I don't know how they have anything higher than 1 star. My friend got her car towed and the driver ripped off her exhaust/muffler. When shown the pictures they said she'd have to take them to court. Nothing but pure scum.
I parked in an area and directly asked their driver if he was directed to tow cars in an area and he said no. There was no signage in the area about no parking or private property. But he towed my vehicle. Shame on me for being a trusting person. Doesn't speak well of their integrity, since they directly profited from the tow. That will make me think twice about visiting the City of Cincinnati. It was a disgusting part of town. Lesson learned.
Went to the bengals game , I’m from Indiana my car got towed . When I got to where my car was towed , no business name on building we go back to get car the gate is open also drivers door is wide open window is broken but no glass inside car weird can’t figure that one out all belongings stolen . Worst experience ever , I’m 46 never been towed this place should be shut down !!! See photo..this is what is on their business door! Shady!
Extortionists, the data around this towing service, they have shady individuals who use criminal tactics to find ways to exploit hard working tax paying citizens out if there money. My brothers car was towed while at Cincinnati Bengals game, the car appeared broken into when picked up. While no broken glass found in the car, I believe they made it look like the car was broken into to cover there bases for the stolen items out my brothers car. Read the reviews of this company they have a poor reputation, I don’t recommend anyone in the Cincinnati area to use this tow company and watch out for them they will use all measures to take your money. Avoid using this company.
Absolutely great service, the driver OJ was there within 5 minutes and had me taken care of and out of there within 15. Incredibly friendly operator. Definitely recommend again.
After waiting almost 5 hrs for towing with AAA and after trying to get any towing service to come downtown where I was stranded. I call this service. 20 minutes later Larry came to my rescue! He was fantastic. Jumped my vehicle and I was one my way. I couldn’t be more grateful. Call them first!
They put small signs that you would not see unless you were looking for them at locations they have a contract with and then put a lock on your airline and charge you $200 cash to take it off or be towed. They screw hard working truckers out of their money like this way too often. Not in town often but When I have been I’ve had a horrible experience with this company.
We did not use the service they offer. While at a four way stop, the guy was towing a car and had a car in his bed. He completely ignored the four way stop. When it was out turn to go, he tried to go and we almost got hit, honked our horn and he started yelling. I can’t imagine what their customer service is like. To see a professional driver not understand the simple rules of driving is extremely alarming.
Only gave one star because I couldn't give zero stars. I'm in the bunk of my tractor, asleep after driving from goldsboro, NC., and delivering my load. Felt the truck rocking a little bit but thought it was the wind blowing, until my trailers air line was pulled loose. Then I here someone knocking on my truck, after the air line was pulled. I ask the guy, (that's taking pictures of my rig), if I can help him, and he asks me if I had seen the no parking signs while pointing to the fence on my passenger side of the truck, to which I answered, no. There are no signs on the fence. He then informs me that he is towing my truck. First of all he was hooked up to the rear of my trailer and put a glad hand lock on the trailer. I then told him that I'd have the police here shortly. Once the police arrived, I informed them that I had absolutely no time left on my Federally Mandated Driving Clock, and they told me that if I would just pay the guy he would leave me alone. I told them that I have no way of paying him, and he (Orlando, the tow truck driver), then calls my road service and requested that they pay him, again, for hooking up to the rear of my trailer and putting his glad hand lock on, the price was $150. They were going to pay him but he failed to produce a Tax ID number, and after sitting here for 1.5 hours informed me that he had to still impound the rig because he hadn't been paid yet. I then told him that they needed a Tax ID number in order to pay him and he told me that "there's a new guy at the shop and he doesn't have access to that". This sounds like one hell of a racket to me, how can you send a tow truck driver out at around 12am and make him disturb a guy who's out here trying to make a living, especially during the Covid-19 pandemic, and completely screw a guy out of the sleep that he deserves, making it to where he will end up losing a load because he can't safely drive on 3 hours of sleep. You have got to be the most crookedest bunch of anti-trucking industry people that I've ever had the inconvenience to deal with, thanks for taking money out of not only my company, but also my families pocket as well. And for trying to put people's lives at risk.
