Knapp's Madison Auto and Towing in
Lakewood (OH)

I inherited a car that failed an echeck test despite this and its age, I was hopeful that it would last me for a year or two with a bit of maintenance. My encounter with Knapp in Lakewood started with Keith. He was kind enough to explain potential issues that cause a failed echeck, scheduled me for the following morning, and offered transportation while they serviced the car. I was greeted by he and Parker the following morning not only with professionalism, but with genuine kindness. Jerry eventually had to give me the unfortunate news that the car was not worth fixing and that he absolutely would not let me waste my money by selling me any repair services. Keith and Jerry took it further by giving me advice on purchasing a used vehicle and offering their assistance. Unbeknownst to them I wasn’t having the best of days; however, their compassion for others and superior customer service brightened my day more than they could ever imagine. I’ve already decided that when I purchase my next vehicle all of my maintenance will be done at Knapp in Lakewood. Until then, I’ll be a referral source for them when someone else is in need of a trusted team for auto maintenance. Oh yeah, Good Luck Parker!

I've had a battery drain for about 2 years on my 2012 Acura TL but it got worse the past few months draining the battery in 2-3 days. Plus the sunroof and front passenger window wasn't working along with the memory seat and car alarm, so I thought they might be related. I was told to come here by Ben at Enhanced transmission. Bob put some hours in tracking down and found the wiring harness in drivers door was corroded pretty well. The battery was also toast from being drained too many times so they replaced that. I also really appreciate they phoned me to keep me informed what was going on and what the tech was finding. Picked it up today and everything works again! I really appreciate the work put into my car as the body is in good condition and I only have 134K miles for a 14 year old car and it runs strong. So I plan on driving another 3-5 years. Thanks so much I really appreciate it!

I can’t say enough good things about Knapp’s Madison Auto! I came in with a tire that was slowly losing air, and Jerry and Parker absolutely knocked it out of the park. They were incredibly friendly, knowledgeable, and had the issue diagnosed and fixed in no time. The service was fast, honest, and priced more than fairly—which is hard to find these days. They made the entire experience stress-free and easy. Hands down the best customer service I’ve had at an automotive repair shop. I’ll be recommending them to everyone and will definitely be back!

Fixed my car quick even though it was kind of a big job, got me back on the road so I could make it to work the next day, and did some additional maintenance services, so it’s in good shape!

Absolutely amazing. Was able to do the transmission repairs for a fraction of the price that the dealership wanted. And quicker than expected, too!

Went to Knapp's for some work on my '95 OBS F-150 and while they uncovered more problems than I originally anticipated, they fixed every issue at or under budget. They are very trustworthy and I highly recommend!

Parker, Jerry and Keith at Knapps auto are fantastic. Honest, upfront and high quality work every time. Highly recommend

Have been going to Knapp's for a few years and return for their honest input and clear, timely communication. As someone who didn't learn much about cars growing up, I deeply appreciate when Keith patiently answers my questions to better help me understand the ins and outs of my vehicle.

Knapp's service is phenomenal. Parker and Keith were extremely helpful and transparent. I needed a repair done quickly and they were able to squeeze me into their busy schedule. I will definitely be returning in the future.

Knapps has always been honest, reliable, and extremely efficient. I’ve never thought of taking my car anywhere else - these guys will take care of your vehicle and you. They aren’t going to nickel and dime you, and they are always happy to explain things for someone like me who doesn’t know a ton about the ins and outs of car maintenance. I’ll always be a customer. Love this shop and cannot recommend it enough!

I am a returning customer, and I have always had a good experience. My tire blew on the highway and they were able to get me in on the same day. They even let me use their loaner car while the repairs were made. Will be back.

I am a retuning customer , if you find a reliable mechanic you can trust it makes car repair a no brainer. I live on the East side of Cleveland and have had my cars and my kids cars repaired at Knapps. They let you know step by step the repairs you need and provided me with one of their loaners. Thanks Knapps.

my first time coming here and I was really impressed! they got my car in only a few days after I called, were very kind and honest and fairly priced!

I just moved here an did not know where to take my car and then I looked up mechanics in lakewood and saw Knapps Had great reviews. So now I am writing another one. I went in for an oil change but they found complications and i'm so glad they did because they saved me a lot of money down the line. They are kind and efficient And I feel they are really honest And not overpriced. I dropped my car off and Keith took me back to my house and picked me up when the car ready which is a great service. They were totally great and I won't go to anybody else now that I found them. Norma jean Hall

I’m very pleased with the service Knapp’s provided. The only problem was that I called on a Monday and they didn’t have any available appointments until the Friday of the same week. My car had the engine light on and was having problems with acceleration. The same Friday morning I left my car there, they called me with the diagnostic for it, and the price to fix it seems to be pretty fair. I had the car back in the same day. Very satisfied with the service, and the staff was very friendly and patient, explaining the service

I get extremely anxious about going to a mechanic but everyone I spoke to at Knapp's were kind and patiently explained the repairs done to my car so I fully understood the process. They kept me updated, gave me a thorough estimate, and had my car ready to go after only two days despite me not having an appointment. My car has never been so quiet and Spencer was receptive of my budget, I noticed a discount from my final bill which I didn't see before leaving so I would like to sincerely thank everyone at Knapp's for making this a positive experience. I will be returning for any maintenance work in the future.

