What clients say about Auto & Truck of Williamsburg in Williamsburg (OH)
I just want to shout out to the guy name Bob here, I’m pretty sure he is the owner, he took the time out of his day to help me on the side of the road with having a flat tire. He kindly offered helped and changed my tire for me. I am extremely thankful for his help 😊
Con artist. Charged a little person $1,300 to pull a car out of a ditch and tow his car 1 mile. Saw a helpless handicapped person and decided that meant $$$$$.
Also a liar. No obstacles in the way. No insurance involved. No rush hour traffic. State highway in the country nowhere near town. It was a straight pull on to a flat bed and towed about a mile. $1,300 charge should be criminal. Multiple reviews of similar reports on this con artist. Takes advantage of helpless people and grossly overcharges. This guy should be in jail. PERIOD.
Had them install a new muffler on my car. They had it done quickly and even took the time to paint their welds. I will recommend them to family and friends and will use them again
I really hate to give a bad review but I don’t want to see anyone else get ripped off.
I would NOT recommend anyone to get their trucks worked on at Danbury auto and truck of Williamsburg. I Was having fuel issues with my truck and needed a tow. So after calling around to a few tow companies, Danbury said they would be able to tow my truck. since they were towing my truck. I went ahead and let them work on it. They replaced unnecessary parts charging me a total of $3000 the first time. then I picked up the truck it was still not right I called them told them it’s doing the exact same thing. So I took it back the next day. they had it another week and said it was a fuel line that had air in it. They changed more unnecessary parts and charged me another $1200. I went ahead and paid them. they Said it was fixed now. I got my truck back still having the same issues. I took it back to them the same day and Had the mechanic ride with me to see what it was doing exactly. They said drop it off the next day and they will (look at it) again. I decided after paying them over $4000 I can’t afford for them to play guessing games with my truck. So I took it to a different mechanic noticed my inner fender well was missing which danbury did not put back on. I went back to get my inner fender and the guy swore He put it back on my truck and said it wasn’t there. then as I go to leave, he picks it up by a garbage can and hands it to me. Didn’t offer to put it back on my truck. They Did Not change the fuel filter, which was the whole issue to begin with. so with that being said, it cost me over $4000 to have a fuel filter replaced.
I very upset with this business. Very unprofessional and inexperienced mechanics.  I wouldn’t recommend taking any vehicles to them to work on. I would give zero stars, but I have to at least give them one apparently.
Worst and most unprofessional auto repair I have ever been to. I called on tuesday to get them to check out some lights that popped on my dash. I was never given an oral or written estimate so I assumed that them just reading the code was free. They call me 4 hours later to tell me i owe them 165 dollars after they completed a service I was never asked about. I paid for it because im a pushover then last night it pops back up. I call this morning and the lady at the front (i dont know her name but she needs to find another job) told me that i couldnt get them to check it out until next week. She had the worst attitude I had ever seen. She tried to lie about giving me an estimate before finally admitting it herself that she didn't. I dont know if the older gentleman named Bob is the owner but I hope he sees what kind of person she is after that. She told me to never come back so I wont. They even have it on their wall that they have to LEGALLY give me a written or oral estimate which I got neither of. Do not waste your time or money here. They are rude, unprofessional, and will try to steal your money however they can.
This family owned business is rock solid. Everyone goes it of there way to help and resolve issues for their customers. When I pulled into the truck bay, the lead mechanic greeted me and explained the process of flushing the brake fluid exactly. I was in and out of there in 90 minutes and very satisfied with the quality of workmanship. I will be a loyal customer going forward.
The service and people themselves were exceptional! They went above and beyond to ensure my vehicle was ready for my upcoming 2000 mile trip. They were thorough, professional and helpful. I highly recommend this business.
My fiancee got our Mustang GT impounded on Sunday and by the time we made it to this business, they were closed. So Monday we went back to get our car and it was only a $35 difference for overnight. Here we were very concerned the bill would be doubling or something like that. So, thank you Auto & Truck of Williamsburg for being fair to your customers.
They completed a large repair on our vehicle and in a timely manner. Friendly, quality service with competitive pricing. I would definitely suggest them to my family and friends.
They were able to get my vehicle in quickly and the work done quickly but it was pretty pricey. They towed my car about 5 miles and replaced my starter. The bill was just under $700. Their labor is $98 an hour and they charged me for about 3.5 hours for the repair. The tow was 85 and the part was about double what autozone said theirs was. They did a good job as far as i can tell but wont be going back unfortunately.
Received an oral estimate over the phone, but was charged $600 more when it came time to pay. Then, their work didn't fix the issue, and they accused me of lying about it. Once I proved the problem still existed, they charged $400 for a restocking fee to remove the unneeded parts and for a diagnostic fee -- When they hadn't identified the actual issue.
Ensure you get a written estimate so you don't get screwed!
I will never go to another company for my repair needs! Although the drive is about an hour from where I live, I will always got to Bob, Jay, and team at Auto and Truck of Williamsburg. As a single mother it's scary getting your vehicle repaired and trusting that you aren't being taken advantage of. Bob came to my place of work, towed my car to his shop and repaired and returned it to me. Prices are beyond reasonable, and they fixed a problem that I had taken to another shop 4 times and that shop never found the issue. Jay found the issue within 15-20 minutes. Service has been amazing since, and I will never go elsewhere. A nice local family owned establishment filled with caring and trustworthy people. I highly recommend them for any towing or service you may need. Thank you Auto and Truck of Williamsburg!
We were referred by a friend to have any and all work on our camper done here. We called and got a quote over the phone to recharge the air conditioning in our RV. A woman said it would be $110. So we took it there and after they were done they tell us that we owed $240. We are a young family about to go on a short vacation and the more than double bill from what was quoted is devastating to our budget.
Bob is the best . If you need a towing near to Cincinnati,OH
This is the guy ! He is quick , professional and right price ...!
He towed my truck back to Cincinnati and he gave me the best price and service all around ! Thank you Bob !
Kris , J.One Logistics !
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