This tow truck almost caused not one, but two accidents while towing a white BMW. The driver had obvious difficulty in staying in the lines of the road. Would never use this service - perhaps in the future consider the fact that you have an advertisement on the side of your truck while you're exhibiting your road rage.
UPDATE: Good response from ownership, taking the safety of their community seriously. Raised from one star to five.
They definitely need to train more of their people on how to do the uhaul rentals process, but after what seemed like forever (really, it was about 2 hours) we finally got a truck rented. It is great they are 24 hours a day, but unless they have somebody there who knows what they are doing with the rentals, it will be a pain. But they are primarily a towing company, so I suppose there's that
I had contacted AAA and they sent me a driver from priority towing named Anthony Campbell. By far he is the best tow truck driver I have ever met ‼‼ he went out of his way to be able to get me a can of Fix-A-Flat and air in my one tire. I highly recommend priority towing not only because I had a wonderful experience but because of the wonderful guy who helped me and my 13 year old daughter that was stuck on the side of the road ‼‼‼ Thanks SOSOSOSOS much‼‼‼
I called and they pulled up literally 20 min later . Dominic has me hooked up and on my way home in a matter of minuets. I had to get towed all of the way from cincinnati to Lexington ky . Price was great and Dominic kept me calm and safe the whole way home ! I will recommend them to any one and ask for Dominic- he went above and beyond - thank you
I am not a person who write reviews, but today I had the pleasure of got helped by one of your workers, his name is Ronnie, he helped me towing my car and suggesting me a better mechanic to get my problem done. He drove me there and he made of my trip something nicer, I am really happy that when a problem like this happen there are workers like Ronnie willin to help you and to give the best of him to make sure that you are receiving a great treat. I will totally call priority towing company again if is necessary to get help with my car( knocking wood for my car breaking down again). Once again, thanks Ronnie thanks priority towing for this.
I don't usually write in to voice my opinions, but just had to this time. I was involved in a freak accident in the pouring rain at 6am on the interstate, in which my car hydroplaned at 65mph and immediately launched into a spin across 3-lanes of highway and landed, rear of the car first, onto the muddy hillside, straddling the rain ditch. The car skidded along the muddy hill and nestled just behind the guard rail. I called the police and then AAA towing. The flatbed sent did not have the capabilities to get me out, due to the precarious position, the morning rush hour, and the fact that the nose of the car was touching the muddy ground. Cincinnati AAA then told me this was a “recovery” and would have to send another tow truck capable of pulling me out. About 20 minutes later, a truck from Priority Towing & Recovery arrived, with Ronnie Sweet driving. Boy, after such a horrible morning, it seems that I finally had luck on my side. Ronnie immediately gathered all the data needed and took in all the factors surrounding the rescue of my car. He was confident, reassuring, and matter-of-fact. He told me “No problem, I will get this out for you; don’t you worry”. I watched in amazement as he wrapped a strap around the driver’s side front tire, hooked it to the tow cable, and slowly and methodically pulled the car out of the muddy hillside and around the guard rail – wish I would have filmed it. After pulling it out fully with the front-end tow bar, he turned my car around and told me I was ready to go. I thanked him profusely for all he did and, just as incredible, drove home with a muddy, but undamaged car. KUDOS also to the State Farm Emergency Service vehicle, who alerted interstate drivers of the accident scene (flashing lights) and also blocked the right lane of the highway while this extraction happened. Needless to say, Ronnie and Priority Towing saved the day (2/12/19).
They responded pretty quickly when I needed my car towed to a repair shop. They arrived within their time estimate (under an hour) and let me know when they were on the way. Got my car hooked up fast, even though it needed wheel hooks. They were professional and easy to deal with. Price was reasonable.
They need better employees and professionals. First the tow driver pushed the car (Not My Car, I don't know the owner) in front of my driveway blocking it. Then he proceeded to block my truck on the street after I asked him not to because I was preparing to leave. He blocked it anyway and refused to move telling me I'd have to wait. And unfortunately I had to wait, in turn delaying my scheduled plans. I then phoned in to the office just to be told "oh, well sorry." Bad business and I wouldn't recommend them to anyone!
