I had a dead battery and Leonard came promptly. He told me my options and also told me he could replace the battery if I decided to do so. He told me the price and the warranty. He even tested my alternator. I decided to have him replace the battery. He was so kind and explained everything thoroughly. It was a great experience. Thank you!
Thank God for Bradford wrecking. Got me out from being stuck. Would have to have waited until tomorrow for Princes. I know everyone is busy but the girl said that they close at 5. I've seen them out later than that.
Always take our business to them, but not today.
The whole team at Prince's Wrecker are amazing, kind, and caring people, This business responds quickly! This morning my car needed towed and within 30 minutes it was done and taken care of by Norman. Everyone is professional and great to work with, I wouldn't call anyone else! Highly recommend!
Our van would not start after a soccer match at Stuart Field on Saturday. The AD suggested we call Prince's towing. Leonard arrived in less than 10 minutes. Determined we had a dead battery. They had one in stock and he returned in ten minutes. He also checked the alternator. Had us heading back to Marion very quickly. Leonard did a great job! Many thanks to him and Prince's towing.
Very rude and unprofessional, was called in to pull our unit from the mud, that takes only 1 hour at tops, the bill supposed to be for $600. Eventually without any approval, drove the unit around and sent us a bill for $2693,75. Avoid them and save your money. Thiefs on the road!
Have worked with Prince's a few times, and they're always solid. But don't ever be in a hurry. I've had it take 3 hours when they told me 1 hour, and my latest experience was that it took 7 hours when they told me it would take one. Oof.
Great service! Prompt, professional and reasonable from the receptionist to the driver—and on a busy weekend, too! I would recommend this business ten out of ten. Exemplary service when in a worst case scenario. My car engine light came on and two miles later I was in a dead car on the side of an exit fifty miles from home and my insurance plan roadside assistance only covered the first twenty five mile tow. We were able to work out a mutually acceptable plan for a tow on the following Monday to my preferred mechanic in my hometown. The followup was handled by 8:00 a.m. on Monday morning and by 9:00 a.m. I was watching their driver set my dead Toyota Van on my mechanic’s lot like a newborn baby. Thanks, Prince’s Towing! My mechanic was grateful for my recommendation for future reference.
My dog accidently got locked in the car and they were to me in 15 minutes (we live out of town) and had him out of the car in less than a minute! So grateful for them!!
This is the only tow company in the area I would recommend. After my truck broke down (hauling my camper) on a holiday weekend I found a mechanic that said if I got it there on the holiday so it was there first thing the next morning he would start, so I called Princes. Not only did they agree to help me, an out of stater stranded on a holiday but they also sent two guys and two trucks to also get my camper moved too!
They were incredibly affordable as well! They knew exactly what to do and did it well. They were more than professional, incredibly kind and a huge blessing from God! I am so thankful for the guys who showed up and for the owner making sure we were ok!
Roadside assistance kinda left me stranded so I called princes, who said they could be there quik. About 45 minutes later they did show up, and roadside covered the cost, but they said I needed a starter and left. A friend showed up and tighten my wires, and I'm still driving, no new starter. The guy that worked for prince was great although he kinda gave up, but his wife...... unprofessional
Although AAA dropped the ball, Princes stepped up. The first man that came out was super polite and even though I needed a tow and not just a tire change he tried his best to get me back on the road. The you g lady who did tow me was extremely professional and polite. I just moved to the area, but I will definitely place them as my prefer towing service. Thank you and I hope you g
uys have a wonderful Thanksgiving.
Went out to dinner with the family. Came out to the van and it wouldn't start..3 kids and a 4 month old baby we called AAA they screwed us..called Princes Wrecker and TRISH SAVED US!! OMG thank you so much lady! Without you we would all be out in the cold with a crying baby.... next time your in the area drop on by and watch out for them bulls hahah!
Our business at Royal Document Destruction, in Columbus, OH. was in need to have a driver pulled off the side of the road, stuck in mud, blocking traffic.
I spoke to Lyndsey, who was very considerate of what we needed done and why. Tow truck was onsite in about 45mins, got our driver out and on his way. Tow driver had our driver follow him into town to show him where his next customer was, very helpful.
Price seemed pretty high for a winch job, based on in town pricing in Columbus, however, we are satisfied how quickly Prince's Towing responded to our need. Thank you again!
Absolutely fantastic tow company. Both people I spoke to in the office were extremely helpful and the driver himself was an awesome person. Seriously can’t recommend them enough.
I've only ever provided positive reviews for businesses. However, this was not a pleasant experience and I only dealt with the receptionist!
Upon returning from work today, I wanted to double check a couple things before calling a tow truck. I was lucky to have an appointment scheduled
for tomorrow at the mechanic, the following day after my breakdown. Unfortunately, my efforts didn't change the outcome and we had to call a tow service.
