Highway Garage & Auto Body Center in
Chagrin Falls Park (OH)

Highway Garage has been a lifesaver as someone who up until very recently drove a 13 Year old FIAT 500. They were always willing to work on the FIAT, and they were always able to get it back up and running so I could continue driving it to and from work. It nearly hit 170,000 miles on the odometer when I traded it in, and it being a FIAT probably wouldn't have made it past half that amount if Highway Garage wasn't always there to Fix It Again (Tony?). Seriously though, Highway Gatage is excellent, and I would recommend them to friends and acquaintances.

Let me just state for the record that this place is a CUT ABOVE most other auto repair/auto body shops. I honestly can't even put into words how AWESOME these people are. I had what I'd consider a TERRIBLE experience at Bill's Body and Paint and went to Highway Auto as my next stop in trying to get an estimate for the replacement of my front bumper. From the moment I walked in there on December 3, I was treated like ROYALTY. They didn't consider my truck "beneath" them to repair like the aforementioned person did. He looked at it, took some pictures, and invited me in to put together an estimate. The aforementioned person said he wouldn't be able to get parts and said "It's too old." Well, Highway Auto found the parts in under 5 minutes and then went through exactly what I wanted done and wrote up the estimate. Since I'm alone in life I was going to need to wait for the work to get done at the shop and I also wanted a front-end alignment because I was getting new tires and shocks. So, they put the estimate together, I was pleased, and said I'd like them to do the work. They are an INCREDIBLY BUSY shop (and after my experiences there, it's easy to see why). So, it was going to take A LOT of coordination between the body shop and the mechanical shop to be able to get everything I needed done in one day while I waited there at the shop for its completion. So, I paid for the work right then and there and asked them to just let me know a week or so in advance of when they'd be able to get to my truck. It took over a month before I got it in but they communicated very well and I was not worried in the least. Today was finally the day where I would no longer have to look at my truck with gross Gorilla Tape holding the bumper off the ground!! The expectation was that it was going to take all day so I was asked to bring it in by 0900 and to bring something to do to pass the time LOL. Well, I did. At 12:26 Michelle (the office manager) woke me up to tell me that my truck was done and handed me my key and paperwork with warranty, etc. Before I fell asleep, though, I DID get the opportunity to observe how they were with many other customers and I have to say that they are WONDERFUL. You are not talked down to, no condescension, no rip-off jobs like replacing muffler bearings or turn signal fluid, etc. It was just an INCREDIBLE bunch of people working there who treated each and every customer like Royalty. I am AMAZED and I cannot say enough or speak highly enough how impressed I am with them. They even got a genuine kick out of my T-shirt (F-CAW-F with a chicken cartoon on it LOL!!). I am THOROUGHLY PLEASED with every aspect of this transaction and the work done on my truck and I can only say that I have NO QUALMS, NONE WHATSOEVER, in recommending them to anyone else who needs work done. They did EVERYTHING POSSIBLE to accommodate my needs and unique situation and weren't in the least bit frustrated or upset about my requests. This is ONE HELL OF A CLASS ACT. Do yourself a favor and experience the professionalism and standard of excellence for yourself. You WON'T be sorry you did.

We have used Highway Garage over the years for various repairs for our Subarus including routine maintenance, tire replacement, and accident repair. I would go to no other location in our area for accident repair. The staff are friendly, responsive and make the process of dealing with insurance companies very easy.

I tow for Copart and every time I come here to pick up a car, everyone here is super friendly and helpful!

Justin and the team at Highway Garage treated me with great customer service and kept me informed as to progress and cost. No surprises. Will recommend Highway Garage for their service.

Great job to this team! Keep up the great customer service and hard work you provide! Trusted, clean and efficient! Highly recommend this company for car service. Thank you!

Highway Garage is the most helpful car service organization I’ve ever used. We have a 13 year old Honda Accord that we want to keep forever, and HG is helping us do that!

Had a great experience with my oil change and tire rotation. Everyone was very friendly and helpful. Highly recommend!

I can not recommend Highway Garage enough. They have seen my car the entire time I have had it, starting with her pre-purchase inspection. Recently, I unfortunately moved states for college and had to take my car to a new mechanic. I had an issue with my rear calipers, which were under warranty from highway garage. They went above and beyond, calling the parts distributor and my new mechanic to ensure that my warranty was honored. Thanks to their many, many phone calls, my calipers, brake pads, and rotors on my rear axel ended up being completely covered. They truly are incredible, making sure to take care of my car from 400 miles away! I am forever grateful, and so is my car!

Highway Garage & Auto Body Center is top-notch. Joe was incredibly helpful, knowledgeable, and made sure the job was done right the first time. The service was fast, honest, and professional. I highly recommend coming here for all of your car needs.

I can’t speak highly enough about Highway Garage. This summer we sent 2 out of town families to them for service needs/inquiries. They did not fail - proven over and over they can be trusted and honest. This is how all businesses should operate!

While I don’t love needing to take a vehicle in for body work, it happens. The good folk at Highway Garage are the best. Pretty sure I’ve been engaging with some of these folks for 25+ years. The body work they do is perfection and the level of professionalism and courtesy form each person I encounter is great. This time, Dan Osborn was the estimator. When I came back to collect my car, he walked me out and explained every last detail of work that was done. And to top it off, my car was showroom clean! Inside and out! Highway Garage EVERY TIME.

I brought my vehicle to Highway Garage & Auto Body Center for body work and received outstanding service. My contact at the company, Malcolm, was courteous, efficient, knowledgeable, and highly professional. He continually kept me advised each step of the way. The work done was top-notch, and my vehicle emerged looking like new. Highly recommended.

