced battery he was going to install since he wanted so much money I might as well get a something out of it. He wasn’t having it. What a joke. I tried to take my vehicle to a local shop and got treated with nothing but disrespect for their shortcomings. Just incredibly rude through out the entire process, I only asked to be informed so I could take it else where if needed. Never contacted me once and acted as if I was a nuisance for calling to check the status and see if I needed a different mechanic or take it directly to dealer. What a rip off. Terribly rude service. Highly recommend never going there. Ever.
Tom and his employees are very courteous and his prices are fair it's hard to find a place that has great service these days but Tom's Automotive is an original
Hands down the best repair shop I've ever been too. Their mechanics are top notch and extremely thorough. Within a hour they had diagnosed the issue ordered the part and installed it to get me back on the road towards home. Thank you guys so much.
I was visiting from out of town and car failed to start. I made an appointment and they were prompt with availability. Their price for the fix was phenomenal! I highly recommend this place to anyone who is a local, or out of town visitor! Brian was awesome! Tom, too!
they took great care of my father in law when he came from out of town for our wedding, they gave him one of their personal cars to use for the night and even gave him an amazing deal on the repair. it was an internal engine issue so i was expecting it to be much more. im a diy mechanic so i was nervous for him when he had to take it in i normally would have been able to do it but i was on my honeymoon. thanks tom's automotive.
Best place in town for HONEST & DEPENDABLE auto work. I've had everything from tires mounted to oil change to brake work and timing belt changed. They do it all!
Tom's Automotive on Woodville Road is NOT to be confused with "Tom's Auto Repair" on Lagrange, whom I will NEVER take any vehicle to.
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