With Prince's being local and never needing this type of service before, that is who we called. The receptionist told my wife after 5:00 PM, they only offer emergency towing. I was confused and called myself because I would have been willing to pay for the service and not need to wait weeks for the mechanic's shop to have an opening.
I explained the information I was told about emergency towing after 5:00 and asked if the at was the case. She informed me that a tow to the body shop did not constitute as an emergency. I informed her it was going to a service center. She then told me that it was the same difference!... how? She then proceeded to tell me she was not going take threats. At this point I became very frustrated and told her a threat never came from my mouth that I was seeking the truth of their serves and what truly makes an emergency and who decides what is considered an emergency?... she hung up on me.
I called back and told her that I did not appreciate how the conversation ended. She yelled and told me neither did she and why did I need a wrecker tonight? I informed her that my truck died on me as I was leaving to drop my children off and go to work at 6:30 AM. I had to get the children from their car seats, unpack the car, load everything into our other vehicle as my was was behind us... then had to drop her off at work, drop the kids off, and get to work late. Tomorrow I would be gone during the same times and wouldn't be available until after 5 again. Also... what does it matter to them why I need a tow if I'm paying the bill?
In the end she was not happy with me nor was I with her. I ended up not being polite, but wow was that an ignorant conversation. In all, I hope they have their calls recorded and the owner listens to it. If she is the owner, I hope she takes a step back and has an opportunity to consider her customer service and communication skills
Called Jim's Towing in Newcomerstown and had a great experience! Well worth waiting 40 minutes from the initial phone call. One of their drivers just returned from Cleveland and made the trip to pick up and drop off my truck to the mechanic's shop in Coshocton. Wow, what a difference in customer service and communication! I'll be leaving another review there as well.
They didn't call or text & they NEVER picked up the vehicle. Instead of checking with me or the place where the car broke down, they made their own decision & left me set in the dark, late at night, in the rain for HOURS. I finally found a ride at 11pm & paid $ 50. AAA NEVER checked back either. RIDICULOUS.
Pricing could be better, but I was treated respectfully and fairly so far. I will update my rating and review when the issue is fully resolved, as we know things are subject to change. For now, I'm somewhat satisfied. The job was done in a timely fashion. Thank you.
Update: Wow! HUGE thanks to Me. Prince. He truly is a great guy. He went above and beyond to make sure my experience turned the best possible way that it could have. I really couldn't ask for more. He was extremely helpful and I would not hesitate to do business with them again. Thank you very much for all of your help!
Prince's saved our bacon this morning. We had a flat tire on our semi-trailer and needed to get to NC for our delivery tonight. They were able to patch us up, air us up, and the bill was very reasonable. Thank you, and you will definitely have our business again when we are in the area.
I am not impressed with this business. A lot of shady practices going on. I do not recommend this business at all.
If you need a vehicle towed you should call Kaedyn Carroll. He is honest and he doesn't give you an attitude like he's better then you. Kaedyn has a great work ethic also. So before you call Prince's Wrecker Service and get ripped off .... get ahold of KAEDYN CARROLL.
You will be glad you did.
Called at 9 am on a Sunday morning for a dead battery. Waited an hour and a half but I realize I'm not the only person who probably called that morning. I got the jump start and the charge was fair I felt for an early Sunday morning call. 35 dollar charge
My wife delivers food to shut ins and got stuck in the snow on her route. I went out to help, but couldn't get her out. Called Prince's from a place with poor call quality and about 10 minutes from town. Even though they were busy they were with us within 20 minutes of our call, and she was able to finish her route. They did an awesome job!
I could leave zero stars, I would. Apparently they're allowed to do $1500 in damage to your car and not have to do anything about it. Super cool/fun experience. Not.
Since I can't reply to your comment... The paint still on my car is the under paint from my car. Not transferred. The parking lot was not public, I purposely parked it somewhere I knew where no other cars would be, and the driver literally admitted to my dad that he did it.
Worst towing company in town. I’ve dealt with them a number of times now, for my car and another car. They are completely rude and abrupt with you, like you are wasting their time. My mother and I were just looking at how bad my car was and the guy who I believed own the place (wouldn’t know, they never introduce themselves) comes and just starts hounding us “you need to go into the office. Can’t do anything or take anything until you get to the office”. Completely insensitive. Just today (4/16/19) I was in there to get my car back and the towing fee was $150. That’s when the very rude lady says “it needs to be cash”. They have no sign that says “cash only” but did have a sign that said “credit cards must be $150 or more” so why did I have to pay cash?? My recommendation is if you get in an accident and have a choice, DO NOT USE PRINCE! I honestly believe they wouldn’t be in business if the police weren’t so quick to call. If I could give them a 0/5, I would
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