First I wanna say kufner is very reliable! And will go the distant for you,my first time in Cleveland and did such a far tow! For a reasonable price. Thank you guys!!
I wanted to say thank you for Tommy tow driver he did great job coming to my rescue @ 6 am this morning I was stuck on freeway it was very scary and dark that early in the morning when they said they would be there in 20 minutes they were there ..Thank you and God bless great job...
I just want to say I appreciate the quickness of them arriving but I was charged 100$ to go one minute from my home and im not exaggerating. I just feel that was very uncouth. 100$ to go 2 streets over was very disappointing. I’ll never use this company again.
this company engages in predatory illegal towing of vehicles they do not have the right to tow. my car was parked at a cvs, which i was a customer at. i walked across the street for a second and within minutes, a little boy who was clearly on some kind of substance was attempting to hook my car up to his tow truck, scratching it in the process. The boy demanded i pay $80 to get him to stop. thats extortion. i had every single right to have my car there, its a 24 hour cvs and i was waiting on a prescription and bought a bunch of other stuff, I have all the receipts. the CVS had no idea why this place was trying to tow my car.
i would appreciate if this extremely dishonest slimy business would contact me and reverse the charges. I'm sure they won't and thats cool, just needed people to know they engage in extremely shady business practices
Kufner went above and beyond making sure I got my car home safely. They were fast, efficient and very fair and honest, upfront pricing. Driver was super cool and could tell he knew what he was doing and very professional.
I want to thank Jerry in tow truck “516 for helping me on Wednesday September 24. My car stalled at the intersection of Hilliard and Wagar Rd. In Rocky River and I could not restart it due to a problem with my electronic parking system. I was in a very hazardous and dangerous location on Wagar Rd. He was so nice and helpful. We finally decided the best solution was to tow me to my home in Avon, Ohio. I appreciated his kindness and his helpful suggestions. Thank you Jerry!
Terrible experience! Driver came out and starting talking about my car appearance to his dispatcher then pulled off without explaining anything to me! I called to make a complaint and they hung up ! 9/20/2025
I can’t recommend Kufner Towing enough. I got stuck in a ditch after being blinded by solar glare and got connected to them through my Geico Roadside Assistance. I was a little shaken up and called to get an ETA and I guess Mike heard and came right on over. He was so incredibly kind and reassuring and got my car out of the ditch. He even popped my front bumper right back into place. I’m so incredibly grateful for how efficient and kind they were. They really helped me out during a scary situation.
My daughter thought she needed a tow. They had the only truck that would fit in the parking garage. It turned out she just need a jump and they only charged for the jump. Great service.
The folks here know what they are doing. I had a very positive experience with them. If you need a tow they got you and if you need information about a towed vehicle they helped me and my family and we was more than satisfied with our experience 10 out 10
I called this service every time I need a tow because they're very reasonable and reliable. Great phone customer service and when your driver get there, you notice he or she is on time, professional and very helpful. Jose is a true gem! Great job all of round.
I was stranded at a light when Jerry in truck 516 saw me and stopped and helped me. He was very nice and respectful. The price for the towing wasn’t bad at all and he also pointed me in the direction of an awesome mechanic that got my van right 2 days later.
There’s simply not enough words of affirmation to say about these guys, they are definitely the tow GOATS’ for me , fast reliable and committed to customer service… ohhh and they have thee most BEAUTIFUL fleet of trucks in Ohio
Downright predatory company. Charged $250 for the “service” of stealing my car over a minor parking violation. On top of that, they only accept cash — which meant I had to pay an extra $4 fee twice to use their on-site ATM (which conveniently limits withdrawals to below the towing fee). We all know why: so they can underreport income on their taxes while squeezing every last dollar from working-class people.
Do these owners feel shame?
My car broke down at Speedway off of the 150th St. on the west side and I called around for quotes this place had the best prices and were super professional and friendly. I ended up going with them. I had to take an Uber to meet them and they said they’d be there in 25 mins. My uber picked me up within 11 mins but the tow truck was already there when we arrived. Randi was our operator and he was very kind and helpful. He even trying to get our car started just in case so we wouldn’t have to spend so much for a tow. I recommend this establishment if you get stranded, their prices were the best out 5 places I called, customer service was stellar. Thanks Kufner!!
After waiting an hour and half for a different company that never showed up, wish I had went with kufner first. I had a lockout in the middle of the night. Was quoted a 15 min ETA but I think he was here in less than 10 and done just as fast. Price was reasonable too
They came out to winch one of our semi trucks out and they came fast, provided great service and pricing. They were extremely cautious with our equipment to prevent causing more damage. We would definitely use them again!
