I have lived in this general location for over 30 years. While the store soles are a bit crowded, where the store shines is in customer service. Everyone I’ve asked was happy to stop and answer my questions. The store has an amazing array of produce which every item looking fresh. The bakery always has something delightful. There is always an assortment of can goods and staple to choose from, and even things I can’t get from other local groceries. The check out experience is quite pleasant and personal.
On what could only be described as an epic snow day, April and her fellow associates showed up with warmth to serve the community. You could feel it the moment you walked into the store.
What made the day unforgettable for our family happened after we left. When our car battery died in the parking lot, April didn’t hesitate. She raised her hand, grabbed her charging tool, and stayed with us until we felt calm, safe, and confident we’d make it home. In a stressful moment, her kindness and steady presence changed everything.
This is what world-class service really looks like human, generous, and rooted in care. April is the reason Heinen’s feels different. She clearly takes pride in what she does, looks out for others, and makes her community better simply by how she shows up. We won’t forget her, and we’re so grateful.
Good store, butcher will cut meats for you if needed, the people in the fish, keep things looking good...If you don't feel like cooking, they have a cooked food dept...
Quality of produce, food selection and customer service. Definitely #1 grocery store pick in all of Cleveland. Consistent marks across all Heinen's I've been to.
Like family. Getting really pricy. Median price is 7.99. But. This is my FavoritE grocery store. I know where everything is. I don't get tired walking. Great produce.
My favorite store. I started writing all the things that I love and realized I was going to run out of space. Just go and explore. Try the bakery and deli first?. The staff is very friendly and helpful.
This is not the cheapest place to shop, but you get what you pay for. The produce is excellent. The fish is always fresh (get there in the morning for best selection), there is a good selection of dairy products for a small store. The staff are superb. Always smiling and helpful. I also know they give their workers good pay and benefits which is important to me and my community. The store is always clean. It is the place for my weekly shopping.
I love the produce department. They sell this organic orange juice that tastes just like it would if you were to bite into the most tastiest orange in you life. You also get coupons at the end of your receipt for special offers.
Going to the Heinen 's in Shaker Heights gives the feeling of being surrounded by friendly familiar faces. The workers are always helpful. They greet you, offer help and are always friendly. You see the same faces which is rare in this day and age to see consistency amongst employees.
Heinen's consistently delivers a delightful grocery experience, and this location is no exception. Their product selection is exceptionally well-curated, a testament to the excellent taste of their buying team. Each store, including this one, is remarkably well-managed, ensuring a pleasant and efficient shopping trip every time.
I went Heinen's today for their Gumbolia soup but they were out and it was an hour wait for more. So I went to the prepared foods counter and there were dry rubbed wings. I never saw wings there before. Ever. I got 3, should've bought a pound. Outstanding. So good I will be back for more tomorrow.
Customer service is always good, store is clean and stays stocked. Yes it is kinda pricey but the quality of the produce and other foods are worth it. Husband loves their coleslaw he highly recommends.
Our first time here. Large variety of some foods I never even heard of. Plenty of organic and vegan options. Prices can be high so just know the differences between here and other locations. Clean. Employees nice. Everyone seemed to be in a hurry here though.
I absolutely love their Spicey Crab Salad, and Suchi, which is made fresh daily. The turkey avocado wraps and fresh made avocado dip are a must. They also have a Juice by the name of Wonder Beats. I love the one that has the vegetables in it. The store is clean and the cashiers and service are excellent.
This Heinens is clean, well-stocked, and very convenient. They dont have a huge selection, and their prices are quite high, but the service is excellent lines ate generally short / manageable.
Great for a quick swing-by to get something you need or like that they have; not so great for large, monthly shopping. Overall, very good.
I love this Heinens, I really do. Great products, prepared foods, and produce is always fresh. I don’t mind spending the extra money to shop here. I wanted to leave feedback privately but I couldn’t find the website to do so without a code, which is not on my receipt. But please, please, train your cashiers to package groceries better. I have tried multiple different cashier lines and clerks and they consistently put soft things on the bottom of the bag that end up crushed. Or, they package items haphazardly in the bag. Today I noticed this happened again, (tomatoes and produce were underneath multiple cans in the sturdy bag I brought) and an employee gentleman came up to help bag groceries and I saw him roll his eyes when he looked into my bag and thankfully repacked some of my groceries. Therefore I don’t think I’m being dramatic when I say this is a consistent problem and not acceptable. Please train your employees better or advocate for the customer to pack their own groceries. I’d be happy to do it myself in a way that makes it sustainable for products to come home still edible and undamaged.
This store is very neat and clean. The staff is friendly too, but I don't shop here for much of anything because of the prices. There are decent sales at times though! The produce always looks fresh here. The store is in a good location and is easy to walk around - it isn't overly crowded. I'll be back.
Heinen's is great, especially if you're tired of eating the same things all the time...like me. I go there when I'm desperate for something different. I've attached pictures of some of their unique products: heinen's Turkey goat cheese burgers, heinen's chick pea burgers, and more. They are also a few expensive products there such as the small piece of pork featured in the picture I've included; it's more than $30. The store is well organized and most of the staff is nice. Oh, obviously, there are very vegetarian friendly!
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