Bainbridge Auto Body Shop in
Chagrin Falls Park (OH)

We highly recommend Bainbridge Body Shop. Dusty and Eric quickly and efficiently fixed a problem with the sideview mirror of my Honda. This is the second time we’ve used Bainbridge Body Shop’s services and couldn’t be more satisfied.

Excellent customer service! Got my car fixed easily and without hassle. Their staff is friendly, approachable and easy to reach. Thanks for the help!!

This is the greatest auto body shop I’ve ever been to!! Dusty was so unbelievably helpful. He went above and beyond to help me. I will never go anywhere else and if I could shout from the rooftops about what an amazing experience I had, I would. For now Google Reviews will have to do!!

Unfortunately my family drives like they're in a demolition derby, so I've used Bainbridge Auto 5 times. These guys are old school, honest and fair. I wouldn't consider going elsewhere. 5 stars.

Highly recommend the team at Bainbridge Auto!! I took my car into my local Toyota dealership because the engine light was on. They identified the problem but could not fix it because the part was on national back order. They quoted me an astronomical price but I figured it was normal for what I needed done. Toyota had no ETA on the part but said I could safely operate my vehicle with the light on. My sister recommended Bainbridge to see if they could help sooner. I brought the paperwork from Toyota (which I forgot had the quote they gave me) and they took a look at it and immediately started calling to see if they could obtain the part!! Dusty spent 45 minutes calling vendors! He found the part and quoted me a price that was a quarter of the price I was quoted at Toyota! I accidentally gave him the tools to over charge me but he chose to be honest! As a female who doesn’t know much about auto repair, I appreciate that he didn’t scam me when given the opportunity. I live about 20 minutes away from Bainbridge but the kind, honest guys at Bainbridge Auto have gained a new regular!

They completed a body repair job on my vehicle but they get one star (should be -5 stars) for being dishonest, deceptive, and not owning up to the damage they did to my car. It shows a serious lack of integrity and business ethics. When i went to pick up my car after repairs were done, there was a four inch deep scratch on the tailgate that looked like it was done with a tool. The deep scratch was not there when I brought the vehicle in to be fixed. They tried to say it was part of the accident and they just missed it, but the scratch was not in the damage photos nor was it located near the damage area. They tried to submit it to my insurance company but they denied it due to the same reasons stated above. It was obvious an employee scratched the vehicle with a tool. They would not admit fault or fix it at their cost so the scratch is still there. I will never go there again and would not recommend them EVER.

Bainbridge Auto Body has been wonderful to work with. As an Insurance Agent I send my clients to them for any automotive repairs they need, and I use them personally as well. Dave, Dusty and Eric take pride in their work and it shows. They are so easy to work with and work well with the insurance adjusters. They stick to the timeframes they promise you to have your vehicle done by. I highly recommend them for all of your automotive repair and body work needs.

I have used Bainbridge Auto On Multiple Cars. They have done work on my BMW. My wife's Bronco had a dent in one of the pillars by the windshield and they fixed that again for an amazing price. I recently went up there to have them look at a truck I was looking at buying I trust their opinions ill drive from North Olmsted out to Chagrin to have them work on our cars or to get their recommendations. Going to have them replace the windshield on this truck next! Its a great family running this business would definitely trust these people they know their stuff. ??

Overpriced and unprofessional. Watching 2 men, one in his 60s and one I his 30s go out of their way to talk the ear off a young woman and completely ignore a customer for 10 minutes. Creeps. $3,000 to paint the roof of a compact crossover !

I came in to get an estimate on what I thought was a door ding on my passenger side door. After looking at it they took to see if they could get the botched home repair I did off. When he returned he explained that it was not a dent all the way to the paint so there was only a VERY small dent where the effected area was. It is so small now you hardly notice it. They did all of this free of charge! I recommend them highly!!

I have used Bainbridge Auto Body for several repairs on both my cars over the past three years. Dusty has been most helpful and courteous, and I couldn't ask for better service.

