What clients say about Ankenbrandts Towing garage in Maumee (OH)
I will never be back. This is a very unprofessional auto shop. I first went to another shop to get my issue fixed. Then came here for a second opinion. They kept my car for over 24 hours and did not call me at all to let me know what was wrong. Instead they worked on it and then I called them finally to see what was going on and they told me it’s done. I was shocked and blindsided to be charged what I was and to not even be told about it first. That first time I came in to get the issue fixed I was charged close to $400. Months go by and that same issue occurred so I went back and they kept it for hours again without telling me what’s going on. I had to call them again to see what’s going on. Again they did the work without telling me. I was not told any cost over the phone. I went to pick it up and they charged me $100 but on the papers it said $80 so I said something to get $20 back after being overcharged. A few days go by and my check engine light came on again. I was not going back there. I really can’t afford to continue getting charged without the issue getting fixed. So I went somewhere else and they let me know the issue before fixing it and said the shop before didn’t know what they were doing. This could’ve been avoided if they diagnosed it properly. But no they wanted me to keep coming back keep spending money and still not properly getting to the bottom of what’s wrong with my vehicle. I’m pretty sure doing work on a vehicle without letting the customer know is illegal. But what do they care as long as they get paid. Being defensive and rude when you make a mistake is not a professional way to run a business.
I’m a Canadian and I was traveling through Ohio when I pulled up to a gas station. I drive a diesel pick up truck and at the speedy I mistakenly put in ethanol flex fuel instead of diesel. Therefore , after fueling, I didn’t make it very far and I had to pull over on the side of a shoulder on the on the highway. Ankenbrandts towing was there immediately to get me off the road. Dropped me off to a Hotel. Offered to pick me up when my truck was done being repaired the very next day! Thank you to both the Tim’s appreciate the service I received!
I bought a car from them as a 21 year old female. 2016 Chevy Malibu for 5,000 CASH. (4,700 plus tax) Mind you they did work on my previous car that a nonprofit paid for. (For foster kids that emancipated out the system ). So Tim was well aware of my situation. He even personally knows the family that runs the non profit . So I thought it was a great idea to buy a car from them. Anyways I brought it back the next day it had an oil leak. I actually had like 2 concerns I texted Tim abt. He had me bring it by. PLAYED IN MY FACE. Took me in the back and showed me my car and said he doesn’t see oil leaking. So I had took it to a friend that’s in school to be a mechanic and we had did a 3 way call after my friend looked at the car and my friend had told tim he was dead wrong. Tim had me bring the car back and put a whole different engine in it. Bc of this oil leak. When it was “done” not even 2 hours later I had drove it to valvoline for them to inspect it. I had got stuck in reverse. And had to literally shut the car off. They did send a tow truck. But it’s the fact the that it’s been
multiple problems or mistakes whatever you wanna call it. And I have been nothing but understanding and patience. I wasn’t even gonna leave a review but it’s still leaking oil. Oh and they put my caliber on with no bolts nothin or was on too lose and fell off whatever one. Definitely took advantage of me. Do not shop here!! Bad business. Very unprofessional!! You can just tell by the way they respond to the reviews. Hard lesson to learn and a hard one to swallow but don’t shop here!!!
If I could I’ll leave them negative 5. Terrible customer service. DO NOT GO HERE AT ALL. Also “Tim the owner” is very rude and a terrible business owner. VERY UNTRUSTWORTHY!!!!!!!!!!
JD towed our truck and did an AMAZING job fixing an electrical issue. He was really quick about it and got us back up and running in no time. Very good about communicating and all at a great price. 10 out of 10 would recommend!
I have to say I am very thankful for the people I was blessed to have help me with my truck issues, My truck was totally dead with two hours before my shift was to end at work.What made it more frustrating was my truck has a anti theft mode that totally locks everything up so you really can’t do anything.They got to my vehicle quickly and got it back to the shop to diagnose what was going on.At first it was possibly alternator and other issues,but instead of just going with that,Alex looked more into it and found it was the battery and nothing else needed to be replaced.Most places look to nickel and dime you and would of took me to the cleaners,while it was being worked on I got a chance to talk with Tim and Kat in the office and they were both super friendly and informative about any questions I had.Most businesses today treat you like a number,or just a means to make some money,everyone at Ankenbrandts that I talked to were VERY polite and treated me like family.I have dealt with Ankenbrandts a few times this year and this wasn’t even the best part about who they are as a company.As a parent,my worst fear is getting that call at 5 am that something happened to your child.Mine came as my daughter was broke down in a construction zone on 475 by airport highway.She was scared and you could hear semis laying on the horn and flying by her on side of road.When she called Ankenbrandts,the dispatcher made the necessary arrangements and got someone to her in less then 20 minutes.I guess what I’m saying is they care,not about the almighty $$ which does pay the bills,but the customers are important to them.Live local ,buy local if you can.
They fixed my heat! After last winter without heat I'm very grateful to Akenbrandt's for their service. The guys are friendly and explained the service repairs my Dodge Journey needed.
Right to Retrieve Property: Ohio law (specifically Ohio Revised Code Section 4513.61) states the owner of the vehicle may retrieve any personal items from the vehicle without retrieving the vehicle itself and without paying any fees.
If you are going to retrieve property you mines we’ll take the police with you they’ll charge you over 200
I am a tow operator myself and I've never seen a joke more than what I just saw send out a medium duty truck with a customer's vehicle on the back to try pulling out a semi truck car hauler who is stuck not only did he not get the guy unstuck snapped the winch cable on the rollback with a customer's vehicle on the back VERY UNPROFESSIONAL!!!!!