AMAZING!!! In all our 43 years in business, and all the vehicles we have had towed into our shop, this driver was, AMAZING. You are one very lucky employer!! TY, I can't thank you enough, he saw I (Tari ) was pushing a Jeep and he jumped right in to help me and my husband, because we were making room for the car he was towing in. Then he put the car down, that he was towing and helped my husband to push the car in so that I would not be doing this. If we had a wrecker, you would loose an employee. You are a wonderful person, TY, thank you !!!!
Update... disregard certain negative reviews which are posted by people who hire this company and agree to their rates which are much lower than most competitors. And once they receive service they dont want to pay, which is a CRIME... and then want to leave phoney reviews. This place has great prices great service professional staff and their equipment is newer and well maintained. I myself have used their towing service many times as well as their repair shop, grease monkey garage. I have never had a bad experience with this company and will continue to use them as needed in future. And I recommend them to anyone who needs roadside assistance or a vehicle repair.
I have never received this type of service ever before. The best Tow truck driver was sent out to me. Billy Mitchell was truly my blessing this evening. And though I wish to never have another car break down, but if I did, i would truly hope it would be him to come to the rescue. Thoughtful, caring and goes over and beyond and out of his way to assist you. He is truly awesome at his job. Super hero to me and my family.Thank you Billy Mitchell
Over, Above and beyond Great service. Prices are more than reasonable. Actually affordable. Towing maybe thier specialty, but for me it was more. I had a fender bender. They were able to order my car parts, which arrived quicker than expected. I wasn't able to get too them during business hours due to extenuating circumstnces. So one of the owners made a special trip to deliver my part, he even installed on site. This was way more than I expected!! Thanks guys!!
Fast and reliable service.. I have used the tow service a few times . They have never let me down. We was broke down on the side of the road in walton Kentucky for hours all local tow truck companies had long wait times. One call to priority and they came to the rescue even gave us something to drink. Highly recommended and definitely i will be a repeat customer. Awesome job thanks again..
Best towing company around, hands down! Never in all my towing needs have i EVER had the tow truck show up before the ETA. Mind blown, not to mention the above and beyond service I received. Not only was it super fast, and professional, my driver took my car to the shop I requested, and then took me home clear across town! that's 5⭐ Service if u ask me! Please keep up the amazing work, our city definitely needs it!!
I called priority towing cause I had a flat and needed a tow. They were out to me within 15 minutes. Instead of towing me, to get a new tire, he replaced it with my same size spare tire. He even made sure the air in the spare was good. Great service.
Being a female with small children, alone on the highway, in the middle of the night when my car broke down was one of the scariest feelings I have ever encountered. The experienced driver took care of not only my vehicle but me and my children as well. Fast, reliable, and excellent service. Thank you for keeping us safe! Gena Offenbacker, RN
You want honest guys they're the best! Towed my car about 40 miles for me. They were here promptly, driver was so nice & the owners are great! I wouldn't ever use anyone else.
Very fast response time ,very professional, I was on I-75 North at the Norwood Lateral, during rush hour traffic, and construction .Driver Billy called me and advise me of his Estimated Time Arrival .He was right on time ,Mr.Billy got out of the truck came straight to me shook my hand ,then got me out of my vehicle and put me in the cab of his truck for safety .Was very professional as he loaded and got me 156 miles to the tow destination. Also took me home ,he went above and beyond to make me totally satisfied with his service .If anyone ever needs a tow i highly recommend Cincinnati Priority Towing
This was awesome. Every other towing place was closed, but Priority Towing literally stopped everything that they were doing to come out and help me. The guy that I talked to on the phone was the same guy that came out and gave me a tow. He helped to make sure that everything was safe and that nothing else on my car would be further damaged. On the ride to the repair shop, he gave me advice on what to ask for to get the best deal on getting my car fixed. He was so friendly and stayed with me through the whole process, even though it was a busy Saturday morning. I couldn't be more grateful!
4166 Webster Ave, Cincinnati, OH
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