I recently enjoyed the questionable pleasure of engaging Bainbridge to have a disabled vehicle towed. They were helpful and responded quickly. Eric arrived in short order with a flatbed and cheerfully transferred my ailing machine to my selected repair facility. Though I hope to never see them again they are the people I will call if need arises. My absolute highest praise is well earned.

If I could give a zero star they would get it . If this was the last place on earth to go I wouldn’t go here . Rude , disrespectful, obnoxious and a thief in my opinion. My son had his car towed 1.5 miles because his car broke down . He refused to tow it to the dealership and his shop could not even look at it for 2 weeks . When I complained about being charged $527 for tow he said “ok then I’ll charge you $600”. “I could charge you whatever I want- what are you going to do about it?” If this is how you run your business just remember Karma is a terrible thing and taking advantage of others and being rude and disrespectful to others will return its favor to you .. ADVICE — STAY AWAY FROM THIS PLACE ABSOLUTELY A HOT HEAD WAITING TO EXPLODE ..trust me I understand tows can be costly it’s the way he treated a customer that stands out — REPSPONSE: by no means was there any clean up whatsoever in fact my son helped you — you are clueless and rude — you also had charges on your receipt that were made up just so that your 20 minutes of you time was paid well— just a thief in my view taking advantage of others - I’m certain people will soon realize what kind of business you run .. STAY AWAY

Went to get an estimate or make an appointment for one if they couldn't look at my truck for body damage. I arrived at 2pm and no one was in the front office. The door has a siren to let people in the back know when someone enters. I was looked at by some guy in the back but never acknowledged. I stood there for 8 minutes and no one ever came. Now there was 3 guys in the back and still nothing. I decided to go to highway garage instead as I walked out the siren sounded again so I decided to sit a minute and see if someone would come out but they didn't. Highway garage will have my business from now on. This is the second time bainbridge auto has dropped the ball I also took my wife's car to get a broken lug nut off and they said they were just going to cut her rim into pieces and that was all they could do. Highway garage said no problem and fixed it. I don't know what happened to them but they need to fix it.

Car had a scrap along the back passenger side. Dave looked at it and asked if we had 5 mins to see what he could do with a buffer so he could provide us with a more accurate quote. When he came back he manage to buff everything out with the exception of 2 little scratches that weren’t worth repairing. We asked what we owed him and he just waved us off and said we were good to go. If any other work is ever needed, we will definitely return.

I have used Bainbridge Auto Body for YEARS! My cars look and feel amazing when they are done! Their prices are usually lower or comparable to others around. The service is phenomenal - they keep you updated and also get back to you in good time. Great local family as well!!! Thank you Dave and Dusty!!

Been up to Bainbridge Auto Body Shop a few times now and have had excellent service. I've had some body work done and also had my headlights replaced there recently. Each time I call they are happy to answer all my questions and also get me in quickly. For each of my headlights I just waited and was only there about 15 minutes each time. I will be starting to use them for all my auto mechanic needs in the future.

Bainbridge Auto Body & Mechanical is the best around! There is a reason why they have been around so long and will continue to be around in the future. This family run business is simply the best. My family has been taking our vehicles there for almost over 40 years. I also drove 7 hours to have them double check some work performed on my car that I felt was incorrect, and thankfully I did because My suspensions were correct and as they always have, they corrected the problem and my car drives like it’s brand new. It definitely didn’t feel or drive like that on my way home. I cannot stress it enough, for your safety and your families safety, this is the place to take your car for mechanical repairs as well as any body work. SIMPLY THE BEST!

They always do an excellent job! Whenever I need some place to go they always put in the great work. I live further away and even though it’s 30+ minutes for me I always come to them for their great service! They are the best auto shop around. I had a Coleridge issue awhile back and they fix it within a great time and are honest about other problems. If they notice any problems while I get something fix they will tell me so I am aware for the future if I need to fix it or not. Great company, recommend all the way!