This is a business that has very deceptive and price gauging practices. I believe they have defrauded thousands of dollars out of people for their ‘towing’ fees. In Ohio, towing and storage fees for vehicles are regulated by the state. For vehicles with a manufacturer's gross vehicle weight rating (GVWR) less than 10,001 pounds, the maximum towing fee is $129, and the maximum storage fee is $17 per day. They charge inflated tow fees when lawfully the maximum tow rate for Ohio for any vehicle under 10,000 lbs is $129 and the storage fee per day is $17. They are charging $250 for a tow fee and $35 per day. They are also withholding personal belongings from vehicles that are not a part of an ongoing criminal investigation which means car owners should not be personally assessed any fees to retrieve belongings.
Legally, they cannot withhold the right for car owners to retrieve their belongings. This is considered conversion and is theft under a civil matter. They are not also legally able to charge a fee to retrieve personal belongings or access a car. The Ohio Revised Code, particularly sections like 4513.60, 4513.601, and 4513.61, establish the framework for protecting the rights of individuals to retrieve personal belongings from towed vehicles in Ohio. In most cases, owners can retrieve personal items from their towed vehicle without having to reclaim the vehicle itself or pay the full towing and storage fees. The owner typically needs to present proof of ownership (like a title, registration, or lease agreement).
Moreso, they are quoting different prices for personal belongings retrieval. An employee named Amber quoted my sister $500 to retrieve her personal belongings which doesn’t make sense if the vehicle was there for 3 days today flat tow rate is allegedly $225 and storage per day is $35 that would only equal $330. And then another employee Catherine quoted my sister’s step-mother $250. My sister spoke to the owner and he told her $225 + tax but never explained why there were two different amounts quoted on top of trying to force her into payment by telling her to file a claim with her insurance to have them come assess the vehicle and then have her insurance company tow it to her home.
They sell bad vehicles I’m in the hole $10,700 vehicle started breaking down the very next day and told me to take it to autozone WHEN THEY HAVE A GARAGE!!! Then held my title for over a month they straight scammed me and I and 3 different mechanics believe they deleted codes to sell this truck you have been warned don’t fall for their friendly demeanor
My son’s Truck needed towed recently and Ankenbrandts arrived quickly, they were very courteous and handled everything professionally! Great people, highly recommend!!!!!
Today on 4/11/25 I needed to have one of my trucks towed I called twice first time NO ONE ANSWERED SECOND TIME SOMEONE PICKED UP THE PHONE AND IMMEDIATELY HUNG UP THE PHONE I WILL NOT BE USING ANKENBRANDTS towing any more
Held my Camaro for an entire weekend to make some $$$ off my insurance, avoided speaking to my insurance company or the tow company they were trying to send Saturday to get my car. Had the driver tell me where my car was going, when i told him where it needed to go. I had just hit a deer, was upset, and in hindsight I would have called another tow company, instead of these shady people that the Maumee cops called. There are many tow companies that charge a nice, flat rate when it's Toledo or surrounding communities. Look elsewhere.
Edit: jeez, it's not like "you're on my mind 4 years later"; my original review just seemingly disappeared... Doesn't matter if it was an insurance claim... still affects what I spend for insurance. And, surprise, no one asked me whether or not I had cash. Maybe not, but I damn sure had a credit or debit card.
As a consumer, I share reviews to contribute to the overall picture of the business in question. That's how many choose who they'll work with. Hopefully my input will help anyone else who may be in a very stressful situation not fall prey to the deceptive practices I did.
Ankenbrant's Towing Company provided fast, professional, service in removing an abandoned vehicle left on my property. They walked me through the process and removed the vehicle the same day I called them. I definitely recommend them for any of your towing needs.
I had a flat tire needed to get fixed asap. They came to my and wife’s rescue within 20 minutes towed truck on flatbed to shop and had us on our way in less than a hour! Great service will definitely use again if needed!! Top notch service…
They sold my husband a nice little Honda yesterday for my daughter. Friendly, informative, and most importantly honest. They made everything easy and we felt very comfortable. We highly recommend!
The gentleman who came to my rescue was beyond wonderful! He genuinely cared that I was having the worst day and did everything he could to help. My driveway is shared with the next-door neighbors and is on a cul-de-sac so not the most ideal location to drop a vehicle, but he even put it so that it was in a good spot so we can work on it! The dispatcher was helpful and answered my questions and even called me when the driver’s call went to voicemail! Superior customer service and care!
Had flat tire. Woman answering phone was very polite and responsible gathering information and providing info for assistance by tow truck driver. When he arrived, he offered two options. He was very professional, informative, and very good at his job. Great experience.
The owner let his worker trick me out of $1500 they lied to me and say it said i only had to fix the bearings i get there he say it rod bearings and it’s very simple to fix when he said that im thinking it was very simple i went to Midas and a few other mechanics just for all them to tell me i need a whole new motor got the truck and only drive it for 5 minutes literally and had to get it towed to my house and haven’t been able to drive it since DO NOT SHOP WITH THEM THEY are liars and scammers
Ankenbrandts Towing really helped me in when I was in a pinch! I needed my car towed on a flat bed, and my car repaired ASAP. The mechanics inspected my car, rotated my tires, alignment, charged my air conditioning, changed my oil and fixed my car! They even welded a little spot on my exhaust system! Reliable, fast, competitive, fair pricing. Would recommend! Thanks Ankenbrandts Towing!
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