Fender Benders Collision & Parts LLC in
Dunkirk (OH)

Had a flat tire, they came out promptly and got my spare put on. Unfortunately my spare was flat as well, but nothing they could have done about that. Great outfit, very pleasant driver as well. Highly recommend.

Logan was great! Super respectful and so helpful! There was a delay, but I’m not a Nancy. The roads were horrible and when he wasn’t on time, I was more concerned something happened to him. He contacted me and let me know when he was finally close. He never once used the roads as an excuse. Unfortunately for me, I have needed this company twice this year and the other gentleman we had was also great! Would highly recommend to anyone!

Logan was very helpful & kind. He kept me well updated on my tow service and made sure my vehicle was locked & safe at the requested drop off location.

Logan is a great guy to deal with. He's polite and conversational. Id recommend Logan 100%. He changed my tire with a spare quick. And accurate. He showed me where the nail was that popped my tire. And he told me I need a new tire since the nail was on the side wall. But the nail isn't on the side wall. It's in the tread toward the middle. I patched the hole up and now it holds air. But other than that. Great service

Logan had exceeded all my expectations. He was very accommodating and most of all professional and caring. I would highly recommend him because I am so grateful for his support and services. Many Blessings.

Gentleman who picked up my vehicle for roadside assistance to tow to the shop was very friendly, communicated with me a handful of time to let me know how far out he was and how long it would take him to be here he was pretty accurate on the time that he would arrive. He was friendly he came in knew what he was doing hooked it up pulled it up on the flatbed tied it down and was on his way quickly. I was especially impressed with his use of the word ma'am I see that is a term of respect. I was not displeased with the towing service at all. On the other hand I am absolutely not impressed with Erie insurances roadside assistance. If you are going to include something in your policy, then you should have enough companies contracted with to meet the needs of the customers. I called Erie roadside assistance at 1:42 p.m. at that time they informed me it would be 2 hours roughly Erie did not reach out to me and to tell me anything different until after the 5-Hour mark. My vehicle was finally picked up around 9:00 p.m. then delivered to my shop within a half an hour. In northwest Ohio the temperatures were Sub-Zero today I'm very thankful that I did not need roadside assistance for a breakdown alongside a country road or a country highway. That is a very long time to wait in Sub-Zero temperatures Again I do not believe that was the towing companies fault I believe it is the insurance company that sent them and did not communicate about a delay until after 5 hours

Logan the technician was very polite he acted quickly, efficiently safely and professional. 10 out of 10 recommended. However, the dispatcher Who answered the phone call Was not professional had kids screaming in the background I couldn’t understand anything she was saying. And kept giving me false timing for when the technician would show up. I sat out in the cold for over four hours until the technician showed up

Logan helped make this a very easy and simple endeavor. Getting stranded is never a fun problem but he helped me get my car 1.5hrs away from where it broke down. Great guy, efficient, positive, helpful and knowledgeable

Logan assisted me in towing my car, which was stranded in the middle of the road. When I asked for help, he prioritized my vehicle, although there was no collision involved. Due to an error with the insurance company's automated system, Logan was present to ensure my car was delivered to the correct location. I highly recommend Fender Bender Collision and Logan for their excellent service anytime.

Logan was super helpful! Great service, quick and efficient! Thankful he was able to tow the vehicle the long distance!

Logan was very efficient and friendly! He took care of us while we needed help and got us back on the road. THANK YOU!

I locked myself outta my car at 715 this morning, Logan had me home by 10. He called when he left the shop and then again when he was 10 miles out. He was very knowledgeable and knew exactly what he was doing, got me in my car in about 2 minutes and we even chatted for about 10 minutes afterwards.. I would recommend to anyone!! Thanks again Logan!!!