We contracted company to haul tow motor to Chicago and before we could have them come out to get lift truck starter went bad, so we had to delay the tow for 2 days while waiting to have it fixed. When we called back, person who answered was rude and said they just got booked up for the next 3 weeks. It must be nice to cancel 2500.00 tows for a 6 hour tow each way.
The flatbed tow truck driver was being difficult with me about how I needed him to put my SUV on the rollback. Until I reminded him that I had paid for the tow. And I needed him to put my vehicle in my backyard to face a certain direction, for easy access and repair purposes.
Rude employees. If you’re going to tow my car, at least get me out as quick as possible. Front desk guy was hiding behind his computer so we press the button after 5 minutes for service and he told us to wait even longer. Mean while beam pole was giggling at us. I asked about what their policy was on damaged vehicles and he could not give me a reasonable response, kept putting it off.
We had to have my daughter’s car towed 3x in two days. Kufners was absolutely amazing every single time! They towed it off the road when the lower control arm & cv axel broke, then from a house (with not the most convenient driveway), to another, then to the dealership. They were super quick- they said 30 mins; it was 29 mins the first time, and less than 25 mins for the 2nd tow. The 3rd tow we had to work out a time that was convenient for the dealership- they were perfectly accommodating! As for cost, I couldn’t be happier. The last tow was the longest and I was worried about what it may cost, it was more reasonable than anyone in my family predicted! And the cost was given up front- no surprises!
They obviously also kept great records; each time I called, they knew the last location, my preferred payment method, and had all the details for the car. Everyone was incredibly professional & still super friendly! I only wish that I could give them more than 5 stars!!!!
My Mustang Mach-E broke down in my one car garage. I was worried about getting it towed out of the garage, especially since it’s an AWD electric. Kufner sent out Jimmy and he was great to work with. He explained things in a way I could understand and gave me confidence he knew what he was doing and wasn’t going to mess up my car. Thanks Jimmy!
Smooth & professional
I called for a car tow and they arrived within 15 minutes. The driver was nice, funny, and quick. The tow fee was fair.
Thank you, Kufners.
At a time where most service providers are delivering substandard service, this place reminded me what awesome looks like. Got stuck in 71S tonight after work and these folks were recommended by a competitor that couldn’t respond in a timely fashion.
The driver called me twice en route ensuring he knew where I was at, made sure I was safe while he loaded my car into the truck, and safely got me and my working car to the dealership. The driver was pleasant, kind, and efficient. Bravo to this company for having such a reliable employee!
Kufner again helped us out of a jam and did excellent work. We had a forklift fall through a trailer floor. Called in and they remembered us from calling before. Greeted us and made small convo. Driver was here in 20min and had the lift pulled out in less than 10. Thank you!!!
This place has terrible customer service when my family and I arrived we walked into into the building that had an open sign to it as anyone with a brain would do the front of the door had entrance on it so we entered as we entered the office we walked in there trying to find anyone to speak with we start away from anything that was closed off because of course if you have sense you’d just know so we continued as we walked pass the a door someone opened it by the name of ulique hopefully I spelled it right he started screaming and asking us what we were doing in there in a harsh manner without respect for the customer what made it worse he held onto his side showering us that he was caring it upset me cause we weren’t rude we didn’t go in there with bad intentions we just want to get information about our care that my baby brother got in a bad rack with and collect our stuff soo I did get super upset after he just kept going he told us to get out and that only office people can be in that part of the building but than it make more sense for them to put that on the signs outside their building if that’s the case they should say DO NOT ENTER OFFICE PERSONNEL ONLY but it didn’t say that it was very unprofessional it was very disrespectful and very uncomfortable I’ll add the pictures of the sign that were on the building maybe I missed something but pls don’t work in an environment where you have to deal with people when you don’t know how to deal with people don’t work in a place where it’s needed for you to have people skills and communication skills when you are lacking in all of these aspects smh do bettter plsssssssss
The guy who towed my mom’s motorcycle was so nice and amazing ! 9 o’clock at night and it only took him 30 minutes to get to me. He was super fast and nice. He even put her motorcycle back in her garage for me bc I 100% would have dropped it if I tried. I wish I had gotten his name so I could thank him !
Gracia towed my food truck today and did a wonderful job! He was so polite and patient especially dealing with a difficult tow. They are lucky to have him! I would recommend him to anyone! It was wonderful to deal with such a respectful and well mannered young man. I’m extremely satisfied with the experience I had today and I would happily use Kufner Towing again. Job well done!
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