I have used Bainbridge Auto Body Shop several times over the last 20 years. They do excellent work and were recommended to me by the person who did the upkeep of my cars... I trusted his opinion completely. Bainbridge Body Shop has an incredible reputation in our community as well and I felt like they will do whatever at any time they can to help me. They were able to work with my car very quickly and they guaranteed their work for the life of the vehicle! I just feel very lucky to live near them whether it is for a tow or car repair. Dusty took the time to answer my questions which are at times "a lot". He always had a pleasant manner about him.

Great body shop. Excellent work and kind customer service. I had a new driver hit my Suburban on a very snowy day. Took it to Bainbridge Body on a recommendation and was very pleased with the work. They had to replace a front quarterpannel, headlight and housing and repaint the hood and door to make it match. Looks like it did the day I bought it. Worth every penny.

I had some minor damage on the rear of my 2018 Nissan Rogue and I had gotten ridiculously high estimates from two other body shops. Clearly those other shops were just trying to take advantage someone (me) who doesn’t know much about cars. My dad told me to check out Dave and Dusty’s place in Bainbridge and I couldn’t be happier. They gave me a fair and honest estimate and they did a great job on my bumper. Thanks!

I am so amazed and appreciative of the quality care and service I received at Bainbridge Body Shop. I have very little experience dealing with insurance claims and the company I had to deal with was not exactly easy to work with. Dusty Horschler went above and beyond to help me with the insurance company, answered all my questions and made sure that I was respected and not taken advantage of. I doubt he could have treated me better if I was his own mother! And of course the repair done to my car is perfection.

I have never been more blatantly ripped off in my life. Please read!!!! I called and asked how much a 4 wheel alignment costs. They said $69.00 plus tax. I said ok and made an appointment for 2pm. I came in, confirmed the price, and they began working on the car. After 40min they said they cannot align the car. Then they said they can. The tech came back with my car and said the test drive was good. I asked if the car is still pulling to left, he said he can't tell on these roads. He then said the boss told him not to do the rear tires. The boss said the price is $89 for a 4 wheel alignment and that my back tires didnt really need it. He then charged me $64 to supposedly align my front tires. My car still pulls to the left and the tread noise is still there. The blatantly ripped me off. Do not go here. Liars, cheaters!

I've been using them for years on body work when something happens. Great family owned and operated shop. I'm really excited they are now doing maintainance as well. I just got brand new tires on my SUV and brand new brakes. The service was fast and better yet inexpensive. I compared with who I used to do my maintainance and saved me hundreds. Thanks again.

Recently I had work done on my vehicle at Bainbridge Body Shop and as usual I am extremely satisfied with the service that was completed. I have been taking my vehicles to Bainbridge Body Shop for 20+ years for all my collision service needs. The hardest part about having any service done is finding someone that is trustworthy, reliable and will do a great job. Fortunately I have found that place! Whenever the need arises, this is one decision that I do not need to second guess. I know that the work will be done to my satisfaction every time (and that is not an easy task). Also the staff is always professional and helpful. I also just learned that Bainbridge Body Shop has also opened up a mechanical shop. This is great news because I am always skeptical about taking my car in for services to other places and (hoping that they really did the oil change like they said). Now I will have no more worries, the next service appointment I make will be at Bainbridge Mechanical and expect that I will get the same excellent service that I have received over the years. I would highly recommend that you give Bainbridge Body Shop a try the next time you need any service. Marty T.

I took my 1997 Jeep to them and they were so nice. After taking it somewhere else, I decided to try Bainbridge Auto Body on Washington and Snyder in Chagrin Falls. They are knowledgeable, friendly and know what they are doing. They are now my new one and only repair shop I will trust working on my jeep . Dusty, his dad and everyone there go out of their way to solve your problem. And they're very reasonable. I would HIGHLY recommend them to anyone! Anne Mitroff