What clients say about Wooten Automotive & Towing LLC in St. Paris (OH)
I typically don’t do this but I feel like this needs to be shared because I don’t want this to happen to anyone else. My intention is not to bash this business but to explain my experience.
My mom has always had a great experience at Wooten’s and has been going to him for years. I’ve always been very happy with how well they’ve treated parents and how they’ve treated my mom especially since my dad has passed away. They have always been very helpful and quick to help her.
So my experience was very surprising and disappointing to me.
I brought my truck to them after one of my front tire’s rim had cracked. I went in there last Friday and the owner priced what a new rim would cost me and was trying to figure out what a used one would cost. He was very helpful and friendly.. He made a phone call and the person he spoke with happened to be at a junk yard and found a rim that matched my truck. While he was still on the phone, he told me that it was $64.00. I thought I heard him wrong so I said “164?” And he said “No, $64.” So of course I said I’d take it. I Immediately stepped outside and called my mom and told her the price and thanked her for pushing me to go here because this felt like a weight off my shoulders for once. Mr Wooten said he would get the rim the following day and told me I would get a call on Monday.
Fast forward to late Wednesday afternoon and I still hadn’t received a phone call and I’ve been driving on a spare for almost 2 weeks so I was getting nervous. I walked in yesterday and the owner initially seemed confused but then admitted to forgetting about me and that he hadn’t got the rim yet but told me he would get the rim that evening and to come back in the morning. He was very nice and apologized. I drive past here multiple times a day so I know how busy they are so I could see how this could happen. I show up this morning, my new rim gets put on, and he comes in and asked the receptionist what price he told me and I told him “you said $64.” And I immediately was dismissed and told something along the lines of “No it would never be that.” Which I do know that $64.00 is low and I knew that there would be tax and labor on top of that. I know what price I was told because I asked twice and immediately had texted more than one person while standing at the counter the price I was told.
They call over to their other shop and get the invoice. At this point I’m sitting in the shop crying like an idiot because I had planned for the price I was told and money is very tight for me and I am struggling to get by. The invoice arrives and it was $150. The receptionist said she would go show him and I told her I’d just pay it because I wanted to just get out of there. She wanted to show him anyway.
She came back in and said that Mr Wooten offered another option, that option being “taking my rim off and putting my old one back on if I don’t want to pay it.” I drive my babies around in this truck, so thats not really an option.
All together it ended up costing me $198.00. Which may not seem like a lot, but when you plan for one price and then you get hit with this, it is a lot.
I did go back through text messages I had sent Friday and I was in fact told $64.00.
Not that it really makes a difference to him or his business, but my family will not be coming back here, including my mother who is feeling guilty and so upset that she had pushed me to come here because she has had nothing but good things to say since we moved here in 2006 and started coming here.
The receptionist was wonderful and so were the other staff I encountered. Im very sad that things went the way they did today. At the end of the day, my rim is fixed and I can at least feel better when driving my kids around.. All I can say is when you receive your estimate, get it in writing. Again, this isn’t to bash this business but I’m just sharing my experience.
If i wanted to throw random parts at my problem i would have done it myself. I brought it to a mechanic to diagnose my problem and fix it. We are talking about a radiator fan not something that is really tough to diagnose. Now i am out $515 with the same issue I had before and probably an inferior fan installed (nothing against it but old OEM was probably better). They knew they messed up and pretended otherwise.
Edit. 11/17/25
Leave it alone, you already harassed me on facebook. Honest good people, at least attempt to fix their mistakes. if you want to keep going and air out everything it going to look really bad for you, so please just stop. You already have my money, just stop while your ahead. if you can do that i will remove this edit.
If it wasn't for Alex, idk what i would have done. Thanks to him we were back on the road in no time and I'll definitely come back if something helps happens!
Alex helped me out in a pinch on my Jeep. He actually came in after hours to get me up and running for a trip I was taking. Excellent customer service.
Mr. Wooten is extremely knowledgeable and a very nice person. They do a great job and are honest people. He has always helped me with any issues I have had with my cars and I now only see him for my mechanical needs.
Great Service! My water pump failed. This put me in a bad position. With only one vehicle, I was expecting to have to rent a car or something. Called Wooten's, they got to me the same day! Awesome job, even better customer service!
I’m out of state working at the Honda plant. I brought two of my vehicles with me. I had Wootens put breaks, calipers, and rotors all the way around on my F350 and they did a great job they also change the oil and fuel filters. My 4Runner started shaking when I stop I thought the front end needed replacing and they told me it was just the balance of my tire showed me how far off it was corrected it and the thing ran great they also changed the oil for me in it as well. Wootens is great to deal with honest good prices on labor and the friendliest customer service.