I had shown up at the last minute and this shop was more than happy to help me out! They were able to buff out some scratches/collision marks same-day within the hour. So incredibly Impressed and will definitely be recommending this shop to Family & Friends! So thankful for the team Bridget & Michelle - You guys are the best!

Other than an oil change this was my first repair at Highway Garage. I received excellent service from Joe. They picked my vehicle up from my office and sent Tony, who was polite and professional , to pick me up to take me back to Highway Garage. I was kept informed and Joe explained everything needed to me and answered all my questions with patience and kindness. I would highly recommend them and plan to use them for any future vehicle needs. Great place , great people!

An exceptional job. Dan took care of everything with patience and precision. He dealt with the insurance company so that everything worked out and for that he deserves a medal. Highly Recommended! Peace.

Recently my Silverado was rear-ended ... after much wrangling with insurance companies, dropped it off at Highway to fix it. Took about a week and I COULD NOT BE MORE THRILLED with the result. The entire crew at Highway was professional, courteous, sympathetic (I was very sad), and turned the repair around in less time than quoted. If anyone asks, I always refer them to Highway and you should bring your vehicle here to get fixed better than new.

I had a great experience at Highway Garage. Denise did an excellent job facilitating the repair. She is courteous, knowledgeable and professional. She answered all of my questions and kept me informed of the progress of the repair from start to finish. The work performed was excellent and was done on time as promised. I highly recommend Highway Garage.

Michelle and Dan were absolutely exceptional! They made the process so very easy! Taking care of everything I could anticipate! They were a network shop for the insured driver who hit me and they made the process seamless! Not only that but they have an enterprise attached to the shop, probably one of the most convenient aspects to this claim! Thank you both for being so kind and caring! Truly, I appreciate you, and I will never go anywhere else!

They are one the most kind, helpful and honest businesses have come across. Immediately solved my issue and was more affordable than expected. A truly customer focused business.

Michelle and Malcolm were awesome to work with. Fixed a dent on my BMW and they did an amazing job. Even put film on the door edge to match what was there. Great people and great service. Don’t hesitate if you are looking for a great collision center.

I recently had the pleasure of having my BMW serviced at Highway Auto Center, and I am thoroughly impressed. The work done on my vehicle was exceptional. I highly recommend Highway Auto Center for anyone needing top-notch auto body repair.

I contacted Highway Garage to fix dents in my car and I'm thrilled with the experience. Malcome was superb and gave me multiple options for my needed repair. He kept me updated throughout, and went the extra mile to ensure my satisfaction. If you need automotive care, I highly recommend them. They've won my trust and loyalty.

Jennifer and her co-workers made my experience very pleasant. They called or texted and let me know everything going on and did an amazing job on my car!!!! Definitely recommend!!!!

**Update: Chad called me and gave me context of the situation. We worked out a remedy for the issues I was facing, and all is good. Chad demonstrated everything you would want in a business owner, and has earned my business back. I’m incredibly thankful to Chad and the team for recognizing the issues and solving them accordingly. I was recommended Highway Auto by family, and the scores of positive reviews speak highly about this shop. However, my experience over the last 2 months has been nothing short of amazingly bad. My truck needed a windshield replacement and new electronics behind the rear view mirror after a branch flew into it during a storm. What should’ve been a 2-4 week process has turned into over 2 months. Understandably, some parts had a week or two lead time, but every time they went to do work they discovered more that needed done. Now, that isn’t a bad thing, but it seems like instead of getting the full picture of the work that was needed by digging into the truck they piece-mealed it. Every time I called after something had been done, there was a “oh we discovered this needed repaired” conversation. Example: My dash was scratched from the glass that dropped down, and when they went to replace it they discovered that glass had fallen inside the dash and that delayed getting it fixed by another couple of days. This is something that could’ve been found and prepped for ahead of time so that there was no delay once the part arrived. The shop accidentally scratched through the clear coat on a bumper, so they needed to take it to another shop to fix that (the lead time on a new bumper was 2 weeks). Last Friday I got the call that my truck was done (finally!), however when I got in the truck there were numerous items that were left uninstalled. The flip-down mirrors hadn’t been installed, in fact the passenger side flip-down mirror had been installed on the driver side so that the mirror was facing the windshield. Next, the hand holds had not been reinstalled and the rear cabin light was not replaced. Tools were still in the backseat as well. When I called this morning, I was told that the rear cabin light had a bent prong so they needed to order a new part. I can all but guarantee that the prong was not bent prior to it being removed since it was working perfectly fine up until this point. It felt like no quality check had been done prior to the vehicle leaving the shop. Now instead of being ready last Friday, my truck *might* be fixed this week. It’s been like this for the last month. All of this said, Jennifer has been great to work with. When I pointed out everything that needed done still on Friday, she was extremely apologetic and they lent me a car at no charge. Looking at the reviews it seems like most folks haven’t had this type of experience, but this has been so uniquely bad that I had to share. It’s unfortunate that this has been my experience, as so many others have had seemingly positive experiences.

These guys go above and beyond for our company. They have taken great care of our fleet since we started working together with them. Highway Garage definitely sets a high standard of how auto shops should be. Fantastic communication. Pick ups and drop off service since day one. Up front and honest and always willing to take the time to explain what they did and how it all works. Great team.

Oh my gosh! I have a 2020 Ram and had a dent from a grocery cart. I did not want any body work so they performed dent removal and wow! So happy. From the estimate, thank you Dan Osborne, to Jason Cavaliere who took the time wash my truck and return it with care, the Michelle in the office and to all at Highway a HUGE thank you! You now have a loyal new client. Terri L. Reed, Sutton Insurance Agency, Aurora OH.