Knapp’s have been very proactive and helpful I. Taking care of our cars. Very friendly guys and great service. Took our car for an oil change and some possible break work. Needed new calipers and rear brakes. Not anything I was excited about but they had it done when they said they would. I love the text messages reminding me that it’s time for an oil change - glad somebody’s paying attention! LOL well done, guys - keep at it. You have a great shop!

I wouldn’t take any vehicle anywhere else. The most honest and best customer care car service you could ask for. I’ve brought cars there where I wanted the bare minimum to keep to running and they didn’t try to push anything unnecessary and tried to extend the life as much as possible. And I’ve taken cars there where I wanted everything done too notch. From where I live now, I pass 20+ other auto shops to get to Knapp’s and happy to do it every time. Plus you have a Subaru, even more of a reason to go here as they are the experts.

Had this place recommended to me by my boss. Took my car in for an oil change/ general inspection. Great customer service, would suggest this place 1000 times over for anyone looking for a trustworthy neighborhood mechanic. Worked with Parker - he was very kind and explained everything. Thank you Knapps!

I had a great experience at Knapps. Dropped my car off at 8 and it was done in the afternoon. They didn’t overcharge, were super friendly, and my car is running great!!! Couldn’t recommend them more!

Knapp's did a fantastic job on our manual Subaru! Diagnosed the problem, gave a reasonable estimate, and got the vehicle repaired earlier than expected and came in a little under the estimate! Fantastic service!

I was visiting from Florida and borrowing a family member’s car when the battery unexpectedly died. Knapp’s Madison Auto and Towing was incredibly helpful! They responded quickly, diagnosed the issue, and got me back on the road in no time. The staff was friendly, professional, and went above and beyond to make sure I was taken care of. I’m so grateful for their excellent service and would highly recommend them to anyone in need of reliable auto assistance. Five stars well deserved!

The Knapp's team was amazing to work with when I was in a pinch. Experienced a flat tire and was at the point where I needed new tires all around. They weren't able to get the same set of tires I had on the car until after the weekend but recommended another tire brand I was familiar with that they could get the same day. Amazing and quick service, will definitely return if I'm in a pinch again!

Short review: Outstanding! Highly recommend! Keith and Parker were the two I most associated with as I know others were helping. They were completely transparent, open and honest. If I could give 100 stars I would. The story: I was driving a Chevy G3500 from Iowa in Cleveland to pick up furniture as well as attend a funeral. I was thinking to myself how wonderfully everything was with the drive in, seeing friends, picking up my furniture and all that I had next was the funeral (Tue night) and drive home (Wed morn 12 hrs) before the ice storm hits. That is when the serpentine belt came off and I was able to pull into a parking lot as the engine idled down. I googled mechanics close by and called Knapp’s. Keith was my first contact and said it may be 60-90 minutes to tow which is what it was. Keith took care in loading the truck even checking if I had everything strapped in side, which I had not well enough with the incline of pulling onto his truck bed. He was patient while I did so. Since I was driving our farm truck, I called our farm mechanic and everything he said matched everything I was hearing from Knapp’s. I had friends in Lakewood, so Keith was kind enough to drop me off at their house. Parker, again fully transparent, said they would do their best with the jobs they already had and fitting me in. They had it fixed by 10:30 AM the next day, it drove beautifully and safely and I am writing this from the conference hotel in Lexington. HUGE thank you to everyone at Knapp’s !

This is what old school service with new school smarts looks like. The team at Knapp's quickly fixed my car at a very fair price and were the most welcoming group of people (and dog!) Not being familiar with cars, it can be intimidating to trust that you are being dealt with honestly and fairly. This second gen auto shop explained the repair, offered a good warranty and provided the kind of service culture you hope for.

They’re mechanics and there are automotive wizards. This shop only has wizards. They took my 39 year old jeep and made it stronger and more reliable than it was from the factory. The work was so perfect that I drove it 703 miles round trip to the silver sand dunes in Michigan 4x4 all day and drove it back with zero challenges. I’ve taken my vehicles over the years to many auto repair shops but I finally found one I fully trust with all my cars. The prices are perfect and the staff is amazing. This is the shop.

Today, we called Knapp’s because we needed to have our van towed. Parker was incredibly kind and helpful on the phone and they had a truck out to us within about 10-15 minutes. The driver, Keith was also super nice and clearly knew what he was doing. We’re waiting on our diagnostic results but feel confident Knapp’s will help us get back on the road in no time. Thanks!