They had serviced the Tahoe a few days beforehand and I drove to Ada for groceries. When I got started it back up after shopping, the radio acted as if it were possessed!! Think "full blast, shake the windows, feel the beat in your BONES!!" loud, and it would NOT turn down or off- I turned the volume down, it went back up, turned it off, it went right back on. Shut off the engine, restarted it, same thing! Got it to an AM station/static from the Classic Rock station and headed the 12+miles to their shop. They heard me before I pulled up. Took the keys, went out to take a look/listen and of course, it was fine🫤 Thankfully, they had heard me pull up or I'd have died of embarrasment!! There was no charge. They gave a couple suggestions in case it happened again, hopefully it won't! Thanks guys for not making me feel stupid!! My hearing is back to normal🌞 (I looked it up, and apparently it's a known but not very common issue)

Great service from Logan. Was very helpful and tried to help me out with questions I had. They were very busy and he informed me every so often how long it would be and kept me updated. Highly recommend.

Logan was great! Very careful with my car, took his time to make sure no oil got on my tires- overall super helpful, patient and I appreciate his help! @Fender Benders - give this guy a raise!

Well, my experience with FB was great, because they took care of my rental vehicle when I couldn’t get the rental company roadside assistance to help. FB did it in an instant, and with great honesty. I still don’t know what my rental car company is doing. FB was a life saver (stuck in shoulder if 4-lane with truckers going 70 mph 3 feet from my window). Thanks FB.

He really helped me out gave me a ride to a few places to try and help me cash a check to get the parts i needed, and made conversation to get my mind off of my troubles. You have a great employee in him. I’d honestly recommend he get a raise if i could.

Logan was amazing! He explained everything and got my car jumped and running in a matter of seconds. When he arrived he said if he can’t get me up and running then he will wait until I to get up and running and not just leave me stranded. It was nice knowing I wasn’t gonna be alone at 11pm in a dark parking lot if the jump start didn’t work. Thanks again! Will definitely recommend.

Logan was very knowledgeable and new what he was doing. He explained everything he was doing and somethings we didn't know were wrong. Definitely would recommend Fender Benders.

Logan is a very laid back & professional driver

Needed my car towed pretty close to closing time as it broke down the night before. Logan came out and took care of business! Everything was super quick and easy, and Logan was super kind and communicated everything very well. Call Fender Benders!

My son hit a deer and one of their employees who just so happened to be passing by stopped to check on him. He stayed with him the entire time, even followed him home to make sure he arrived safely. Although not needing services we are extremely grateful for his ethical values and appreciate his willingness to help. Thank you so much Logan for your kindness!! You hardly come across a company with such caring employees. Your services will always be appreciated in the future. Thank you again!

I locked my keys in my car today, and my insurance sent Fender Bender out to help. Logan arrived promptly, was sympathetic and courteous, and got me back in my car in less than 10 minutes

I locked my keys in my car last night and while Logan was here unlocking my car an intoxicated stranger approached and followed me. When I let Logan know I didn't know this man and I was uncomfortable he went above and beyond to help move the guy along and stayed with me until I felt comfortable going our separate ways! I appreciate what he did so very much and highly recommend Fender Bender!!!! Thanks again Logan!

Great and timely services! This towing company had given and amazing communication on the situation, while maintaining good customer relationship. Will hopefully not need it again but will definitely use towing company if required

I was away from my car but they were able to help change a flat for me with no problems and kept me updated the whole time. I even received pictures once the job was done to ensure no damage was done. The gentleman I believe his name was Logan, was a great help and very pleasant on the phone!

We got assigned finder benders from our insurance company today. We sat and waited on the side of the road for over two and a half hours for them not to even come. They called and said they were on their way, an hour later we called and they said we had to call our insurance because the guy who was assigned doesn’t know how to tow a motorcycle. The guy had our number and did not call and inform us for over an hour. It was stated it was a motor cycle when we called and when they picked up the claim from insurance. We tried to call the company and the boss is in Florida and will not answer phone calls. I will never use or recommend fender benders. If I could give them zero stars I would.