Wootens is The most honest. Trustworthy and very reliable mechanics trained and monitored by an amazing owner. Great pricing and good with time frame. I am so great full to have been going to wootens for years with 4 different vehicles
They have been nothing but kind and helpful to us. They have helped us figure out issues rescued us when things have gone South without our cars and continue to be reliable.
Would highly suggest them to anyone!
Hometown garage with excellent service, I had problems with tire kept loosing air had valve stem replaced somewhere else appears to have been a nail right at the edge . I am very happy with them and will be going there for all repairs going forward.
Did a great job replacing a wheel bearing and changing our oil in or 2017 Ford Explorer.
Have our company vehicles scheduled to get a routine maintenance done.
I like these guys. It reminds me of my grampas body shop when I was a little girl, then my dad's gas station growing up. It felt like home to me. Met this place by accident renting a U-Haul very down to earth and ya just have a feeling that they're up front and honest.
My family and I were passing through on 235 on the way to Indian Lake when we had a flat tire just south of St. Paris. As luck would have it we passed Wooten while trying to find air for our spare tire. My wife called and they said they’d be happy to take a look at it. We pulled in and Moose jumped on it for us. He had us in and out in less than 15 minutes. He even put it back on for us! Great experience and very nice people! I’m just disappointed we can’t give them more business since we aren’t close.
Back brakes went out took truck to them next day,didn't have a way home they gave me a ride home and picked me up when vehicle was done. Prices are reasonable and friendly service. I'll definitely use them again when I need work done on truck. Thank you for your friendly fast service.
10 STAR BUISSNESS. Never have to worry about your vehicle here. 2 mechanics are GREAT! The owner, treats you like family- Here on out , my family vechicles will go there and no were else.
You can rest easy, knowing your car is very well taking care of. Thanks
I was far from home had some tire trouble and they were extremely helpful. Very reasonable prices even in this day and age! Friendly and respectful. A perfect example of what could be found many places in the 1970's, 1980's, and early 90's in the midwest. I truly appreciated the experience. Thank you Wooten's!!!
Called Wooten to have our Enclave towed. Super friendly & helpful. Was given a time the driver would pick up and he came earlier than time quoted. Driver was super friendly & helpful. Cost was very reasonable. If we need tow service in the future, we will give them a call!
I had a corvette that had been sitting for 2 years. He got it running well and replaced two tires, also. The price was very reasonable and the turnaround time was, also.
I've been going to them in Saint Paris, and now in Urbana, for a couple of years now. Wonderful, honest people at both places. Do good work and keep me on the road. It's nice to have folks you can trust.
We had a problem with lights on our pick up/trailer combination and couldn't correct with fuse replacement. In a few minutes of diagnostic work, they had us up and going. Great service here!
On Saturday December 12th 2020 my friend and I were delivering wreaths for Wreaths Across America, they place a wreath on veterans graves, they say the veterans name aloud, thank them for what they have done for our country and salut them.
We had a cargo of over 4,000 wreaths that needed delivered, Wooten saved the day. Our trailer tire picked up a screw and was leaking badly. After the repair we drove another 300 miles before we returned home to Pataskala, Ohio. We plan to deliver thousands more wreaths and I am confident the repair will hold.
Thank you for your help, without it we could not have completed our mission.
Dana Burns
I just went to rent a Uhaul from them, but after listening to a few of their conversations with other customers, I would trust them with any work I needed done. Very knowledgeable and very personable.
I've used Wooten's twice in an emergency situation and decided to try them with an oil change. All of my experiences have been excellent. Every time they have been very quick, thorough and their prices are great. Regarding the oil change, they go above and beyond doing things I've never seen before. I'm cheap and always change my own oil. Never again. Wooten's is now my go to mechanic.
Be careful going here! Especially if your a woman. Thought I finally found a good mechanic-no issues on several repairs until I had my mother go there. Mistake! Quoted one price and when she went to pick it up the invoice was almost 3 times the price! Sad to think anyone would take advantage of a 78 year woman and then suggest since shes a women she doesnt understand auto repair quotes are for labor only! Who has ever hear of that? Shame on them!
Wooten Automotive has helped my husband with all of his car and truck needs. He speaks very highly of Wooten's customer service and I know that is where we will continue to have our vehicles serviced. Thank you Wooten Automotive!
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