What clients say about A Plus Towing&Recovery in Fort Jefferson (OH)
They should change their business name to F Minus for the lack of courteous customer service. Rude and condescending over the phone. I used a different company that was less expensive.
I'd go elsewhere if you can. My minor child was in an accident while I was out of town. The policeman called this company... she was charged a tow fee winch fee and labor (a winch was not necessary for the damages) then she was charge milage fee for a 6 mile tow! The whole thing came to over $300!! Thr policeman told my daughter the tow would be about 200 and was given no options, the tow service never spoke to her despite her being on scene the whole time she wasn't given the bill until after the office pulled away from the house.
My fiancé's car was towed by Mark on Saturday June 21. I called Mark on Monday to see what I had to do to get it back due to him being in the hospital. Mark was super helpful and answered all my questions. I called on Tuesday to let them know and I had everything that he needed, just needed to know how much we owed. His wife answered and she was super rude to me. After getting home and looking at the receipt, I noticed that they charged me with a storage fee for June 20th when the car wasn't even there. Mark was towing the car back to my house on June 25 and I showed proof of the day it got towed versus the receipt day and asked for reimbursement for the day he claimed he towed it and he wouldn't give me my money back. Would not recommend using them!
Very friendly service. Help to get the trailer attached to the truck. Went through the details of how the trailer operates. Checked all the lights for us. Good service
Mark was great! My son hit a deer in this area and the local police called a tow truck and Mark showed up. He was thorough, and professional. This was the first time my son experienced anything like this and I'm glad both the officer and Mark walked him through the process.
A+ Towing gets 5+ stars! Mark, Logan, and Beth are the best people ever! Our truck broke down while pulling our camper on I-90, and they came to our rescue! Not only did the do a top rate job at hauling our truck and camper to a place to work on the truck, but they also helped us locate the parts we needed to fix it. They were so personable and caring with whatever they could do to help us get on our way. Treated us like long-time friends. You cannot go wrong with this business. We couldn’t thank them enough!
Referred to me as, “You people.” Yet I’m 1/4 white, Native American, African American, and German. Just of the darker skin complexion. So wasn’t sure how to respond to that pronoun. Told me his business hours were 7am-7pm. But never mentioned his impound lot hours are 8am-3pm when he was well aware of my intentions and inquiry. Constantly said he was too busy to explain things to me. Yet both my unannounced stops. I’d catch him just running around on his ATV. Even heard him complaining about the sun shining to much on 70 degree day w/ a northeast wind.
Very repugnant, biased, unconventional, the south will rise again Christian identity type of dudeski. W/ zero compassion or understanding of human interactions w/ different cultures. W/ the highest tow fees around.
Mark was phenomenal. Went above the call of duty and handled us with great respect and empathy after rolling our vehicle on an out of state trip. Definitely recommend his business!
A+ Towing was the only company that picked their phone up and I'm glad that they did. Mark immediately and promptly assisted me. He got to me in well under an hour and had me on my way. I highly recommend A+ Towing!
Rented a Uhaul trailer from these folks and they overcame obstacles when the Uhaul network went down and got me hooked up and out of there as quick as they could.
A+ Towing was so professional and courteous! My son had a wreck and they arrived within 10 minutes and had the 2 cars removed from the road. I would highly recommend them!
They were very professional all my stuff was in my vehicle not one thing was missing
he personally put my bike in his garage was very helpful in helping me load my damaged vehicle highly recommended good people
This review in reference to the Uhaul service A+ offers (I have had no experience with their towing or roadside services) by far the most accommodating and helpful experience I have had with any uhaul location. It was my first time having to pull a car behind a moving truck, and that kind of thing is definitely not in my wheelhouse. They not only took the time to teach me in detail how to hook and unhook, they asked what my plans where, and offered alternatives I hadn't thought of even though it was inconvenient for them. If they had not taken that extra time, and just let me me be on my way, i would have had serious issues (in hindsight my plan was pretty bad) i would absolutely recommend.
By far the worst towing company I've ever dealt with. They were snappy and incredibly rude with horrible customer service. If you can go ANYWHERE else I highly recommend doing so.
I do not recommend them over the phone it’s one price but when you get there it’s something totally different. They are definitely get over artists & that’s sad for people who are already in a jam.
Wouldn't use them again, didn't leave any paper work, just took the wrecked truck & left nothing. Still waiting on the truck back & or a check to pay since it was his fault. What gives?
Absolutely immoral and the most unprofessional ‘business owner’ I’ve ever encountered. I was with a friend when her car slid in a ditch in a snowstorm. Her roadside assistance was sending a tow truck but Mark (who I’m horrified to now learn is the business owner) stopped and asked if we wanted help. We said thank you but no, his price was too high and there was already someone on the way. He was angry and began condemning the other tow company after he asked who it was. We called the roadside tow company a while later because it was very late and we were alone and they said that Mark had called them and said to cancel the tow.
A disgusting display of inhumanity as well as disrespect for the safety of all those involved, especially his disrespect for women. I highly recommend to avoid A Plus Towing at all costs.
This poor excuse for an individual (I believe his name is Mark) maliciously called the towing company my insurance company hired and told them I didn’t need a tow because he claimed he had already pulled me out of the ditch. He did not. He wanted to charge me $325.00 just to pull me out of a ditch!!!! Not even a tow involved just a winching of what was more like just the side of the road! spent far too much time mansplaining things to me, and was a rude disgusting example of how truly horrible humans can be.
To try to take advantage monetarily of women stranded on a roadside at 2am, then with nothing but evil intent try to assure I would not get assistance from anyone at all because I wouldn’t use his services (highway robbery at it’s finest!) is unconscionable to say the least.
Thank God the towing company my insurance company hired called me to confirm I was canceling their tow service.
Thank God karma will one day give this creature what he’s owed and deserving of.
Stay far far away from this towing company and this man.
Showed up extremely quick to the rescue and gave me an extremely reasonable rate, I highly recommend A+ and give them an A+++ , Will do all my local towing/uhaul business with A Plus.
Guy is a lying scumbag. Told me he would hold my car while i get the title. He ended up salvaging my title to a car that is still registered in new york! Took all my PERSONAL BELONGINGS .DO NOT DO BUSINESS WITH HIM!!
A+ Towing is definitely the way to go! I have used his services several times and regardless of what time of day or night it is he is always there within minutes! His service is fast, professional, very fairly priced and he's extremely helpful with anything you need. Thank you A+ Towing for all of your help and for being so reliable!
A+ is seriously one of the best. My car broke down in the middle of the night around 2am, and I called A+ and Mark answered very fast. I told him what happened and he made it to my location in under 45 minutes. I would highly recommend A+ over any other towing company out there. Thanks Mark for all your help.
Very fast. Very professional and polite. Mark showed up only 25 mins after I called him and took my car to my body shop guy. Definitely recommend calling A Plus and he's gonna be my go to guy from now on.
